Alien DVR Client HD User Reviews

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No connection

Downloaded the app and it worked fine for 2 days, now it’s saying that I have no connection, we have the app on two iPads and an iPhone and all of the apps have stopped working.

Alanalex

4 years ago

No fast playback

Not much use if you want to fast forward through footage and the fastest speed is real-time. Back to the old version I suppose.

deckr8

5 years ago

Poor

Bad UI and poor UX. App does not connect using iPad 2 with iOS 9 and on my iPhone 6 with iOS 11 I keep getting memory error and the app zaps battery so has to be removed from background and then it takes too long to launch when I need to view camera.

Phullfamilyipad

7 years ago

Response from developer

Dear Customer My apologies for the issues which you are experiencing with the Apps at the moment. Regarding the iPad App we are not aware of any issues with incompatibility with iOS 9, I would recommend checking your settings for the device in your App. We are also not aware of any specific issues with the iPhone App, please note if you are trying to view up to 16 channels at one given time this will taxing on your RAM, if you leave the images running in the background this will use up battery life. Please note launching images on the App is probably an issue with bandwidth from your mobile device to the DVR which you are viewing as internet bandwidth speeds will need to be accounted for. I hope this helps. Kind Regards Robert AlienDVR Support Team

App now not working after update iPad Pro

iPad Pro done app update and now not working on login please send a fix as very inconvenient as fit this system for many customers
Thanks please update with a fix

Hi Thanks for sorting out the updated software app now works great as before excellent service 5 star

tracegeek

7 years ago

Still not working

Laughable to say the least. 2 weeks on a still no fix.
Surely the company qualifies for the Mickey Mouse award.

babbryan

7 years ago

Response from developer

Dear Babbryan Thank you for your feedback regarding the AlienDVR Client. We have previously uploaded a new version of the app which should now be available to download and install, this should rectify any issues which you have with the App. Thank you for your patience, Kind Regards Robert AlienDVR Support Team

What about an Apple?

Any chance of getting software so that Alien will work with an Apple Mac Pro Computer?
How long is it going to take to iron out problems with I Pads?
Just installed your system ..but can’t view 😩😩😩

HilCaY

7 years ago

Response from developer

Dear Customer My apologies for the wait regarding the fix for the App update, we have recently uploaded a new version of the app which should now be available to download and install, this should rectify any issues which you have with the App. Thank you for your patience, Kind Regards Robert AlienDVR Support Team

Shocking

Need to fix ASAP I need to view my property when working overseas will you fit the bill for a house burglary mmm

Davy F

7 years ago

Response from developer

What support

I have emailed support a few times and never had a reply. I think that just sending a email to fix this problem will not resolve the issue it need a app fix and not a problem that be fixed by the end user. You will be waiting a while for it to get sorted use the non HD one it works ok still until this one get fixed.

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Prendy66

7 years ago

Response from developer

Shocking update

Since the latest update this app don't work on any iPad! Very disappointing! Fix the problem ASAP and notify us please! I genuinely can't believe they messed up such an important detail. If my house gets robbed, I will be sending you the bill!

csozkan