New update
New update is horrible!!!!! Try to smart deposit and I have to retake the photos more than three times just to submit because it logs me out!!! Too slow!!! Please fix!
I hate this app
I hate everything about this app. It’s not user friendly, and I’m having a hard to time transferring money to pay my credit card bill, loans, and transfer money from one members account to another. This update is stupid. There was seriously nothing wrong with the last app, and I’m seriously considering moving banks because of this dumb app.
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Terrible update
Doesn’t let me transfer when I need it. Constantly has an issue and has to close. Doesn’t send text alerts like it is supposed to. This app has made me have to find time to transfer money from a desktop before going out. Will consider switching my accounts if this continues to be an issue.
Horrible update. Can’t transfer from member to member.
Ever since they updated this app I have been unable to transfer from member to member which is so frustrating. Every time I try I get “an unknown error has occurred” which is beyond frustrating. I have to physically call the automated system and transfer that way which makes the whole point of making the app more efficient completely useless. I have contacted generations several times trying to get his resolved. No one can provide me with an update or help, they just tell me to keep calling member service. It’s so frustrating and if they do not fix this before he end of October I plan on switching over all my accounts.
Fix your new app Generations. Im sure other members have done nothing but complain about this update. It’s not user friendly and it’s not efficient whatsoever.
Fix your new app Generations. Im sure other members have done nothing but complain about this update. It’s not user friendly and it’s not efficient whatsoever.
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Awful
This “upgrade” is so bad! It looks just like the website! The app use to be so easy to read...this one isn’t at all. When I use to deposit checks it would post as soon as I’d hit submit...now it could take 15 minutes to 3 hours...or possibly next business day!! It was also not so easy to add other accounts as the old app and doesn’t really update the other accounts correctly. I don’t like this app at all!!
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Smart Deposit not Working
The app works well enough overall. The problem I’m running into is that it crashes after I’ve taken a picture of the check’s back when attempting to complete a Smart Deposit. The app pauses on a blank, white screen for several seconds then closes. This is my main use for the app.
Don’t fix whats not broken.
The update was asinine and superfluous. It looks like a desktop version of a website, which completely defeats the purpose of a MOBILE app. The layout is unpractical, the buttons and options don’t flow well and are confusing and the entire update was unnecessary. Were there any actual users who contributed?!
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Recent Update
I really dislike the new update. It’s difficult to navigate. I would say it’s because it’s new, but that’s not the reason. It reminds me of the Navient application, which just makes me angry to navigate through. I can’t even figure out how to set up my account to that every transaction sends me a text. I like to know if odd transactions are happening. I thought it was odd that I wasn’t receiving texts anymore... the update was why. I hate the options for alerts. I also dislike the whole drop box to the left to choose things. It’s just annoying. I don’t usually write negative reviews, but I need this app to be fixed immediately. Thanks!
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New App update
Smart deposit needs to be fixed. I’m able to take pictures but then the app crashes. I would’ve like to have saved myself the trip to a sub-branch but unfortunately I’ll have to make time for that. Two stars for some of the new features but it needs a lot of work. It’s really rough right now
Disappointing
I’m disappointed that the quick balance view without logging in has been removed. The colors and layout are not very aesthetically appealing.
