Please make a chat section where we can communicate with the seller and ask questions and request pictures if needed.
I order 7 items from here. Ordered 3 pairs of sneakers, 1 pair the seller no longer had in stock but I was not informed until weeks late, the 2nd pair were not the same as the picture and I never received the 3rd pair. Ordered 3 sweaters, 1 the words were misspelled on it, the other was a totally different color and design then what was designed and the 3rd was perfect. A tee shirt that I never received. Some orders that were not received they refused to refund me my payment back to my bank card, instead the only refunded me 50% in Wanelo credits... overall I’ve had more bad experiences than good with this app. I prefer DHGate, at least they let you communicate directly with the sellers.
I purchased a pair of UGG Boots and they were absolutely amazing. Price and Quality!! I would love to be able to fill a shopping cart and not purchase everything separately but, I can’t complain about shipping cost because the items are still less expensive than in store. Unfortunately, the boots didn’t fit my daughter.( My bad for picking the wrong size.) Thankfully, they fit my other daughter perfectly. I’ll definitely be purchasing a second pair! Thanks Wanelo!!
The products on Wanelo are great. The shipping prices are inflated however. I’m angry with Wanelo. I accidentally pressed “place order.” I contacted them to cancel my order by email. It said that they would get back to me within 24 to 48 hours. It’s been 72 hours and I’m still waiting. My bank account went negative. My bank charged me an extra $34 for that. I am not happy with Wanelo. Their customer service is not good. I have been a customer of AliExpress for years. I have never once had this happen. They take care of their customers and respond in time. I recommend AliExpress. Most of their shipping is also free. I will not be shopping with Wanelo again. They just lost a customer.
*Update* Wanelo suspended my account for disputing with my bank on a charge I did not want in the first place. I reported them to the Federal Trade Commission for stealing my money!!!
I downloaded this app when it first began to gain popularity sometime in 2013, and was literally obsessed. I used this app at least 3 times a day, and when my parents/relatives would ask me for a Christmas list I would just send them my profile link. Everything was authentic and from verified, legitimate companies. I stopped using it when the Trending page began to fill with scams and knockoff items. Really sad because I used to have so much fun with this app and used it almost like a “dream closet”, kind of how you use Pinterest (except the fact that Pinterest is still great). I re-downloaded it today because I was feeling nostalgic, and was disappointed all over again. I have no idea why the creators of this app would let it go to such crap. Might as well just call it Wish because that’s what it has turned into.
Sincerely,
One sad college junior wanting to relive the joys of her high school years💔
Developer Response
I'm sorry to hear that you were dissatisfied with the items you see in Wanelo. If you have the link of the items you would like for us to review for authenticity, please email our customer service team at shopping@wanelo.com and put "Attention: App Review," so we can resolve the issue. We just rolled out the ability to search for products based on customer rating to ensure our users can find products of the highest quality. Thank you!I agree with “ What a joke” !!!!!!!
I have had the same experience like this other person has. I’ve received some items in a timely manner and as the picture described. But many items didn’t come at all with no explanation that made any sense. Also ,things arrived broken or incorrect size. They also had items they claimed as authentic and gave the correct retail price, but I never received items. No explanation. I filed a claim of fraud with the federal bureau of business. I’m holding Wanelo responsible for luring people in with lies and fraudulent behavior
I will not let them get away with this kind of fraud. Once an item is sent across state lines it becomes a federal offense. I will stay on top of this for myself and all you who think you have no recourse against what is ,”a morally corrupt company. “
I have had an Wanelo account for a while now, but I never purchased anything until last week. I paid for the item with my credit card, but I never received a confirmation email (to the email that’s linked to my account). I waited for a couple of days and the email never sent. I also tried to get back in my account to see if there was a way I could see my order, but Wanelo signed me completely out and disposed of my account. I say this because I typed in the ONLY email address I have trying to sign back in but nothing worked. I thought maybe if I could sign in with the same email and password of my current account it would link me back to it, but sadly it just created another account. I’m very disappointed.
Developer Response
Hi there! So sorry to hear something may have happened with your account.
Please email shopping@wanelo.com with the subject line "Attention: App Review" and include these details you've just shared, along with your Wanelo username.
It will go straight to our escalation team and we'll investigate why this happened.
Thank you and we apologize for this inconvenience!I love this app and I’ve recommended this app to tons of people. I’ve ordered from here several times and every time I was pleased with my purchase everything fit and was real. I paid a good price for what I wanted. HOWEVER I ordered a MK watch and it never came. It was only .99 cents but still. I ordered it in like April and I never got it. That’s honestly the only complaint I have. Other than I didn’t get a super cheap purchase I am happy and will continue to buy from the app unless it happens again.
This app takes some common sense, there are many knock off’s and items from China and it doesn’t really take a genius to figure out which ones.....I sees lot of people post about Wanelo not getting back to them on issues but every time I email them I get a response and someone always looks into my issue. The only thing I have an issue with is sometimes my order gets canceled or tracking says I revived it when I have not, so when the app asks me to rate the item I wish there was a button saying I never received the item or it was canceled. That way I don’t have to give the item one star and lower the rating.
I had good luck with this site my first purchase, but ever since it's been a nightmare. I use it mainly as just a wishlist/pinterest-like pin board of things I'm interesting in buying in the future and only of items that can be found in a legitimate store.
Making a purchase through wanelo itself is horrible. Half the time the sellers aren't active anymore yet their merch is still available to be purchased. Responses generally take a few weeks to reach a resolution and every problem I've had has just been "solved" by giving me the money back in wanelo credit, which I have yet to use because everything I try to purchase is never legitimate. It's really not worth the hassle.
I’m rating this 4 stars so everyone can see this review. Do NOT buy from this app. The quality is extremely cheap, the sizing is all wrong, and they take forever to ship to you. I’ve bought from here a few times and I will say some times you get lucky with a purchase, but majority of the time you get exactly what you pay for, crap!! It’s cheap for a reason, you get what you pay for I guess. Also the support team is awful. I had an item in my cart I didn’t know about and when I went to check out it didn’t give me a summary of what I got until after I had already got it. The support team did nothing to help so now I have crap on the way that I didn’t even want. Good luck to the rest of you. My advice would be to look at the reviews before getting something.
Developer Response
Hi there, Wanelo's goal is to provide a safe and secure online shopping experience. One of the best features about shopping on Wanelo are the product and seller reviews written by customers. We just rolled out the ability to search for products based on customer rating to ensure our users can find products of the highest quality. We'll continue to make updates!
I'm very sorry to hear about your experience. Almost all of the products on Wanelo are eligible for return or exchange, and we will be able to assist you in this process. ""Attention: App Review."" This email will directly to our Customer Service Manager and your concern will be top-priority. Thanks!
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