I wish if I can give less than one star. I purchased an an item 6 months ago, and the status of this shipment kept saying processing. I contacted the customer service so many time and they said it’s been under process. Just wait. Finally, I decided I just want to cancel the order. It’s been a while and I’m not interested anymore. They always answer me after 10 days or a week and they said sorry we cannot cancel the order but I can give you five dollars gift card(I was like seriously I spent $30 for the item and I’m getting five dollar gift card). So anyway guys don’t trust this website don’t buy anything everything is fake and they don’t ship the item. They just charge you money and they make you forget about it. I talked to my bank and I blocked everything and I told them to bed this website I’m not dealing with them anymore. I don’t deserve anyone to buy for them.
0 STARS!!! DO NOT order from this place. This is a scam. I ordered in January 2023 and 6 months later I still have no product and no refund. I have been communicating with “customer service” and they keep saying there is a high volume. They emailed me in June 2023 and stated that it is too late to provide me a refund and when I replied stating that I was going to report them they asked me how I would like my redund(credited to my account or to my original form of payment). I replied stating that I wanted it back on my card and they responded a week later stating once again that there is a high volume and they don’t know when my issue will be resolved. I contacted one of the vendors directly and they stated that they can not provide me with a refund because Wanelo has not paid them for their products/orders for the past year then told me that if I wanted the product they can ship it out if I send them more money directly through PayPal. SCAM SCAM SCAM!!!
Developer Response
Hey there! We are sorry to hear about your experience. We would like to take a look at your case and check what happened to make sure we can improve as your shopping platform. Please send us an email to shopping@wanelo.com and put "Attention: App Review" in the subject line, that way I can prioritize this matter and help get it resolved right away. Thank you so much!Shipping is $10 and shipping price goes up and down every time you turn around. The sellers will take your money and never send the product. I have so many orders I paid for last year and I’m still waiting on the items. I’ve contacted sanely the respond when they want to like they can’t see the orders that people just haven’t sent. It’s a waste of time but if you have time to waste go for it. Some sellers are selling one thing and after you buy it they send you something totally wrong and the size or color will be wrong too. The ones that sells goods like candies and things the candy is old and sticky. Half the stuff on here you can just get on DHGATE. LIKE ITS JUST ALL AROUND WRONG AND THEY STILLHAVEN’T FIXED ANY ISSUES THEY HAVE. LIKE WE IN MAY AND I LITERALLY HAVE ORDERS FROM LAST YEAR I GUESS I WILL NEVER RECEIVE. OH AND BTW THERES NO WAY TO CONTACT THE SELLERS. YOU LITERALLY HAVE TO FIND THEM ON IG, SHOPIFY, FACEBOOK OR JUST GOOGLE THE NAME YOU ARE SEARCHING UNDER. HECK WITH ALL OF THAT I JUST WENT BACK TO SHEIN. LESS PROBLEMS!
Developer Response
Hey there! We are sorry to hear about your experience. We would like to take a look at your case and check what happened to make sure we can improve as your shopping platform. Please send us an email to shopping@wanelo.com and put "Attention: App Review" in the subject line, that way I can prioritize this matter and help get it resolved right away. Thank you so much!I have concluded that the creators of this app don’t care about making in functional. The quality continues to degrade and despite reporting problems to support, nothing changes.
Through the holidays of 2022 I used Wanelo to order many gifts and items for myself. Close to half of what I ordered never arrived. In some cases the order was cancelled by the seller, but most of the time the order was left in “processing” limbo and I would have to contact customer support to request a refund.
Even then, it took weeks to months of messaging them to actually get a refund. I am still trying to be refunded for orders in which I was sent a completely different item than what I ordered, and they are only willing to give me Wanelo credit and not my actual money back.
Beyond these issues, I have also contacted customers service about numerous issues, including being charged more than I agreed to pay when ordering, credits disappearing from my account for no reason, and review credits failing to show up. None of these issues were solved and after following up and speaking to supervisors with no progress, I can only conclude that they don’t care to fix the app or make it function.
At this point I don’t get review credits at all anymore and all positives of this app are gone.
It’s March 2023 and I am still trying to get refunded for orders made last year.
