bankHometown Mobile User Reviews

HOMETOWN BANK, A COOPERATIVE BANK

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Hateful app

If I could give less than half a star I would. Nothing in this app is easy to use you can’t deposit you can’t do anything easily. Find someone else to redesign your entire app hometown because this online banking system is terrible and is about to make me open an account with someone else because it is THAT bad.

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scout4311

7 months ago

Response from developer

Hello, thank you for being a customer of bankHometown and for reaching out. We apologize for the difficulties you're experiencing. Please contact our Customer Care team at 888.307.5887 so we can better assist you.

Please take the time and update your App

As a longtime member of your bank, please take the time and effort to make your app work. Many of us have trouble getting to the bank during working hours and the frustration level is very high not being able to access your accounts. The app kicks you off, you can’t log in and the face recognition is an absolute joke. This is been going on for over a year.

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Orangutan trainer

8 months ago

Response from developer

Absolutely horrible.

App is complete garbage. Step it up to 2024 BHT.

Horrible sucky app!

8 months ago

Response from developer

Hello, thank you for being a customer of bankHometown and for reaching out. We are sorry to hear that you are experiencing difficulties. Please contact our Customer Care team at 855.527.4111 so we can assist you.

horrible

it’s insane how many times i’ve had to call support to access my account

eghp12egg

10 months ago

Response from developer

Hi, thank you for being a customer of bankHometown. We apologize for the issues you're experiencing. Please contact our Customer Care team at 888.307.5887 for assistance. We’re here to help and we appreciate your feedback.

Can’t access my information anymore

Was an update and now it just refreshes back to password screen. Nothing wrong with my info. Just loops back to Home Screen. Can’t locate a nearby bank or contact the bank about my problems using this app. Not sure why I’m even bothering here. This bank continuously screws this app up and makes changes that make almost no sense and in some cases are even severely inconvenient to the user themself like being able to access other account info that is no longer retrievable.

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OGSkullkid

10 months ago

Response from developer

Hello, Thank you for being a customer of bankHometown and for reaching out. We apologize for the issues you’re experiencing with our Mobile Banking app. If you continue to experience issues, please contact our Customer Care team at 888.307.5887. We’re here to help!

App

I feel this bank should employ a new tech company to design and implement this app. It’s pure junk. Every time you try to log on it crashes. If you can’t get your app to work then how are we suppose to have confidence your online security is good? Fix this app. People should be able to access their bank accounts without having to call the actual bank or walk into one of your banks. With how much you pay interest on savings accounts compared to other banks you should have money to fix this app.

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IT4what

a year ago

Response from developer

Hello, thank you for providing us with your review and for being a customer of bankHometown. We understand that this is a frustrating experience and apologize for the inconveniences you’re having with our Mobile Banking app. Our developers have been made aware of these recent issues and are working towards a solution. Please contact our Customer Care team at 888.307.5887 if you have any questions in the meantime.

Getting worse?!?

How is it possible to get worse?
Now I cannot even deposit checks through the app.

I pulled $25k out of your bank last week. Once my CD matures $40k more is coming out.

Then I’m paying off my mortgage and running away from hometown bank and closing all my accounts.

You should be ashamed of not being able to get a basic online banking app working in 2023!!

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Pyro_451

a year ago

Response from developer

Hello, thank you for your review. We are very sorry to hear about the inconveniences you’re experiencing regarding the Mobile Deposit feature, within our Mobile Banking app. We have passed this feedback along to our developers. Please contact our Customer Care team at 888.307.5887 if you have any questions or need assistance.

Patience needed when using this app

The new app is frustrating to use. Once you get into the app, it’s okay. But it takes a handful of times to log into the app using Face ID. It always crashes at least a couple of times before you’re finally able to log in to the app. Then if you try to look at recent transactions or use zelle, it will say unexpected error and force you to log back in. Never had these issues until the new update was released. If the log in is fixed and the random crashes stop occurring, then the app is great!

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Celtics 2019 Champs

a year ago

I’m going to change banks

After being a customer of bank hometown for more than 10 years, this app is going to cause me to move all my accounts to another bank. It is unusable and it is how I do my banking. Please wake up and realize this will cost you customers!

Seriously. Fix this useless app. I can’t use my phone to do any of my banking anymore.

Next stop social media platforms and news outlets. Please do something to retain your customers.

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Pyro_451

2 years ago

Response from developer

Hello, thank you for your review and for being a customer of bankHometown. We are very sorry about the inconvenience you’re experiencing with our Mobile Banking app. Please contact our Customer Care team at 888.307.5887 if you are still experiencing difficulties on this so we can help resolve this.

Useless

Every time you sign in it crashes and closes the app. The second time you sign in it works. Then if you want to pay a bill or Zelle someone…guess what? It crashes. Next time- don’t update the app. I don’t know what “bugs” you were fixing. You made everything worse

IT4what

2 years ago