Leave a Review AliExpress
I have mixed feelings
I raised my ratings because customer service has been great so far. It’s just a little hard getting through a live person. If item is damaged it’s hard to get a refund even with a picture. Sometimes seller marks it as shipped then for some reason when you check your tracking it shows as cancelled. If item was cancelled for no reason all you have to do is take a snap shot of cancelled item as proof and dispute it or contact a live customer representative to get a refund. Another thing is while some sellers are nice and honest, but there are a few that are questionable. I’m not sure if it’s because they do not understand English. I was told they would get back to me about why my order was cancelled but they never got back to me. Thankfully customer service helped me with my refund.
Update:
I think AliExpress improved a little! I think because they are competing with Temu. But I don’t think they can ever match up to with what Temu offers. If I buy from China normally my first pick is Temu because they ship really fast and if you don’t receive your item in the time it’s supposed to be received you get $5. If your item gets lost they automatically refund you. You don’t have to go through the hassle of trying to get customer service to refund you. And they refund you right away!Show lessFunfacegirl
Developer Response
Thank you for your feedback. We're always trying to improve our app and customer service to give you the best experience. We'll take your concerns into consideration, and if you have any other questions or feedback, please visit our Help Center: https://so.aliexpress.com/s/ByrCmn?Buggy and really impossible to get real help
Three stars for how easy it is to find things and the variety of products. Two stars off because this app is so buggy and always has been. The fact that it is almost impossible to make a real complaint is beyond frustrating. When you go to get a a refund you have to upload photos or a video as proof. In some instances only a video can prove that something doesn’t work. However, uploading videos never works. Tonight I tried about 17 times over an hour of time wasted trying to upload a 14 second video proving that the product didn’t work. What I needed to do instead was go find the help function which I might add is almost impossible to find and then had to talk to an agent which took way too long for them to understand what I was talking about. I was forced to upload via Google Drive a video the same 14 second video that just should’ve uploaded via the video function but this app does not work properly. All in all I wasted about an hour and a half of my time and I’m being forced to get a refund when I don’t want a refund. I want a functioning product that I paid for. The fact that that wasn’t an option and the fact that the video didn’t upload in the first place is really poor customer service and provide a really awful customer experience. Do better.Show lessFL!P FLOP
Ali express
Overall a great app ,but couple of things to be careful with is the sizing and especially with shoes,most only go to an 11 but 9 out of 10 times an 11 is actually a 10 so they come up small, if like me your an 11 you can’t go for the next size up as there isn’t one. The second thing is sometimes the quality of certain items isn’t great but with that in mind check the price ,mostly bargains galore but not everything is any cheaper than other alternatives. I have had some great bits at great prices and I have also had some rite old rubbish,under sized and poor quality,but Ali express is always happy to step in and deal with any issues and 9/10 times a full refund is issued if you’re unhappy.
Must say as an update,sizing is terrible,it’s so hit and miss,one item will be massive the next tiny both same size.
It’s starting to put me off buying anything clothing wise as I’m just giving them away due to them being untrue to size.
I don’t see how hard it is,why can’t every country follow the same sizing,at very least why can’t all the companies using Ali use the same sizing,at least we would stand a chance of finding a size that fitsShow lessMadDogVaperz