Leave a Review Trail
Very shoddy behaviour
I subscribed to Trail magazine and now that my subscription expired I no longer have access to the issues that were mine as part of the subscription. If I had known at the outset that the issues were only on loan to me, I would not have paid for a subscription at allTrichair
Developer Response
Thank you for taking the time to leave your review. We are sorry that you have had a negative experience with our app. We invite you to get in touch with us so that we can discuss this matter further and ensure that your expectations are met. Please feel free to contact us at appsupport_uk@bauermedia.com We look forward to hearing from you!Don’t get everything you pay for!
I got the digital subscription. I can not access any of the bonus magazines.
I messaged Trail Magazine but had no response.
You are better of buying the paper copy and get all the freebie’s.v24herb
Developer Response
Thank you for taking the time to leave your review. We are sorry that you have had a negative experience with our app and our customer service. We invite you to get in touch with us again so that we can discuss this matter further and ensure that your expectations are met. Please feel free to contact us at appsupport_uk@bauermedia.com We look forward to hearing from you!Sub par App
The download of issues is rarely consistent and even when it works it is very slow. There is also no way to export the issues to PDF.
Don’t think I shall be renewing my subscription.IDevman
Developer Response
Thank you for taking the time to give us your feedback. We take our customer's feedback very seriously and we are sorry that we have not met your expectations. We have discussed the problem you mentioned with our developers and are working on a solution. In this way, we want to ensure that our high standards are always maintained in the future.I love this Magazine…
I absolutely do not like the digital view or the Home view.
BUT…
Go to Archive and you can select the Magazine view. Phew!!! It is like having the printed version on your iPad. I just love the layout and style of the printed copy.Wye Photography
Developer Response
Hey Wye, thank you for taking the time to leave your feedback. I am sorry that you dont like the new updated version of our app. We'd be happy to answer any questions you have about the app at, appsupport_uk@bauermedia.com. Kind regardsUnable to register or log in
I downloaded this app to receive a free magazine as an apology for late arrivals if my magazine. It doesn’t recognise my online account details or let me register. I’ve sent screenshots of the issue as requested but all I’ve got is told to reinstall and try again. Same problem and told to try again. Not worth the hassle just for a free online magazineShow lessA real Smiths fan
Developer Response
Hi, we are sorry to be late in catching your message here, but would still be very happy to help you access the free magazine. Please contact us at appsupport_uk@bauermedia.com or send us a message out of the feedback of the app. We can help work out access for you so that you can start reading soon. Hope to hear from you. Kind regardsPoor Experience and just a PDF viewer
It’s a poor app generally but overlooking the dated and average at best looking user interface and front end, the worst part of this app is that is not actually a digital magazine reader at all. It literally just open the PDF of the print version of the magazine? It’s utterly terrible to read on a phone/tablet.
To read it you need to scroll around and zoom right in as the text is both tiny and fixed. It’s woeful, not a mobile or digital optimised experience at all. Quite literally the PDF print file on a two page spread. I wouldn’t touch the digital subscription unless this is app is completely redesigned and the magazine is an actual digital product made for and useable on digital devices and not just a token effort print file exported PDF.Show lessFish036
Brilliant
So excellent appeasy to use and beats having to walk to the newsagentShute€
Developer Response
Hi, thank you so much for your great feedback! We are happy to hear you are enjoying reading the magazine using the comfort of the app! If you should ever have any questions or further feedback, please do not hesitate to keep in contact with us at appsupport_uk@bauermedia.com. Happy reading!Is this an app or just a pdf viewer?
Basically a scanned version of the magazine, hardly pushing the boundaries here. Ads popping up despite the fact you’ve paid for the magazine.
Downloaded it based on a quick scan of the app rating but positive reviews are because people like the magazine content rather than rating the app itself. Save the bother, stick to the paper copy.Show lessSimon D Grump
Developer Response
Hi Simon D Grump, Thank you for taking the time to leave your feedback. We are sorry to hear you are not pleased with the digital version. If you would like to leave any further suggestions or feedback, please do not hesitate to contact us at appsupport_uk@bauermedia.com. Kind regardsApp doesn’t talk to your subscription
The app itself is great and easy to use. However be aware it doesn’t talk to your magazine subscription. So Bauer media took £31 direct debit from my account for my annual digital subscription on 22nd June. At 9th August they had still not updated my details in the app to show I’d paid, so I could not read the magazines I had paid for. They did sort it out but lots of hassle I didn’t need. What’s the point in selling a digital subscription that requires an app if the app doesn’t know you’ve paid for it. Really poor service.Show lessThe_kermit_28
Developer Response
Thanks so much for leaving your experience here. We are sorry for the hassle you went through and hope all has been ok since. If you run into any further problems, which we hope you won't, or just have feedback, please contact us at appsupport_UK@bauermedia.comGreat app great magazine
I am a regular subscriber to Trail magazine and I look forward to receiving it each month.
The app is great too. Thank youDanielgreen.nw2
Developer Response
It makes us happy to hear you are enjoying the magazine from month to month! We greatly appreciate your feedback! If you should ever have any questions about the app, please feel free to contact us at: appsupport_uk@bauermedia.com
