Best credit union
This is by far the best credit union I have used. I have been with them for almost 10 years now and never had an issue. They always take care of you, handle you with fairness and customer service is always amazing. The Mansfield location walk in is my favorite location but all locations have been good to me. I will probably never leave EECU! Thank you EECU for all the care and service!!!!!!
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Terrible customer service
I have submitted many texts where they tell me I’m in the que and someone will respond but no one ever has. I have sent countless emails and no one has ever responded. You be can only assume this company is run entirely by computers. I finally refinanced with another company to get away from EECU. Received a letter stating my loan was satisfied with EECU and we were done and the next day I received another letter stating if I didn’t submit my car insurance info they were going to start charging me $140 p/m. I have submitted my insurance several times but they still want to charge me on a loan I don’t have with them. Since my refinance additional money they were paid is now in a savings account that I have no idea how to retrieve.
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Improve app
Great Credit Union but app has been updated with worse features. The bill pay section needs to have a calendar for selecting bill pay dates. The Month, Date scroll you use now requires me to go somewhere else for a calendar to confirm what day of the week the payment will be sent.