Leave a Review Copa Airlines
Frustrated with information
1. Major issue is when the app informs you of the wrong terminal. 1 hour before it still indicates I’m in wrong terminal. 2. Luggage information leaves you wondering whether you should go pick your bag up for connecting flight. Which means you have to go through immigration to get your luggage on my case. It should tell you to pick up or not, and not have to determine if it’s a Interline baggage. But major issue it never updates with basic info like Terminal and gate. This is critical in large airport so you don’t find yourself rushing to get to correct departing gate. Work is needed !
I finally gave up and resorted to old school looking at information boards and asking if board or app had wrong information. Turned out app had incorrect information.Show lessDuplicate charges and poor customer service
I was purchasing a trip via this app when it suddenly stopped working. I had to force quit the app and proceded to trying again. The screen at the end of the transaction kept “loading”. Force quit again and at the third time I open the app the two tickets appeared as purchased. I was charged for the same ticket twice ( including same seats ). I called their customer service center and spoke to Marcos who was very kind and told me since I was calling during the 24 hr window period that there shouldn’t be any problem with the refund and he instructed me to cancel the ticket via their website. I now recieved an email that I wouldn’t get my money back only a refund. This is an outrage and plain fraud. This would’ve never happened if the app was working properly.Show lessEstafadores
La empresa en Colombia es lo peor no responde es imposible comunicarse me cancelaron unos vuelos y y me tocó compré los vuelos a última hora y cuatro veces más caros y aún así no me han devuelto el dinero de los vuelos que me cancelaron de Bogotá con destino a Panamá he mandado correos y no dan respuesta son unos ladrones que mi contestan ni las llamadasShow less