Not What I Expected – Hoping for Improvement
1. The items appear wrinkled and look nothing like the high-quality images advertised on their website.
2. One item is the wrong shade of blue compared to what I ordered.
3. Two items are completely incorrect — one is a random suit I never ordered, and the other is a poor imitation of the original design I selected.
On top of this, their communication has been poor and unhelpful. I’ve reached out to address these problems, but I’ve yet to receive a satisfactory solution or any confirmation about when my order will actually arrive.
I’m hoping that when my items are finally shipped, they will be correct, but based on my experience so far, I’m not confident. I wouldn’t recommend this company due to their lack of professionalism, poor communication, and failure to meet basic quality standards.
Response from developer
Dear partner, After receiving your feedback, our platform verified your order and communication records with the system and found that the current Support Agent serving you did not explain your problem in a very detailed and comprehensive manner, which led to your misunderstanding of the order. We are sorry for the inconvenience. The platform has asked the Support Agent Group to replace the new Support Agent to continue to serve you and monitor the progress in real-time until you successfully receive the package to escort your business. Please don't worry. Good and sincere communication is the foundation for establishing long-term cooperation. If you encounter any problems, please feel free to contact our platform service complaint email: service@fashiontiy.com We will help you and solve the problem as soon as possible.
