Always working
I have had this account and app for about 12 years. Though the banking part of it could use some help, the App has ALWAYS been reliable, fast and accurate. Like any app there are times here and there where it’s a little slow or may lag, but that may be my phone carrier or the signal strength wherever I am vs being the apps fault. All in all the SMI one app is a great app, easy and reliable. Thanks to the people that work hard behind the scenes to make sure we as the consumers have a seamless and pleasant experience every time we open the app.
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Great App!
If you use the SMIOne card, you should definitely get this app. It has every feature you would need with any kind of credit card or debit card app. I really like that I am able to dispute charges immediately over the app and see a refund within hours of doing the dispute. You are able to lock your card if there’s a problem, order a new card if there’s an issue, check your history, everything.
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App is good, customer service not so much
The app runs great and is great for watching your transactions. But if you happen to have card information stolen trying to get a replacement card is not as user friendly as it could be. The only information given online is a phone number to call. As a person that is hard of hearing that is less than ideal. Even after trying to get additional information through email is frustrating as you can ask a direct question and the responding email will not answer the question.
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