Password reset never works.
Incredibly annoying.
The “Improved” App is worse!
The previous version of this worked well. I had no issue with it. Then they updated it around June/July 2020 and even the most basic functions stopped working. Some of my accounts are missing from view. And I can’t even transfer funds between my accounts. I have tried to get the bank to fix this problem ever since with no success despite being a client of the bank for over 30 years. It’s really poor service. They claim it has something to do with authorisations but I am the sole owner of the accounts and I can do these transfers and see all accounts through the online portal. So it’s not consistent at all.
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Mobile check deposit issues
Every fifth check or so it does not recognize as a check. They’re nearly all from the same company printed with a standard identical signature on the front, endorsed on the back by me with the same stamp every time. I can come back the next day and it usually still won’t take it so I have to find a drive through to take it to. The previous app was much better!
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No option to deposit checks. Have called CNB support multiple times
I’ve been trying to deposit some checks for months now. Nothing comes up on the app besides “Zelle”. I’ve called CNB support multiple times.
Nah
Was excited about the updated features with the new app rollout, but check depositing rarely works for me, Zelle doesn’t work, signing in only works about half the time. It’s just a mess truth be told.
Mobile check deposit State of California error
The mobile check deposit feature doesn’t believe the front of checks from the State of California are checks for some reason. Seems like a glitch. Don’t have an issue with other checks or even the back of the state checks. = One star off
The app says check help in setting for more information. All the setting in help had about check deposits was a description of how the app was supposed to work. Call the helpline they have on the app and was told there was nothing they could do about it. = second star off
Having to goto a cnb atm to deposit it should be the third star off but since this is only glitching on these state issued checks I guess I will let it slide.
The app says check help in setting for more information. All the setting in help had about check deposits was a description of how the app was supposed to work. Call the helpline they have on the app and was told there was nothing they could do about it. = second star off
Having to goto a cnb atm to deposit it should be the third star off but since this is only glitching on these state issued checks I guess I will let it slide.
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Help
Can someone help with check deposits? Every time I go to select which account to deposit the checks into my screen turns blank.
Ridiculous
No ability for business accounts to access mobile banking - so stupid
Deposit function is terrible
I have been a customer for 30 years. The deposit process in the new app is terrible. Keeps saying can’t read the image. Beyond frustrating. Go back to the old deposit photo system. Worked every time
Terrible
Firstly, no check numbers or copies of checks on the new update- city National now saying that the latest “update “ will have it - so they delete useful things then put it back and say it’s an update ?!??
Been on the phone for a hour with city national trying to add my phone number to Zelle - seems simple but no after an hour still not done and that includes 2 visits to the bank for the same thing/ it’s shouldn’t be this difficult people !!!
Been on the phone for a hour with city national trying to add my phone number to Zelle - seems simple but no after an hour still not done and that includes 2 visits to the bank for the same thing/ it’s shouldn’t be this difficult people !!!
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