No Challenge Questions Offered - Can’t Login
I am temporarily without cell service and cannot login to my account due to a fault within the identity verification process. Because I am temporarily without cell service I cannot verify my identity via call or text. A third verification option, challenge questions, would allow me to overcome this. However, the security questions are not being offered. I went to a physical branch expecting for this to be easily overcome, but was told that the online banking specialists have no way to either reset your account, nor force the system to ask the challenge questions. Basically, without cell service there is NO way to login to my account. And, being physically present with multiple forms of proof of identity are of no value. This seems to be a fundamental flaw of the system and a failure of coding their specialists when an in person client cannot gain access to their own information. I’ve never encountered this issue with another bank.
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Wonderful App
It’s a very well-designed app. I use it all the time and love the fact that I can quickly and easily manage my stuff very efficiently.
I have one bit of feedback for the new design: colored tab bar icons are conventionally used to indicate which view you are currently active on. Since they are now all red, it becomes less consistent with system interface patterns. In other words it makes it seem like they are all selected when only the current view should be a red icon and the others a secondary state such as gray.
Other than that great app! Lots of support to the team(s).
I have one bit of feedback for the new design: colored tab bar icons are conventionally used to indicate which view you are currently active on. Since they are now all red, it becomes less consistent with system interface patterns. In other words it makes it seem like they are all selected when only the current view should be a red icon and the others a secondary state such as gray.
Other than that great app! Lots of support to the team(s).
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Has all the functionality needed with issues
The app and website have all the functionality I need. But there are issues.
The font is very small and on the app, even with the system settings to make all fonts large the app does not honor it.
The statements are printed is very tiny print as well. My 94 year old mother has extreme difficulty reading it. (Her other banks print in extra large font.)
We want printed copies of statements at all times, but their app lets you choose one or the other eliminating the one you do not choose. No other bank does this and I've banked at 7 other institutions. I have reported these items over a year ago, and seen no improvement so far.
The font is very small and on the app, even with the system settings to make all fonts large the app does not honor it.
The statements are printed is very tiny print as well. My 94 year old mother has extreme difficulty reading it. (Her other banks print in extra large font.)
We want printed copies of statements at all times, but their app lets you choose one or the other eliminating the one you do not choose. No other bank does this and I've banked at 7 other institutions. I have reported these items over a year ago, and seen no improvement so far.
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Great Bank. Terrible technology.
Great bank with great people. They really support the local community. However, the app and other internet banking technology is terrible, the business app is also painful.
I thought it would have gotten better after the new app rollout and getting through some bugs but I think it’s just the underlying app itself, the technology behind the app is bad. I bank with a number of other institutions whose app technology is leaps and bounds better. Broadway - check out Texas Tech FCU or GECU.
I thought it would have gotten better after the new app rollout and getting through some bugs but I think it’s just the underlying app itself, the technology behind the app is bad. I bank with a number of other institutions whose app technology is leaps and bounds better. Broadway - check out Texas Tech FCU or GECU.
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Possible improvements
I enjoy using the Broadway Bank app, but have some suggestions for improvement.
When making mobile deposit, I should NOT have to click on the account number for every check.
1) After depositing a check, it should remain on the same account until I change it manually. Regularly I am depositing multiple checks & almost always they are into the same account.
OR
2) Have a toggle like switch for the customer to select what they prefer:
A) Remain on the same account for additional deposits until changed manually.
B) Clear the account after every deposit & require the customer to select the account for every check deposited.
Please make this easier for your customers.
Thank you
When making mobile deposit, I should NOT have to click on the account number for every check.
1) After depositing a check, it should remain on the same account until I change it manually. Regularly I am depositing multiple checks & almost always they are into the same account.
OR
2) Have a toggle like switch for the customer to select what they prefer:
A) Remain on the same account for additional deposits until changed manually.
B) Clear the account after every deposit & require the customer to select the account for every check deposited.
Please make this easier for your customers.
Thank you
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App update
It helps me do most of what I need I just still give it 2 stars because I believe it could have a more updated look and give more options to manage my account. For example I wish it had the ability to allow me to replace my debit card when it’s damaged or if lost, if the option is there I go back to the modern look. Also the ability to open new accounts instead of having to go to the website, also being able to view my CC like my checking account would be nice instead of having a different app to view and make payments.
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Fast and Convenient
Love this app. Internal transfers are fast, secured, easy, and way to go during a pandemic. Great for people with mobility issues like me. I have moved to another state but keeping Broadway as my bank because of its excellent services.
Deserves no stars
Like a recent review, love the bank, the folks in the Boerne bank, but I like to deposit check through a mobile app and this one is a disaster. I have not been able to even access my account for over a week. It will put you into a loop that does not connect and then a window that says “Unable to connect, try again” and it does it all over again. I turn off my router, restart everything, delete the app and download it from the Apple Store again. Log in and it still does not work. ID and password are correct.
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Great Bank. Terrible technology.
Great bank with great people. They really support the local community. However, the app is terrible and the business app is also painful. Makes it a bit difficult to do business with.
App BARELY works
The app is so slow, it takes forever to pull up deposits and can’t even pull up transaction history without crashing. Not to mention sometimes it takes up to 4 days to deposit a check…
