I know that you should not really expect much from apps like this, but I have ordered things from this app several times before and have always been happy with the purchases considering the price I paid for them. However, I placed an order on February 16th, it was supposed to arrive between March 11th and March 27th. It is now April 29th and I have never received the order. The tracking number has said it is “on its way to a USPS facility” since about February 21st. I have emailed Wanelo over 10 times. The first time I received a response reiterating exactly what I had wrote to them, which was not at all helpful. Now, the only response I get is the automated ones. I have now left them a voicemail with no expectations of receiving a response. I could recommend you many other shopping apps over this one: Romwe, SHEIN, Zaful although it’s a little more expensive. Anything but this app. Do not waste your money, their “Wanelo guarantee” is clearly a flat out lie.
Developer Response
Hi there, I am so sorry to hear you have not received the items you ordered. Please send us an email to shopping@wanelo.com and put "Attention: App Review" so I can personally resolve this for you. In the rare cases that orders don't arrive, the customer is refunded. Thank you! I order my stuff on beggining of February. I email wanelo 10 times since beggining of March perhaps my order and no one responded my email (NO BODY, not even a single human that work at wanelo reply my email and all i got is automatic email that said will get back to me within 24-48 hours) They told me my packages spouse to delivered since beggining of March (base on ur app) but I still doesn't received none of my packages. One month passed, what ever I'm still patiently waiting even though u don't reply none of my email. But last week I decided to called my bank!
Your company so unprofessional handling customer service.
Im really dissatisfied with your company.
But since you want to play stupid game ignoring all my email since last month, so I have to called my bank to dispute my charge!
You need to be more responsible!
Another things the tracking number on the app doesn’t even working!
I know is online business, but you can’t just take the money and run away. I will call better business bureau for further investigation.
Okay today april 17,2020 and Since last week still tried to contact wanelo. Still no response. Come on wanelo. Is there any customer service from ur end because i feels like you dont take customers seriously.
I used to use this app multiple times a day. I was Creating wish lists and downloading links to things I had bought and wanted to buy.. for me and for gifts. I used it as a dream closet (like Pinterest, but with links so I could go back to my links to purchase).... I haven’t been able to post products in over a year... online or in app, I even created an alternative account to see if it was just mine. It wasn’t. I got in contact with customer service and then technical support. They kept reassuring me that it was being worked on. They always needed just “a few more weeks”... it’s been over a year, and multiple updates later with no solution. I absolutely loved this app and it was my Favorite. I’m so disappointed & probably going to end up deleting this app from my phone all together. All the items are fake and cheap looking. It used to be the best of both worlds, people that wanted to post from really popular stores and links, could post.. and people who wanted to buy from Wanelo Stores could. Now it’s one sided and it will be deleted from my phone. I don’t recommend this app, which is heart breaking for me to say considering how much I loved it.
It’s a very good app , but I have over 7 orders from a month ago still processing !! Which is not good !! I’ve reached out several times no response as of yet to why items haven’t received tracking information, that part I’m not happy about at all !! Once order is made your unable to cancel or get money back without sending the item back and you cant throw away the packaging it comes in because that’s the only way they will accept it back this app has a few ups and down besides that and the bugs .. I absolutely love it ❤️
Buyer BEWARE!!! Everything that I ever ordered from this site was shipped from China which always took a very, very long time to receive, also when I was over charged on my Capital One credit card account for items that I never received I contacted the company and never received a response so my credit card company suggested I fIle a dispute, I did then I subsequently received a very threatening email from them (extremely nasty) which I saved, Capital One was able to get my money credited back to my account, then I received another email informing me that they were closing my account with them (not a big deal) and could not ever order anything from them again unless I contacted my credit card company and told them that I needed to retract my previous dispute and inform Capital One that they had resolved the issue between myself and them, which had not ever occurred. Hopefully this will help someone else from being ripped off!!!
It would be really nice if you guys could improve on your shipping and communications skills. I order a lot of top prices items from you. And for month and months lately don’t even know what is going on with them. They stay processing for over 2 weeks or more. No tracking numbers, nothing, no information at all what is going on. I bought in last 3 weeks $1000 dollars worth of things that no one can tell me when they will be shipped if they ever be. So in that case you issue refunds if items that you take money right away off my card , no one has any ideas when will they be shipped
I’m so surprised over all the negative reviews 😳 me personally never had a issue with any items I ordered! I received everything except one order that should have been here on the 4th it’s the 5th now (which is the only reason I’m giving 4 stars and not 5🤷🏾♀️)but I’ll give at least another week before I email and question due to the fact I know things are coming from all over! If your looking for good quality and designer things without braking the bank I would suggest this app 🙂
I really wish I could give Wanelo 0 stars they’re getting only 1 Star because if not I would not be able to tell you how I give this website a unsatisfactory. I purchased my item on December 29, 2019. The seller (best seller)of course took my money I got a notification email stating my item shipped on January 7, 2020 and that my estimated delivery date is January 15-22, 2020.
When I would check the update and status of my purchase it would not update. It would stay saying your item ship on January 7, 2020. I emailed Wanelo a representative (Justin) got back to me two days later stating that I was correct he also stated that my item shipped and that my item had no updates since January 7, 2020.
He said he was going to contact the seller (best seller) to find out what’s going on and that he would get back to me. Almost a week as gone by and I still haven’t heard anything.
I’ve attempted to email Wanelo several times after that but all I get is that automatic response indicating that someone will get back l to me within 24 to 48 hours.
This was my first time ever shopping from Wanelo never again after this experience. So please watch out and be careful when shopping at Wanelo.
Although shipping takes about 13 days - 1 month😒 it’s has been alright so far I have received one of my 4 items I purchased yesterday. It was great! The jacket fit a little small but the pants was a little big. Nothing to major! Shipping took exactly 2 weeks for that. Although Wanelo has a glitch! Like the search engine definitely needs to be updated. Also when I try to click on a picture & try to look at photos it exits the app. It’s been doing this ever since I tried to “ leave a review “ for $5 credit. Hmm🤨 . Also when I tried to do a “review” for “$5 credit” I never received b/c for some reason It now glitches... #Annoyed
My first and last time shopping with Wanelo. I ordered some shoes that were too small. I shipped them back to the seller who gave me their word to ship a larger size and never did. The seller AND Wanelo, who guarantees a 100% refund have not issued me a refund in almost a month now. The seller has admitted to receiving my shoes and they’ve admitted to not shipping me a larger size. They said they will issue and refund, did not, and stopped responding to my messages. Shopping with this app is a gamble but because they are counterfeit goods, at least you won’t be losing a lot of money. But DO NOT ORDER FROM THE SELLER ZUZU.
UPDATE: Do not shop with Wanelo. They do not have a 100% refund guarantee. Instead, they give you 50% of Wanelo credits. This was told to me by Wanelo themselves.
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GraciaNatasha
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lordt it's not what i wanted
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12688999 teebabi
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Manee1272019
