HDFC Bank MobileBanking User Reviews

HDFC Bank Ltd

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Unable to logon after update

The new update kicked me out and not it needs me to send an SMS to register. I am on an international SIM which is registered but I am not getting this to work. Please fix and give alternative to log on.

fatpanda09

3 months ago

Response from developer

Hi, we regret the inconvenience caused. Please share your complete concern at support@hdfcbank.com along with your registered contact details and reference ID MB09092400053 in the subject line for us to track and assist you further.

Wrost app

Wrost app i am using international number and its not verifying giving headache

watsrsnr

4 months ago

Response from developer

Hi, we regret the inconvenience caused. Please specify the issue that you are facing by emailing us at support@hdfcbank.com along with your registered contact details. Mention the reference ID MB26072400063 in the subject line for us to track it.

Security pain for people traveling or with multiple phones

The designers of this app don’t provide users to choose appropriate security levels. I’m someone who travels abroad a lot and have multiple phones. This app doesn’t provide alternative mechanisms for 2FA authentication like verification via email or secondary phone number. To even use the app they want to access messages and calls which seems like an invasion of privacy. Total morons seem to be designing the app. Instead of allowing us to configure security settings based on user needs they seem to be creating unnecessary blockers. Wats the point of having an app if it doesn’t meet customer’s requirements.

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sai2644

4 months ago

Iphone dual sim issue

I had been using the mobile app of HDFC fir several years without any issyes. Now since january or April of this year (2024) I have been having problem. i am in the USA and India for 6 moths each in a tear. When I have to reinstall the app in the Usa from my iphone which has dual sim i am having s problem during my phone verification process which creates a pre completed sms that errors out when I send message from both ghe primary and the cellular number.
Please look onto this

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Rangaindia

5 months ago

Response from developer

Hi, we regret the inconvenience caused. Please share your complete concern at support@hdfcbank.com along with your registered contact details and reference ID MB12082400015 in the subject line for us to track and assist you further.

An urgent enhancement request

The app is working fine (except the blank screen when logging in - so many have asked - how hard is that to make the Home screen the default?)

*** Now coming to the most important enhancement that is needed - FAST **

You need to introduce the concept of nickname/personalization of account name in the app and net banking for an 1.) Account 2.) Beneficiary/Payee. This is pretty standard across banks - even nationalized banks.

This is the use-case:

I have multiple HDFC accounts in my name and transfer beneficiaries (with the same name but different account) - This is not an edge case.

Now a couple of times I made a transfer from a wrong account to a payee because the accoubt number selected was wrong. Do you expect us to remember or look up the long account number every time when selecting a source account? Same happens when beneficiary/payee name is same.

It is so cumbersome and prone to errors. I have other friends who have also faced the same issue.

PLEASE update the app and/or give visibility on when this basic change would happen. PLEASE.

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ndvde

5 months ago

Response from developer

Hi, thank you for taking the time out to share your valuable feedback, we've made a note of it. We're adding more improvements gradually to the MobileBanking App.

Add timeouts to your loaders

Please add timeouts to your loaders. In bad network, your loaders keep on going for a long time and then I have to kill the app which doesn’t let me login because “previous session was terminated incorrectly”. This is a banking app needed in crucial times. Having a user make this painful loop just because of lack of timeout on loaders is a terrible user experience.

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kaushikwavhal

5 months ago

Response from developer

Hi, thank you for using MobileBanking App & giving us a detailed and valuable feedback. We will pass on your comments to our teams who make this happen.

Unable to use new updated app and no support from customer care

I have been using hdfc app for long time when staying abroad but since they updated recently and forced to login with the registered mobile number which is not working from overseas . Why do you have to send sms from registered mobile . What if i installed app on different mobile, how can I use your app. It’s totally waste . Every time i need to login to netbanking without app. Please fix this

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Elms3229

6 months ago

Response from developer

Hi, we sincerely regret the inconvenience caused. Please specify the issue that you are facing by emailing us at support@hdfcbank.com along with your registered contact details. Mention the ref ID MB17062400015 in the subject line for us to track it.

Bad interface for security conscious users

Login doesn't allow users to autofill using password managers. Can't paste the password either.

Do you expect users to walk around with passwords on sticky notes?

polar.beer

6 months ago

Response from developer

Hi Suhasraj, we regret the inconvenience caused. Please specify the issue that you are facing by emailing us at support@hdfcbank.com along with your registered contact details. Mention the ref ID MB03062400039 in the subject line for us to track it.

The app is not working properly on iPhone

The app doesn’t open any of the links such as money transfer, logout etc when we click on the menu button. The old app worked beautifully for so many years and this new app is very buggy. Please release an update for iPhone!

userj11

6 months ago

Response from developer

Hi, we regret the inconvenience caused. Kindly mail us your concerns at support@hdfcbank.com along with your contact details. Mention ref ID MB28052400022 in the subject line. Will revert to you on priority.

Can’t verify Mobile number

Wish I could give them less than that. It can’t verify my Mobile number linked to my account. After writing hundreds of email and spending more that 20 dollars on texts still no luck. Worst part is customer service won’t understand my problem. Horrible experience.

Deep-Nz

7 months ago

Response from developer

Dear Customer, we regret the inconvenience caused. Kindly help us with the complaint/reference number which you may have received for us to look into the matter.