No Challenge Questions Offered - Can’t Login
I am temporarily without cell service and cannot login to my account due to a fault within the identity verification process. Because I am temporarily without cell service I cannot verify my identity via call or text. A third verification option, challenge questions, would allow me to overcome this. However, the security questions are not being offered. I went to a physical branch expecting for this to be easily overcome, but was told that the online banking specialists have no way to either reset your account, nor force the system to ask the challenge questions. Basically, without cell service there is NO way to login to my account. And, being physically present with multiple forms of proof of identity are of no value. This seems to be a fundamental flaw of the system and a failure of coding their specialists when an in person client cannot gain access to their own information. I’ve never encountered this issue with another bank.
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