Developer Response
Hey there! I am so sorry to hear about your experience. I would like to take a look at your case and check what happened to make sure we can improve as your shopping platform. Please send us an email to shopping@wanelo.com and put "Attention: App Review", that way I can prioritize this matter and help get it resolved right away. Thank you so much!Please do not order anything from this website!!! You’ll be waiting for over 3 months to receive your items and you’ll feel like you are being scammed. The customer service is a joke . They don’t respond to your emails after you sent numerous emails just looking for answers. The telephone number for the website is a joke because nobody ever answers the phone while you been holding the phone over an hour. They never contact the sellers to find out what’s going on with your stuff so they can update you on what’s the problem. Then you get disappointed every time when you check the tracking on the website and you see that it’s been over 2 months and it says this seller has not shipped your items yet .Timeless classic is a horrible seller on this site. I would never order anything from them again.
Developer Response
Thank you for your feedback! We recently rolled out a filter for free shipping and currently working on we can improve our shipping times. Stay tuned!1 unfortunately ordered from Wanelo and immediately there was a red flag AFTER I checked out that my purchase would be delivered the very next day. I reached out to Wanelo via email and was told "they would contact the seller and keep me updated." 5 davs later I still had not heard anything and my order still said
"processing" so I reached out again via email and was told again, they would reach out to the seller and keep me updated.
Another few days go by and still no update, my order is still "processing," so I call Wanelo and am told the supervisor will send me an email looking into this within 24 hours. 24 hours later I get the same story from the "supervisor" that they will reach out to the seller and keep me posted. 2 weeks later and here I am, 60
GONE and now Wanelo will not respond to emails or the voicemail I have left and you surprisingly can call at any hour of the day and never speak to anyone on the phone.
Do not recommend, will delete this app and tell all my friends to do it as well!
Developer Response
Hey there! We are sorry to hear about your experience. We would like to take a look at your case and check what happened to make sure we can improve as your shopping platform. Please send us an email to shopping@wanelo.com and put "Attention: App Review" in the subject line, that way I can prioritize this matter and help get it resolved right away. Thank you so much!I used to be an avid user of Wanelo & used it very similarly to Pinterest. At some point it seems they decided to become a scammy e-commerce platform. I had 40+ boards with thousands of items saved. I wanted to download it all to save for memories since Wanelo was going downhill anyway, but upon logging into my account it’s all gone. Well, SOME of my boards are there. With random items in them that I’ve never seen in my life & they’re all fake Nikes and bags from China. Not only did Wanelo throw Wanelo in the trash, but it’s a platform now meant for ripping people off. Wanelo doesn’t care about its users- it cares about making pennies any way it can, and in this case they do it by catering to scammers so they can earn money from fees on items you will never receive. Somebody shut this app down. It’s basically pushing fraud at this point. It’s a wounded horse, somebody needs to mercy kill it.
Developer Response
Hi there! We really appreciate your feedback. We would love to hear what it is specifically about the new app that is frustrating for you, if you'd email us at userfeedback@wanelo.com! Thanks!The log in process… i enter my email and then receive a ‘magic log in link’, what even is my password? There is no area for messages, so you are notified by email of order confirmation in which you get that magic link again to check your order status, etc.. and it only opens up the home page.. also there is no place to look up your order or past orders or any recent activity except for the items you’ve saved. It’s extremely unsettling to order something and have no way to check on it. The app is very vague. I’m not sure what happened but it was not like this years ago when i first discovered Wanelo. I loved it then, now i feel like I’d be a fool to purchase something from a site with my own money that gives no legit information on the order even after you click the link. Luckily the order I’m waiting was not paid for with MY money lol
Developer Response
Hi there! We really appreciate your feedback. We would love to hear what it is specifically about the new app that is frustrating for you, if you'd email us at userfeedback@wanelo.com! Thanks!This app used to be a lot better, I feel like I’m looking at the same few selected items all the time. Even when I try to refresh the homepage it’s the exact same items just in a different order. I feel like this app was better at having newer/better products during the 2010’s era and staying up to date on trends. Not to mention the back button after selecting the item you want to look at will just take you back to the homepage and not where you left off. I’ve updated to the latest version and I don’t have an old phone, the app just doesn’t work as well as it did years ago.
I use to love Wanelo & purchased multiple things off of the app over the last several years. It was my go to for cute tops, bikinis, shoes, etc. for all extremely cheap prices. I knew it would take awhile to get my items but it was worth waiting for the cheap prices I paid. My favorite pair of sneakers I got off the app a few years ago are worn down & I was going to purchase another pair so I decided to redownload the app. Low & behold, prices for everything have DRAMATICALLY increased! Something that used to be $8-$12 is now $39-$45. Don’t advertise “90% off retail prices” when I can literally go to the boutique & pay the same price, if not cheaper. I immediately deleted the app. I was so disappointed.
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