Alien DVR Client HD User Reviews

Top reviews

App now not working with iPad Pro

Installed this update and now I can’t use my iPad Pro to access my cctv. Keeps saying password not recognised. Get this bug sorted please or a facility to uninstall this useless update. Disgraceful

Response from developer

Dear Customer My apologies for the wait regarding the fix for the App update, we have recently uploaded a new version of the app which should now be available to download and install, this should rectify any issues which you have with the App. Thank you for your patience, Kind Regards Robert AlienDVR Support Team

Login Fail

Now can’t login on iPad after update, please fix ASAP

Response from developer

Dear Customer My apologies for the wait regarding the fix for the App update, we have recently uploaded a new version of the app which should now be available to download and install, this should rectify any issues which you have with the App. Thank you for your patience, Kind Regards Robert AlienDVR Support Team

Not working since this upgrade

None of my iPads work since this update was installed! Did anyone test it first? Please get this fixed ASAP

Response from developer

Dear Customer My apologies for the wait regarding the fix for the App update, we have recently uploaded a new version of the app which should now be available to download and install, this should rectify any issues which you have with the App. Thank you for your patience, Kind Regards Robert AlienDVR Support Team

App no longer works on iPad

Still works on iPhone.
Now gives username\password error on iPad version.

Not exactly the best update

Response from developer

Dear Customer My apologies for the wait regarding the fix for the App update, we have recently uploaded a new version of the app which should now be available to download and install, this should rectify any issues which you have with the App. Thank you for your patience, Kind Regards Robert AlienDVR Support Team

Update fails

Latest update fails on login/ password...please fix ASAP.
Complaints from 3 customers with same problem.

Please fix bug.

Regards
Matthew Preston
CCTV systems Ltd.
Birmingham.

Response from developer

Dear Customer My apologies for the wait regarding the fix for the App update, we have recently uploaded a new version of the app which should now be available to download and install, this should rectify any issues which you have with the App. Thank you for your patience, Kind Regards Robert AlienDVR Support Team

Login

Latest update does not allow you to authenticate. Please fix this ASAP...

Response from developer

Dear Customer My apologies for the wait regarding the fix for the App update, we have recently uploaded a new version of the app which should now be available to download and install, this should rectify any issues which you have with the App. Thank you for your patience, Kind Regards Robert AlienDVR Support Team

Ditto fails on iPad 3

Fails on user/password and is now unusable!
Please fix urgently!

Response from developer

Dear Customer My apologies for the wait regarding the fix for the App update, we have recently uploaded a new version of the app which should now be available to download and install, this should rectify any issues which you have with the App. Thank you for your patience, Kind Regards Robert AlienDVR Support Team

iPad 3

Update Does not work on iPad 3
Fails on user/password authentication
Please fix

Response from developer

Dear Customer My apologies for the wait regarding the fix for the App update, we have recently uploaded a new version of the app which should now be available to download and install, this should rectify any issues which you have with the App. Thank you for your patience, Kind Regards Robert AlienDVR Support Team

Good app

Works well allowing remote access to all cameras and PTZ control of them. Would be good to have an option to access the camera menu over PTZ.

Those of you with problems

I have experienced a number of issues with the app in particular access via 3G, I would recommend that you access the alien web site and use the chat facility to sort your issues.
If they are not on line they will e mail you back.
I have been very well supported by a very patient technician.
So stop moaning and speak to the right people who have the skills and knowledge πŸ˜ƒ
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