I haven’t ordered anything
“Based on your online name that you made up, we didn’t find your account and your probably not a real customer. lol stop it.
Response from developer
As a wholesale platform, we attach great importance to the buying experience of each real user and will optimize and improve based on user feedback. However, since each guest has different needs and different standards of product requirements, we need to verify the issue of the comment before replying to the user's comment in order to reply accurately. We are unable to respond to comments from individual users for unknown reasons or purposes, and it is irresponsible to respond in a casual manner. For this reason, we will also advise users that they can first contact their account manager directly to deal with the problem. If the account manager does not handle the issue well, the platform will replace the account manager for the customer and deal with the issue accordingly to ensure that the customer's interests are not lost, and the customer's interests are our interests. If you are interested in our products, we recommend that you really experience and then make the corresponding evaluation, which will be more objective. Thank you for your understanding.
Unprofessional
Response from developer
Thank you for your feedback. After verification, your order has a total of 19 styles and 23 items, almost 1 item for each style. It can be judged that your order should be a sample order, not a wholesale order. When the order was prepared for you, several products were out of stock. The factory was producing new stock, but there would be a waiting period. At that time, Grace contacted you to report the out-of-stock situation. According to your request, we arranged a refund for the entire order on the same day. There was no situation of sending the wrong color as you described because the order had been refunded and the package had not been sent. Soon after, you placed a new order again, and the style and quantity were almost the same as the previous out-of-stock order. At the same time, at your request, the platform has transferred a new agent to serve you. At present, the cooperation for the new order is being communicated and carried out with your new agent. The platform will continue to pay attention to the follow-up progress of your new order, hoping to cooperate from a sample order to a wholesale customized service order. The platform is happy to help you create your brand and expand your business scale.
shipping
Response from developer
Dear Riley, sorry to have kept you waiting. It has been verified that your order only contains 1 product, which should be for personal use. When placing the order, you chose the cheap economy logistics service, so that the logistics transportation cycle will be longer than the express delivery time. We contacted the United States Postal Service USPS to ask them to verify, and they replied that the package had arrived locally, but the delivery was delayed due to delays in local customs clearance in the United States. We have requested USPS to deliver the package as soon as possible, thank you for your understanding and waiting. Your Support Agent has been following up on the package and proactively reporting the logistics progress to you to ensure that you receive the package safely, please don't worry. In addition, before the next order, you can contact your Support Agent to apply for a freight discount for the express logistics service. The express logistics service will allow you to receive the package quickly. Have a nice day ^^