Useless app
Log in failed
Response from developer
Hi, Rieca7. We’re sorry to hear that you are experiencing difficulties with the Meralco Mobile app. Please try to clear the data & cache and restart your device. This might help in fixing the problem. Kindly use also the log-in buttons for Facebook, Google, or Apple accounts. If the issue persists, feel free to send a message on our Facebook Messenger (facebook.com/meralco) or Twitter Direct Message (twitter.com/meralco) for assistance. For security purposes, we do not accept nor disclose sensitive information. We will wait for your message on our official digital channels. Thank you!
Does not support K-Load prepaid service
Response from developer
Your feedback is important to us, Felsha. We are always working to improve your Meralco Mobile customer experience. We’ll look into your concern and consider this for future enhancements. Meanwhile, to check your balance, kindly send BAL space 12-digit Service ID Number and send it to 7622. Just make sure that you are using a primary or secondary number registered on your Kload account. For further assistance, please feel free to send us a message on Facebook Messenger (facebook.com/meralco) or Twitter Direct Message (twitter.com/meralco). For security purposes, we do not accept nor disclose sensitive information. We will wait for your message on our official digital channels. Thank you!
iPadOS app that would not present a keyboard
Very bad, unable to bind the mailbox
Response from developer
Hi, there. We’re sorry to hear that you are experiencing difficulties with the Meralco Mobile app. Please try to clear the data & cache and restart your device. This might help in fixing the problem. Kindly use also the log-in buttons for Facebook, Google, or Apple accounts. If the issue persists, feel free to send a message on our Facebook (facebook.com/meralco) or Twitter (twitter.com/meralco) for assistance. For security purposes, we do not accept nor disclose sensitive information. We will wait for your message on our official digital channels. Thank you!
A terrible app
I deleted the cache and still not working. Uninstall and reinstall still did not do the trick. Frustrating and still a terrible app
Response from developer
Hi, Jao. We’re sorry to hear that you’ve been encountering problems with Meralco Mobile. Please try to clear the data & cache and restart your device. If the problem persists, feel free to send a message on our official Facebook page (facebook.com/meralco) or Twitter (twitter.com/meralco) for assistance. You can also settle bills through any of Meralco’s authorized payment partners. You may visit www.meralco.com.ph/paymentoptions for the full list. For security purposes, we do not accept nor disclose sensitive information. We will wait for your message on our official digital channels. Thank you!
No way to remove service address??
Useful, but not so user-friendly.
No option to save payment method, so I have to keep on entering my payment information every time I pay my bill.
Response from developer
Hi, PatCarague. Your feedback is important to us as we are constantly working to improve your Meralco Mobile app customer experience. Feel free to send us a message through our official Meralco Facebook Page or email us at customercare@meralco.com.ph. We'd be glad to assist you. Thank you!
Meralco Payment method
When I’m redirected to the payment page, a page pops up and says “your session has ended”.
Response from developer
Apologies for the inconvenience, jman20. This might be due to the latest update of our app. We suggest that you uninstall the app then download it again to ensure that all our new features are working properly. Please PM us thru our Facebook Page or email us at customercare@meralco.com.ph if the problem still persists so we can assist you further. Thanks and stay safe!
Hay Naku !!!!
I CANNOT USE PH Card dahil nasa USA nga ako. NAGAMIT KO 2-3Mons ok ang Foreign card payment ninyo then all of a sudden AYAW NA and the reason is FRAUD?
Please, paki ayos ang App ninyo ang daming FLAWS
July 23 USA To DEVELOPER i sent u an email: SALAMAT SA PAGSAGOT: Nakasulat po ang aking concern mismo sa Review. Una ang CS ninyo MATAGAL SUMAGOT at walang masabing lunas sa bagay na sinulat ko sa Review ultimo ang head office ng Residencial Accounts under Jeffry Cochon sa Diliman wala nagawang pang MATAGALAN solusyon sa bagay na eto. Bakit ilalagay nyo pa ang payment card method tulas ng Visa o Mastercard kung HINDI din naman maayos na gumagana iyan? Ang suggestion ng mga sa Diliman ay PWEDE gumamit ng ibang payment method tulad ng Gcash Pay Maya etc. Eh mas convenient po para sa akin, amin OFW ang magbayad ng DITEKTA gamit ang aming Visa card. Kayo na po SANA nag magbigay tugon sa DEVELOPER ng App ng Meralco na iyan na SANA PAGBUTIHIN pa ang kanilang ginagagawa. SALAMAT PO isa pa po MADAMI naman reklamo na hindi na nakaka bayad online SANA MAAYOA nyo yan 3 star sige na nga! Noon una nakaka bayad onLine direkta using credit card. iLan buwan lang gumana at wala na up to now. Matatanda na kami mas gusto namin hindi na lalabas pa MAINIT. Yes, needs to be IMPROVED sabi nga sa isang comment. So please Meralco, paki-suri maigi kung bakit AYAW GUMANA ng credit card payment option ninyo. Kahit na gamitin pa ibang browser. Ibang LOCAL payment option tulad ng PayMaya AYAW ko noon. MADAMI SALAMAT AT SANA MABASA nyo eto
Bad experience
Response from developer
We’re sorry to hear that you’ve been encountering problems with Meralco Mobile. We’ve been working hard on improving our app and we will take this into consideration for our future updates. If you wish for further assistance, you may email us at customercare@meralco.com.ph.
