Rework
The app’s capability to do mobile deposit is a big issue. The picture it takes has nothing wrong with it but it still doesn’t recognize it; this has happened multiple times and yet one picture of the check (that look like all the others) qualifies as readable by the app. Please fix this. There is nothing wrong with my checks and it has worked before but now it is having problems and it’s a major issue to me.
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Response from developer
Thank you for your feedback. We apologize for the issues you are having with mobile deposit. On future mobile deposits, try drawing small black dots in each corner of the check to assist the software in finding the edges. If you still encounter issues, please email us at info@myeecu.org with the following information so we can troubleshoot further. • Device Make/Model Number • Operating System • Carrier • App Version • Date/Time issue was last replicated • Screenshot showing the issue in the app • Screenshot showing a picture of the check along with the background surface
No issues here
I’ve been with EECU over 25 years and have never had an issue with them. I’ve had issues with other banks. Citibank for example, conned my mother into a home equity line of credit that she didn’t need because they had been stealing money out of her checking account and she was overdrawn to the tune of $4500. This was such a big ordeal, the US department of justice actually took my case. I’ve also had some issues with other banks making errors. I have never been unhappy with EECU.
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Go Back To Previous App Version
I opened up the app, because I got paid, and when I opened up the app everything was different. Before the update, I used to open up the app, and it would show my Checkings, Savings, and Auto Loan Accounts. Now I open it and that’s not there anymore. Now it shows when I first open the app is . . . Transfer Money page. I explore the app to see where I can find my accounts, and it can’t be found. I can go on, but all I can say right now, is I do not like it at all. It may have some new features, but I can’t enjoy new features without seeing my accounts. Sure I can go to the website, but I thought the point of an App is to get my bank information quicker. For now it’s the website, and not the app. Until it goes back to the previous version or they fix it.
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Fast & Reliant
I use this app just about every day and I have yet to have any problems with it. I’m not always able to call or go in to the bank in person but I don’t need to with this app because it does everything that going to the bank in person other than pulling out cash
Excellent customer service!
Excellent customer service at the bank, and the banking on line service is great! I am very happy and satisfied with their customer service all the way! You guys are the best! Thanks! For everything that you guy’s do for us during this hard times, thanks for your help and your time.
Well
I have banked here a long time. I've loved the app until recently. The app works great but the interface change is horrible. It used to separate by day and the font was nice and gentle. Now it looks like a mess. Definitely will be deleting and figuring something else out.
Good, but could be better
The app is simple enough to navigate without any issues. However, I really hope more features will be added soon; for example, it would be nice to have a money management portion in the app just like on the EECU website. With this it would allow customers more freedom and faster access to their budgets and so on.
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So far it good
I’m new to EECU. I was a long time customer of Chase but due to the fees I had to look elsewhere so I moved over to Rabobank and boy was that the biggest mistake of my-life, I ended up getting screwed over long story short I ended up having to pay the bank $1,680 for fraudulent check sent to me. I have come to find out that Rabobank has little to no security measures and will cash anything that looks like a real check. Now that I’m here at EECU I have a peace mind.
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Review
I love this app, I’m able to manage my money, and also check how much I have in my saving and my checking. Now I’m able to cut on how much I use and one thing I like about it is it also tells you what you use and shows you how much it took out. I recommend this app for those who have eecu account
Even better with iPhone X update
I have always used this app. It’s very easy to use. I just purchased an iPhone X and noticed it didn’t fill in the entire screen. I filled out a survey that EECU emailed me and in that survey I complained about how ugly the app looks on the iPhone X. To my surprise I updated my app and BOOM!! app is wayyyy better looking and takes advantage of the full iPhone X screen. Love it. Now it does look all ghetto and cheap. Thanks EECU for actually doing something about it.
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