Teladoc Health Provider Access

July 30, 2024

Patch Fixes: 1. NIHSS images: Resolved an issue where NIHSS images were not displaying correctly in all types of sessions. 2. Video choppiness & Blurriness: Improved video call quality for hosts by addressing issues causing choppiness and blurriness. ------------- Previous major updates: Unified Provider Experience Enhancements 1. Push notifications: Providers can now receive push notifications when the Solo Provider Experience is enabled. Tapping the notification will launch the app and direct you to the relevant screen after logging in. 2. Enterprise login: Clients with Enterprise login can now enable the new Solo Provider Experience for the iOS app. New Video Call Experience Enhancements 1. Device control panel: Providers can now connect Teladoc telehealth devices with the new video call experience. Providers can remotely control camera tilt, pan, and zoom, similar to the previous experience. Providers can now remotely control the device’s speaker volume and picture-in-picture (PIP) mode. Providers can now view the device’s battery level remotely. 2. Privacy mode: Providers can connect to devices in privacy mode within the new video call experience. 3. Invite panel: Providers can invite other providers, guests (such as a patient’s family member), and interpreters (if the client has enabled interpreter services) to a call. 4. Patient sessions: Providers can still view the patient information panel in the new video call experience. Please note: Please reach out to the Teladoc support team to enable the new Solo Experience or the new video call experience. They will be happy to assist you based on your specific use case and needs.

July 9, 2024

Unified Provider Experience Enhancements 1. Push notifications: Providers can now receive push notifications when the Unified Provider Experience is enabled. Tapping the notification will launch the app and direct you to the relevant screen after logging in. 2. Enterprise login: Clients with Enterprise login can now enable the new Unified Provider Experience for the iOS app. New Video Call Experience Enhancements 1. Teladoc telehealth device control panel: Providers can now connect Teladoc telehealth devices to the new video call experience. Providers can remotely control camera tilt, pan, and zoom, similar to the previous experience. Providers can now remotely control the device's speaker volume and picture-in-picture (PIP) mode. Providers can now view the device's battery level remotely. 2. Privacy mode: Providers can connect to devices in privacy mode within the new video call experience. 3. Invite panel: Providers can invite other providers, guests (such as a patient's family member), and interpreters (if the client has enabled interpreter services) to a call. 4. Patient sessions: Providers can still view the patient information panel in the new video call experience. Please note: Please reach out to the Teladoc support team to enable the new Unified Provider / Solo Experience or the new video call experience. They will be happy to assist you based on your specific use case and needs.

July 11, 2023

Enable Solo experience on iOS Provider Access App. Users can connect to an appointment with a patient or connect with carelocation through this one app. Users can switch between different practices from the left panel after they login. Please reach out to Tealdoc Health admin to enable this new experience. Started supporting visitnow.org domain. Please reach out to Teladoc Health admin if you see the login page multiple times. Support Operating System iOS 14 and above. Stop supporting the Operating system iOS 13.

January 25, 2023

Invite a guest by email: Practitioners who log in as a Host can invite a guest by email to join a session on a device from any device. Practitioners can type in the email address or copy it from their contacts. The app will show an error message if the email address is not in right format. Practitioners will have to confirm one more time before sending the invite. The practitioner will receive a notification when the request is sent successfully. Users in the session will receive a notification when the guest user joins the call. Users in the session will receive a notification when the guest user leaves the call. Invite a guest to join by video: Practitioners who log in as a Host can invite a guest by SMS or email to join a session on a device by video. Practitioners can type in the US-based number or email address. Practitioners will have to confirm one more time before sending the invite. Guest will receive a phone number to join by audio or a link to join by video. For guest who decides to join by video, they will be directed to a web page to enter their name. Guest will then be taken to the 'Pre-call test' page where the web page will ask permission for their camera and microphone. Once the web page finishes the test, the guest user can proceed to the session by pressing on 'Enter visit'. Guest users can now see the device and provider's video in the call. Guest can leave the session by pressing on 'Leave Call'. Invite an interpreter to join by video: Practitioner who logs in as a Host can invite an Interpreter to join a session by audio or video. A contract with one of two interpretive services is required. Practitioners can switch to the Interpreter tab to see the list of available languages. Practitioners can search or scroll through the list. Practitioner will have to choose an audio or video interpreter if available for the selected language. Practitioners will have to confirm the language one more time before sending the invite. The practitioner will receive a notification when the request is sent successfully. Users in the session will receive a notification when the interpreter joins the call. Users will see a globe icon on the thumbnail so it is easy to identify the Interpreter user who has connected the call. Users in the session will receive a notification when the Interpreter leaves the call.

November 28, 2022

Addressing audio issues on newer iPhones

November 3, 2022

Introduced a new setting to address audio issues on newer iPhones

October 19, 2022

Invite a guest to join from their phone: Practitioners who log in as a Host can invite a guest by SMS to join a session on a device from their phone (PSTN-Audio only). The practitioner needs to be enabled by our admin team. Invite an interpreter to join: A practitioner who logs in as a Host can invite an Interpreter to join a session on a device (PSTN-Audio only). A contract with one of two interpretive services is required. Support long Robot names: Practitioners can now click on three dots to see the full name of the robot in the context menu.

September 6, 2022

Fix a crash that happens when backgrounding the application during a video session.

June 21, 2022

Screenshare update: Guest users joining a session from iOS PAS, can view the shared screen from the host in the main view. Patient's video that used to be shown on the main view is moved to the list of other thumbnails Guest users joining a session from iOS PAS, can use gestures on the shared screen from the host shown in the main view. Users will be able to pinch in-out and pan by swiping. Double-tap will take the user to the default view of the shared screen. Bug fixes

March 14, 2022

Apple Default Interface: Users are now presented with an Apple default interface when they receive a phone call while in a session (i.e. virtual encounter) using this app. When the user selects 'Hold & Accept', they are taken to the Apple default interfacewhere they can manage two different calls at the same time. Through this interface, users can swap between the two calls. Users can mute or unmute their microphone through this interface when they are in an active session with the iOS PAS. Users will be directed within the App when they click on the Provider Access icon on this interface. When the user has put the iOS PAS session on hold while attending another phone call and then opens the iOS PAS App, they will be presented with an On-hold message. The user won't be able to resume the session in the iOS PAS until they end the other ongoing phone call through the Apple interface. Demo Training: When a Provider connects to a Connected Device in the Experience Center for a Demo or Training, their microphone will be automatically muted.