Bad site. Bad service. Liars
I wish if I can give less than one star. I purchased an an item 6 months ago, and the status of this shipment kept saying processing. I contacted the customer service so many time and they said it’s been under process. Just wait. Finally, I decided I just want to cancel the order. It’s been a while and I’m not interested anymore. They always answer me after 10 days or a week and they said sorry we cannot cancel the order but I can give you five dollars gift card(I was like seriously I spent $30 for the item and I’m getting five dollar gift card). So anyway guys don’t trust this website don’t buy anything everything is fake and they don’t ship the item. They just charge you money and they make you forget about it. I talked to my bank and I blocked everything and I told them to bed this website I’m not dealing with them anymore. I don’t deserve anyone to buy for them.SCAM
0 STARS!!! DO NOT order from this place. This is a scam. I ordered in January 2023 and 6 months later I still have no product and no refund. I have been communicating with “customer service” and they keep saying there is a high volume. They emailed me in June 2023 and stated that it is too late to provide me a refund and when I replied stating that I was going to report them they asked me how I would like my redund(credited to my account or to my original form of payment). I replied stating that I wanted it back on my card and they responded a week later stating once again that there is a high volume and they don’t know when my issue will be resolved. I contacted one of the vendors directly and they stated that they can not provide me with a refund because Wanelo has not paid them for their products/orders for the past year then told me that if I wanted the product they can ship it out if I send them more money directly through PayPal. SCAM SCAM SCAM!!!Developer Response
Hey there! We are sorry to hear about your experience. We would like to take a look at your case and check what happened to make sure we can improve as your shopping platform. Please send us an email to shopping@wanelo.com and put "Attention: App Review" in the subject line, that way I can prioritize this matter and help get it resolved right away. Thank you so much!NOT WORTH IT!!!
Shipping is $10 and shipping price goes up and down every time you turn around. The sellers will take your money and never send the product. I have so many orders I paid for last year and I’m still waiting on the items. I’ve contacted sanely the respond when they want to like they can’t see the orders that people just haven’t sent. It’s a waste of time but if you have time to waste go for it. Some sellers are selling one thing and after you buy it they send you something totally wrong and the size or color will be wrong too. The ones that sells goods like candies and things the candy is old and sticky. Half the stuff on here you can just get on DHGATE. LIKE ITS JUST ALL AROUND WRONG AND THEY STILLHAVEN’T FIXED ANY ISSUES THEY HAVE. LIKE WE IN MAY AND I LITERALLY HAVE ORDERS FROM LAST YEAR I GUESS I WILL NEVER RECEIVE. OH AND BTW THERES NO WAY TO CONTACT THE SELLERS. YOU LITERALLY HAVE TO FIND THEM ON IG, SHOPIFY, FACEBOOK OR JUST GOOGLE THE NAME YOU ARE SEARCHING UNDER. HECK WITH ALL OF THAT I JUST WENT BACK TO SHEIN. LESS PROBLEMS!Developer Response
Hey there! We are sorry to hear about your experience. We would like to take a look at your case and check what happened to make sure we can improve as your shopping platform. Please send us an email to shopping@wanelo.com and put "Attention: App Review" in the subject line, that way I can prioritize this matter and help get it resolved right away. Thank you so much!