Best credit union
This is by far the best credit union I have used. I have been with them for almost 10 years now and never had an issue. They always take care of you, handle you with fairness and customer service is always amazing. The Mansfield location walk in is my favorite location but all locations have been good to me. I will probably never leave EECU! Thank you EECU for all the care and service!!!!!!
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Terrible customer service
I have submitted many texts where they tell me I’m in the que and someone will respond but no one ever has. I have sent countless emails and no one has ever responded. You be can only assume this company is run entirely by computers. I finally refinanced with another company to get away from EECU. Received a letter stating my loan was satisfied with EECU and we were done and the next day I received another letter stating if I didn’t submit my car insurance info they were going to start charging me $140 p/m. I have submitted my insurance several times but they still want to charge me on a loan I don’t have with them. Since my refinance additional money they were paid is now in a savings account that I have no idea how to retrieve.
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Improve app
Great Credit Union but app has been updated with worse features. The bill pay section needs to have a calendar for selecting bill pay dates. The Month, Date scroll you use now requires me to go somewhere else for a calendar to confirm what day of the week the payment will be sent.
Broken mobile deposit
The latest update of the app has broken mobile deposit. I’ve tried on 2 different phones and the camera for mobile deposit will not work and the caption says to rotate my phone. Fix your app!
What is going on w the check deposit??!
There used to be nothing wrong with this app. It was very functional and gave me what I needed out of the bank app. Now all of a sudden it keeps telling me to rotate my camera when I’m trying to take a picture of my check, and I’ll rotate it in every way possible but it won’t auto click or something like it used to? This is ridiculous. This needs to be fixed immediately. I don’t live close to a location, so it’s not easy for me to deposit my check in person. I relied on this.
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Unable to take pic for direct deposit
I’m unable to take pic for direct deposit, and there’s no way to back out of the camera when that fails and no instructions for troubleshooting the problem. The camera is fine. I’ve allowed the app access from my phone controls, and still the image is blurred out and the camera isn’t allowed to take the pic. Total fail. Very frustrating experience after many successful deposits via this method.
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Mobile deposit doesn't work
The whole point of having the app, for me, is the mobile deposit feature. Which doesn't work anymore. The camera won't focus and just gets stuck saying "rotate your phone" no matter what I try.
Can’t deposit checks
What in the world? Cannot deposit checks because the app will no longer take a picture—it’s completely blurry!
Check deposit no longer working
Please fix your app so I can deposit a check!! It stopped working with the last major IOS update MORE THAN A MONTH AGO and it still doesn’t work. The camera is blurred and will not rotate and this is NOT a user error. Multiple people in my house have tried it with their phones and we all have the same problem.
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EECU Bank App
What can I say it works as should , covers all my needs , loads up fast and runs smooth.
It’s a must have … use as needed.
It’s a must have … use as needed.
