Meralco Mobile User Reviews

Manila Electric Company

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Useless

No option to contact someone directly. No option for questions about Kload prepaid. I have no way of knowing and monitoring my power consumption, and no information on this app to find out. Or, if there is a way to know, it's not clear at all. Completely useless app.

Bluegrass Buckeye

11 days ago

United states banned from accessing meralco!

Why did you banned our access here in the US? We have to pay online!!! Do not banned our access here as we are paying the bill here abroad esp. USA. Stupid meralco app!!!

Superjeniffer08

2 months ago

Glitchy

I just downloaded the app, and unfortunately, I couldn't get in. I have already registered and all, but when I tried opening the app, it's just not possible. It kept on bringing me back to the registration form, and brings me outside the mobile app to the Meralco website.

Zionqy

7 months ago

useless app, could just be a web browser

useless. wrapping the web view into a container doesnt make it an app. I can just use a web browser for it.

Paymaya payment doesn’t support international card please support paypal, better yet apple pay

JoshL05

9 months ago

Bad App

No problem with downloading the App. The issue is I’m not able to get in despite login in with my Google account. The content won’t upload after log in. Attempted several times for 2 days , the app is still “thinking”.
I live in Los Angeles & would like to pay online for my property’s electric bill in MM without success. It’s sooo frustrating! Meralco need to improve the app!

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Fixit3

2 years ago

Response from developer

Hi, Fixit3. We are sorry that you are having difficulties logging in. For us to be able to assist you better, you may reach out to us regarding your concern by sending a message to our official Twitter (twitter.com/meralco) or Facebook (https://m.me/Meralco). Through these, you may tell us everything about your experience and we would gladly appreciate it if you could send your user journey such as screenshots/screen recordings. We'll wait for your message. Thank you so much for your patience.

Useless App

You should FIRE your solution delivery team. Unable to use mobile and web version of your app. Good thing may GCASH para bayaran utility sa inutil na to.

BaltiXz

2 years ago

APP REVIEW

no real time update for the payment pocessed.
why need to wait for 3 days before the payment is posted?

Dubai28

2 years ago

Payment online

I was trying to make payment online for my electricity back home but unfortunately, the payment system of Meralco is very very bad not accepting any U.S. Payment Cards such as Visa and Mastercard. Meralco is not compassionate for the people abroad like me. I’m very disappointed with Meralco payment system. Meralco is very behind in technology. Meralco must accept any U.S. Card payment for the sake of the OFW who owns property in the Philippines. Wake Up Meralco! We’re now on high tech world!. SMDC is extremely much better than your payment system. I always make payment to SMDC for my condos and no problem with their payment system when using any U.S. Payment Cards.

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Alberto Balili Jr

2 years ago

Response from developer

We're sorry for the experience, Alberto. We are always working to improve your Meralco Mobile customer experience. We’ll look into your concern and consider this for future enhancements. For any concerns, please feel free to send us a message on Facebook (facebook.com/meralco) or Twitter (twitter.com/meralco) for proper assistance. Thank you!

From Good To Bad

It was working fine before until it won’t recognize me anymore. It keeps asking for a constant change of password but once you changed it, it won’t login.

Maxfun lol

2 years ago

Response from developer

Hi, there. We're sorry you experienced this. Please try to clear the cache and restart your device then try logging in again. You can also opt accessing your Meralco Online account by logging in through online.meralco.com.ph. If you still encounter login issues, kindly send us an email at customercare@meralco.com.ph. Your email should consist of the exact details of the login issue, screenshot/screen record, and username used in submitting an app review. Thank you.

US credit cards

Still unable to pay with using US issued credit cards. As off 1 year ago they stopped using US credit card because of potential fraud but its been a year. You should have resolved that already. Such an inconvenience.

Taureans77

2 years ago

Response from developer

Hi, Taureans77. We are sorry for the experience. We’ve been working hard on improving our app and we will take this into consideration for our future updates. Please feel free to share your concerns, suggestions, and inquiries thru our Facebook Messenger (facebook.com/meralco) or Twitter Direct Message (twitter.com/meralco). We’d be glad to assist you. For security purposes, we do not accept nor disclose sensitive information. We will wait for your message on our official digital channels. Thank you!