Problems downloading new editions
I am fed up with trying to download new editions when messages keep popping up saying my “read time” has expired or I need to renew mu subscription when my subscription is paid up to September 2019. I had problems before when I had subscribed via iTunes and after much gnashing of teeth with both Magazines Direct and iTunes blaming each other, I cancelled my subscription with iTunes and re-subscribed with Magazines Direct. I am STILL having problems and either have to log out then log back in or delete the app and reload it. Please sort this out!
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Rubbish since update
This app was great until the update, now it’s absolute rubbish. The app np longer remembers the page you are on if you go to another issue. Paid monthly subscription but new issues always show as being locked and asks me to subscribe, have to restore purchases to download new issue. Very slow when turning page and waiting to focus page. Please sort these issues or I’m cancelling
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Worst update ever
Subscribed to this app for years and never had a problem. Since it has been updated I am seriously considering cancelling unless it changes. Pages are constantly blurred/unreadable, keeps going back to front page so I don't know where I've got to, won't open magazine offline even though I have downloaded. I could go on and on. What on earth were the developers thinking?! Radio times is very close to getting a new subscriber.
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Ridiculous
As other people have stated this update is a backward step. Each time you open the app you go back to the cover of the "current" issue even though it may not start till next week. If you zoom-in the app is unwilling to zoom back out again.
To make matters worse, when I contacted them about about the problems they referred me back to Apple!!!
To make matters worse, when I contacted them about about the problems they referred me back to Apple!!!
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What were they thinking?
Why make something worse when it was working perfectly well? Can’t think of anything inherently wrong with the previous version that needed improving.
With the latest update, though, the format doesn’t fit the iPad anymore and even worse, when opening the app it does no longer go straight to where you left it off last time it was used, but takes you back to the download screen and you have to open the issue again. That’s a completely unnecessary pain and makes quick access impossible.
Probably will stop the subscription if these issues are not resolved in another update soon.
If you still have the old version, my advise would be to stick with it if possible.
With the latest update, though, the format doesn’t fit the iPad anymore and even worse, when opening the app it does no longer go straight to where you left it off last time it was used, but takes you back to the download screen and you have to open the issue again. That’s a completely unnecessary pain and makes quick access impossible.
Probably will stop the subscription if these issues are not resolved in another update soon.
If you still have the old version, my advise would be to stick with it if possible.
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Problems since update part 2
Update the app on 17 Oct and not happy. I subscribe through iTunes but after the update I cannot sign in with the app saying my iTunes Store details are not recognised. Eventually it downloaded the current issue, but this took a lot longer and on opening pages there were digital artefacts that shimmered for quite a while till the page stabilised. There is also the iPad top and bottom black bars (time etc) that overwrites the pages. Finally when you close the app and later reopen it does not remember what page you were on and you start again with having to select the issue and open from page 1. Reported problems though customer services but no response. A very poorly tested update please fix urgently as this was a great product.
Week 2 Now crashes part way through reading. I am now wondering As it won’t let me sign in am I being charged again for downloading an issue????? Urgent fixes needed or subscription will be cancelled.
Week 2 Now crashes part way through reading. I am now wondering As it won’t let me sign in am I being charged again for downloading an issue????? Urgent fixes needed or subscription will be cancelled.
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New update
The new update is terrible because in the past, one would leave a certain page and when you go back you would go to where you left off. Now you go back to the front page where all the magazines are.
Please can we go back to the old version and then you will get 5 stars. I have also emailed their contact 3 times and have no answer, very disappointed
Please can we go back to the old version and then you will get 5 stars. I have also emailed their contact 3 times and have no answer, very disappointed
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TV & Satellite Week
This is a continuation to my email below once again I pay yearly for this magazine and it is now 1st August 2017 and would you believe it it hasn't downloaded again I have emailed Apple and have not had a reply. This is a good magazine when it downloads as I am partially blind because I can make all the writing bigger on my iPad please Apple can you sort this problem as I don't want this problem every Tuesday.
I pay for a yearly subscription for this magazine but for some unknown reason it won't download this week it doesn't run out until 29th December 2017. I have been in touch with iTunes they cannot help they say get in touch with the developers they can't help so I'm well and truly stuck.
I pay for a yearly subscription for this magazine but for some unknown reason it won't download this week it doesn't run out until 29th December 2017. I have been in touch with iTunes they cannot help they say get in touch with the developers they can't help so I'm well and truly stuck.
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Starts free but then charges
I purchased the 12 month subscription for the print version which is advertised as receiving the digital version for free.
The print version is probably the best weekly TV listing magazine there is and the digital version was just as good if not better.
However, after 2 months I found that I was unable to download new issues unless I paid an additional £1.99 per issue.
I phoned customer services to be told that my 2 month trial had ended. There was no notification of any trial although in the small print it states that "the digital version may be withdrawn at any time".
So be aware that you take out a subscription expecting to receive the digital version, you will soon find that you have to pay for access.
The print version is probably the best weekly TV listing magazine there is and the digital version was just as good if not better.
However, after 2 months I found that I was unable to download new issues unless I paid an additional £1.99 per issue.
I phoned customer services to be told that my 2 month trial had ended. There was no notification of any trial although in the small print it states that "the digital version may be withdrawn at any time".
So be aware that you take out a subscription expecting to receive the digital version, you will soon find that you have to pay for access.
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Why will it not load next week's edition?
This magazine is one of the best in the U.K and I buy it every week.
While I am out of the country in the winter I like to buy the iPad version on a weekly basis.
There is a problem with this for as soon as you try to get the following week's magazine it takes you back to the one you already have.
since I wrote this review it has become a lot easier to load the next weeks magazine.
The only thing we need now is to be able to order this app only on a 3, 6 and 12 monthly basis instead of weekly.
While I am out of the country in the winter I like to buy the iPad version on a weekly basis.
There is a problem with this for as soon as you try to get the following week's magazine it takes you back to the one you already have.
since I wrote this review it has become a lot easier to load the next weeks magazine.
The only thing we need now is to be able to order this app only on a 3, 6 and 12 monthly basis instead of weekly.
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