New banking app
I definitely wished that they had left the prior banking app in place…the new banking app stinks. It has no way for you to see your pending transactions anymore, as well as not being to make notes when transferring money from one acct to another. The other app had more info when using it and you were able to do more transactions without having to go to the bank to handle you account. Am seriously thinking of changing banking institutions due to the changes of the app this time. The old adages “if it ain’t broke, don’t fix it” comes to mind at this point. And the new app is “broke”
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Go somewhere else
This bank does not care. They will do what they want when they want how they want. And you are just expected to swallow it. If you make purchases Monday through Friday, you’re fine, but if you make any purchases on the weekend you have to go through and physically subtract the amount that you spend from your amount available because the amount shown to you is not correct. I am a blue-collar worker. I get paid every two weeks and I am always in a negative balance because of this problem. When I’ve called Customer Service they give me a cookie cutter answer and they cannot help you. I was supposed to get refunded over $250 from this happening and they found an issue with it and I still have yet to see any of this money. A manager was supposed to reach out to me to fix this problem and I was never contacted. Honestly just take your business elsewhere.
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Terrible
This app keeps taking away key features that were included years ago. Transferring money from checking to savings cannot be done AT ALL through the app anymore and must be done through the website. Other downsides include no type of zelle support anymore, bank can make all your money inaccessible after 9pm AT RANDOM with no warning whatsoever. Bank servers will randomly crash so money is completely inaccessible.
App Updates arrive at a snails pace and add nothing noteworthy besides terrible User interface “enhancements”.
Bad bank and bad app wouldn’t recommend either. use the website if you really need to and don’t even bother installing this one.
App Updates arrive at a snails pace and add nothing noteworthy besides terrible User interface “enhancements”.
Bad bank and bad app wouldn’t recommend either. use the website if you really need to and don’t even bother installing this one.
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