Update 2-14-19: after over 3 years of neglect, this app barely even launches, let alone do anything else it's supposed to do. If we give them a little more time, I imagine they will perfect a way to make your screen crack right in your hand.
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This company simply does not care about their iOS app. Based on version history in the App Store, it's not been updated in almost two years. Latest update (version 1.3.20, dated 9/16/15) says "updates for iOS 9." Excuse me Waybill, but are you aware iOS *10* came out over 6 months ago?
On my iPhone, the app often (mostly) gives no audible or visible notifications of new orders even though I have ALL the notifications turned on. I have an IFTTT action set up to trigger when the email is sent to me concurrent with the order dispatch in order to get some kind of reliable notification. (This is one of several "rain dances" I do to keep this function of this app barely tolerable.)
When I do hear or see a notification, it can take 5-15 minutes for an order to actually appear in the order list. If I already have one or more orders in progress I can "re-confirm" or "re-pickup" an order to force a refresh. If it's the first order of the day or there are no other orders in progress, the only option is to quit and re-start the app to force a refresh.
The app quits 5-10 times a day, sometimes coincidental with interactions with the home server, such as confirm/pickup/delivery of orders, other times for no reason I can discern when I'm not even looking at the phone. If the app is not running, I am not visible on the dispatcher's map, so this has the potential of costing me real money. I've conditioned myself to "babysitting" the app by checking to be sure it is running about every 10 minutes all day.
When typing in a delivery signature/name or note (after the "finger signature" screen), the input will spontaneously clear at roughly 20 second intervals and you will have to start over. This has been going on for two years through at least 10 updated versions of the app. They way I get around this is by typing the delivery name in another app and copy/pasting the text into the Waybill delivery field.
Don't EVER touch the "History" button. I have no idea what this does. If I accidentally tap it, the app locks up and crashes. Occasionally it will seem to lock up my entire phone and I have to restart.
If you want to stay sane, un-install and re-install the app about every three weeks. It seems to build up some kind of "cruft" over time and will eventually either start running slow, crash even *more* often, or refuse to launch at all.
I've reported all problems described above to Waybill support multiple times over two years. They claim that they try and fail to replicate the issues on the iPhones they have sitting around their office, so I guess all these problems are just figments of my imagination. (And the imaginations of other users who report some of these exact same problems on their iOS devices in other reviews here on the App Store.)
I replaced my iPhone last year. All problems persisted exactly as before, so these malfunctions are not particular to one phone or phone model.
Other drivers who use Android report no problems at all. If you are serious about working for an extended time for a courier service that uses the Digital Waybill system, you should consider a switch to Android. It's taken over two years for me to come to that conclusion, and I still hate that idea, but I make pretty good money at this job and am now considering an Android for my next phone purchase. (I assume there is a model that will not explode in my pocket.)
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