Leave a Review HDFC Bank MobileBanking
Security pain for people traveling or with multiple phones
The designers of this app don’t provide users to choose appropriate security levels. I’m someone who travels abroad a lot and have multiple phones. This app doesn’t provide alternative mechanisms for 2FA authentication like verification via email or secondary phone number. To even use the app they want to access messages and calls which seems like an invasion of privacy. Total morons seem to be designing the app. Instead of allowing us to configure security settings based on user needs they seem to be creating unnecessary blockers. Wats the point of having an app if it doesn’t meet customer’s requirements.Show lesssai2644
Iphone dual sim issue
I had been using the mobile app of HDFC fir several years without any issyes. Now since january or April of this year (2024) I have been having problem. i am in the USA and India for 6 moths each in a tear. When I have to reinstall the app in the Usa from my iphone which has dual sim i am having s problem during my phone verification process which creates a pre completed sms that errors out when I send message from both ghe primary and the cellular number.
Please look onto thisShow lessRangaindia
Developer Response
Hi, we regret the inconvenience caused. Please share your complete concern at support@hdfcbank.com along with your registered contact details and reference ID MB12082400015 in the subject line for us to track and assist you further.An urgent enhancement request
The app is working fine (except the blank screen when logging in - so many have asked - how hard is that to make the Home screen the default?)
*** Now coming to the most important enhancement that is needed - FAST **
You need to introduce the concept of nickname/personalization of account name in the app and net banking for an 1.) Account 2.) Beneficiary/Payee. This is pretty standard across banks - even nationalized banks.
This is the use-case:
I have multiple HDFC accounts in my name and transfer beneficiaries (with the same name but different account) - This is not an edge case.
Now a couple of times I made a transfer from a wrong account to a payee because the accoubt number selected was wrong. Do you expect us to remember or look up the long account number every time when selecting a source account? Same happens when beneficiary/payee name is same.
It is so cumbersome and prone to errors. I have other friends who have also faced the same issue.
PLEASE update the app and/or give visibility on when this basic change would happen. PLEASE.Show lessndvde
Developer Response
Hi, thank you for taking the time out to share your valuable feedback, we've made a note of it. We're adding more improvements gradually to the MobileBanking App.Unable to use new updated app and no support from customer care
I have been using hdfc app for long time when staying abroad but since they updated recently and forced to login with the registered mobile number which is not working from overseas . Why do you have to send sms from registered mobile . What if i installed app on different mobile, how can I use your app. It’s totally waste . Every time i need to login to netbanking without app. Please fix thisShow lessElms3229
Developer Response
Hi, we sincerely regret the inconvenience caused. Please specify the issue that you are facing by emailing us at support@hdfcbank.com along with your registered contact details. Mention the ref ID MB17062400015 in the subject line for us to track it.Absolutely pathetic experience
Update: The issue was fixed after reaching out to support. Kudos to the support team for quick fix. Again, shouldn’t have had this issue to begin with.
Original: I don’t know how, but every time I try this app, it’s worse than its previous iteration. I can’t even register myself using my phone number as an NRI customerShow lessPrasanth Ramineni
Developer Response
Dear Customer, thank you for confirming! Do let us know if you have any other query / concern and we will be glad to assist you.Worst Updates
Please fire your IT people now. Every time there is an update you cannot login. The phone number it shows on the SMS verification page is not the one linked with my bank account. It’s some random number and I cannot edit that phone number either. I have used so many banking apps in last few years HDFC Bank never improves it gets worse by the day. Get the idiots out of your team they don’t perform correct testing before major upgrade and implementation. Also get some smart IT Auditors to perform change reviews prior to implementation.Show lessAmyn P
Developer Response
Dear Customer, this is not the experience we want you to have. Please email us at support@hdfcbank.com along with your registered contact details and issue details. Mention the ref ID MB03042400017 in the subject line for us to track it.Piece of garbage again
This hot piece of smouldering garbage was dreamt of by a person with zero semblance of user interaction and ease of usage. It disables copy/paste of passwords and user id! But it requires you to setup a new password every 3 months! How in gods name is this supposed to work with password managers? Please fix this mess! In the words of immortal Ron Swanson “ You are the celery of vegetables. Zero stars”. Update : Here we are back again. Just when we think it couldnt get any worse, you have released mobile number verification that doesn’t work for NRO/NRE accounts that’s connected to an international number. Please fire your QA team! If you were trying to show how bad it can get, well… you have done it! Another shining diamond in your crown of failures!!Show lessbehebdisbs
Developer Response
Dear Customer, this is not the experience we want you to have. Please email us at support@hdfcbank.com along with your registered contact details and issue details. Mention the ref ID MB01042400307 in the subject line for us to track it.Why is the app asking for Customer id?
I have installed this app many times, but never logged in. Why is the app asking for customer id? And where can i find it. In a time when all apps uses phone number and otp for login, HDFC is the only app that uses this kind of confusing login process. I am sure it won’t be just me who would have faced this issue and uninstalled the app. If customer id is the same as user id used in web login, the keyboard allows me to type only numbers.Show lessAjith Memana
Developer Response
Dear Customer, we regret the inconvenience caused. Please email us at support@hdfcbank.com along with your registered contact details and issue details. Mention the ref ID MB08012400006 in the subject line for us to track it.Beyond pathetic!
What’s this nonsense device binding? Why do you guys assume that customers have exactly one device and they will use your useless app from just one device. Is this how other global banks like Chase/BofA are handling security? Jokers in your IT team must be kicked out for adopting such a stupid security policy.
You folks were in news recently for the being one of the biggest financial institutions in the world after merger but your apps and even your poorly designed web portal are bringing nothing but shame to India.Show lessAgolw
Developer Response
Dear Customer, we regret the inconvenience caused. Please email us at support@hdfcbank.com along with your registered contact details and issue details. Mention the ref ID MB18072300003 in the subject line for us to track it.Amazing HDFC Netbanking App experience
This latest iOS App update for HDFC Netbanking is impressive and user experience is really good. Sometimes the OTP doesn’t arrive on mobile so I’m glad they offer option to receive on Email for third-party transfer.
Thanks got the update, it was much awaited :-)hds6825
Developer Response
Dear Customer, our team prioritizes giving all our customers a user-friendly experience, thereby enabling customers to navigate within the App with ease. However, we take this opportunity to forward your feedback to the relevant team
