I’ve had way too many errors with this app. The first error being that I could not see reviews that the items said they had . It would tell me that an item has “27” reviews and when I would click to view them it would send me to “Write A Review” . Second error being that, when I search up items in the search bar such as “Louis Vuitton” , “Gucci” , “Burberry” , etc very few to no items will pop up , but if I go to the explore page or my saved items page tons of the items will pop up but when I search up the same exact name in the search bar it’s no where to be found . This error barely started happening a few days ago . Third error , multiple of my items have been in the same process of its shipping for weeks, no update, no nothing. Several of my items are past due. Please fix.
i don’t recommend this app at all! i’ve only ordered one thing from here and it said it would be here by 10th-17th of december. i ordered this item as a christmas gift ONE MONTH AGO and here it is december 16th and it still says “preparing to ship” not to mention that on december 10th it still said “processing” and i had to email them about it just to get it to say “preparing to ship” and it still says that. Also the tracking number apparently doesn’t even exist. so i emailed them again TWICE and still no reply. called and when to voicemail. i’m going to be highly upset if i don’t receive my order or get a email back. and if i don’t get my money back for not receiving it since it says “100% money back guarantee” if you don’t receive your order (which i should’ve known was stupid to put on something anyway) that’s basically saying some people don’t even get their order. i’m going to be one upset person. i’ll probably have to call my bank to get the money back. DONT WASTE YOUR MONEY OR YOUR TIME ON THIS APP. also read the other reviews. it’ll give you more and more reasons to not even bother
This sight is a good quality sight with good quality vendors and products. I’ve found it a month ago, and have ordered 10 items so far and all but 2 have been amazing. (My tips for getting the best out of this sight. 1. Read the reviews. 2. When “highly rated vendor” pops up when you click on a product, trust it. 3. Review and Submit photos with your purchases. Wanelo will give you credits to use towards future purchases.
Happy shopping!
I’m sure review credit was implemented to entice people to buy more, and sounds great in theory, but they don’t tell you that you’ll NEVER RECEIVE IT even if your photo reviews meet all their requirements. I’ve made 3 purchases between August and September of 2019, received all 3, left photo reviews after being prompted because “you’ll receive $5 credit for every photo review!” and Wanelo has given me NO CREDIT. Nothing. I reached out to support to ask when I could expect to receive it, and all I got was a copy of the requirements for the credit. I’m aware of these, having looked them over already to have tried to figure out if I missed a step. I didn’t. And they just didn’t want to answer me. Well, I can easily shop elsewhere, Wanelo - there are plenty of other places giving out credit and coupons who are more honest, helpful and reputable.
They sent my package to the wrong address which isn’t possible because I know I put my correct address in my order and I’m pretty sure it was a fake tracking number because that’s what the post office said. They have no customer service number it always rings to a voicemail that never calls you back and one email that they never answer. Don’t waste your time or money so far I only received one item and the rest are all fake tracking numbers that say delivered but aren’t and nobody is around to help you. Even the responses on here when people complain about them don’t make sense another guy complained about how there’s no chat system and no communication with any real people and they commented we let u filter thru the sellers and ratings which is no way relevant.
I have been using this app since 2014 and I am writing this mid-2019. I’ve been an active user over the years. I love the idea and how I can organize my wishlist. But, it has continuously gone downhill. The “post” button hasn’t worked for a little over a year now and with the new update, it’s completely gone. Probably because they have had so many issues with it. However, that was my favorite part about using the app. Being able to find something I wanted online and add it to my wishlist is just very convenient. I will no longer be using the app due to this. I even emailed the company letting them know about the issue and they said that they’ve been working on trying to fix it, but months afterwards, nothing has been done.
I must say that I am relatively new to shopping replicas. But I got the bug! This site, WANELO, has been the easiest to navigate so far. The pictures are plentiful and the description is detailed. I have not yet received any items, but I am looking forward to seeing how the item and the pictures match. I believe that my first impression has been five-star!!
When navigating through the other sites, they either don’t have a quick picture of your product in detail, or it takes you a few tries to get the piece that you are specifically looking for, or it takes you to totally different piece merchandise. On this site, it groups like-items together which eases honing in on the actual piece that you are looking for. Because, let’s face it, when we shop, we already have something in mind.
I will write another review once I receive my merchandise (LV Tri-fold card holder with a rose-pink button and pink interior). I cannot wait! Talk to you soon, LizLev!!
I am a usual customer at wanello and I’ve always loved shopping from there but I ordered a t shirt more than a month ago and i still didn’t get it, after I realized I never got the t shirt I didn’t freak out because I knew that the wanello guarantee would give me a full refund if i didn’t receive my item. Anyways I tried contacting wanello several times by emailing and even using the method they reccomend of putting “Attention, App review” in the subject of the email and still didn’t get an answer from them. it’s almost been a week and im starting to lose my trust in wanello. I’m hoping that I will hear an answer soon otherwise I’m never shopping at wanello ever again.
I will update this review if I ever get an answer
I downloaded Wanelo from an ad i saw on instagram. Instantly knew everything would be fake but wasn’t my biggest concern. This was about 2 weeks ago. I ordered an item off of there, and the eta is in about 2 weeks. so i’ll update this to see if it actually came. reading reviews on here is making me doubt ill actually get it but hopes are still semi high because i really want what i purchased.
Anyway, i just got a new phone and downloaded the app and tried to log in, but it won’t let me. i’ve tried getting a reset password link but i’m not getting any emails from wanelo. i signed up with facebook. so now when i press sign up with facebook, it’s making me make a new account. but on my old phone my account still stands. this app needs a lot of remodeling.
Honestly this app is ridiculous because it gives you these do dates where your item is “supposed” to come in through the mail and I’m just disappointed because it’s the last day of my due date and I still haven’t received nothing whatsoever and I understand it takes five days to process your order but I’ve been waiting 26 days already and it claims that its here in 13 or 14 business days so I’m just not feeling it no more I mean it’s my first time ordering from this app and I just really had high hopes for this app to be honest they just need to do something with their order information like maybe give you a tracking number or something because not knowing where my stuff is its really concerning to me especially when it’s not in my mail on the day it claims its going to be and at this point I just feel like they did me wrong or something and I’m probably never ordering off this app again /: but I’ll see how good the quality of the item is once or if it ever do come it
Developer Response
Hi there, rest assured that if you experience any issues while shopping on Wanelo you can reach out to us at shopping@wanelo.com and we will help you. If you put "Attention: App Review" it will go directly to me. If for some reason you don't receive your item, we will provide you with a refund.
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