Update are way too frequent
Every single time I try to open the app, it requires an update. This is especially frustrating when traveling and realizing you cannot open the app to check on basic things like your balance.
App Keeps Crashing
Not sure what is going on. App works good straight after downloading. Than a message pops up saying “ Hi (your name) Welcome to EE
Let's get your device set up to work with our app.
To do this we'll need your permission to access some features on your device. You press next, and a spinning wheel appears and it has been on for 1 hour, and you have no access to broadband or mobile accounts. Only way to view it is to delete and reinstall the app, and soon that dreaded message appears again. Also the apps seems to forget that you have already linked your broadband router to the app previously, so you have to set that up again. These issues have only recently started after changing my broadband from BT to EE, previously the app worked perfectly to view my mobile accounts. And you cannot do everything on the web account for your broadband, you really need the app to work. Please help, the EE guides keep saying they pass the message on to relevant department. Not happy at all, had no issues with BT app for many years to manage my household internet.
Let's get your device set up to work with our app.
To do this we'll need your permission to access some features on your device. You press next, and a spinning wheel appears and it has been on for 1 hour, and you have no access to broadband or mobile accounts. Only way to view it is to delete and reinstall the app, and soon that dreaded message appears again. Also the apps seems to forget that you have already linked your broadband router to the app previously, so you have to set that up again. These issues have only recently started after changing my broadband from BT to EE, previously the app worked perfectly to view my mobile accounts. And you cannot do everything on the web account for your broadband, you really need the app to work. Please help, the EE guides keep saying they pass the message on to relevant department. Not happy at all, had no issues with BT app for many years to manage my household internet.
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Response from developer
Thank you for the feedback as it really helps us to improve. We can get this checked out. I would recommend giving our team a call here https://ee.co.uk/help/contact-ee, and we can look into this.
WiFi Controls no longer work
Awful App. Moved from BT to EE in Nov. No app access to our broadband plan or WiFi Controls until Feb. No billing for months despite us calling to let EE know - then whacked with £190 bill. All worked great until an App update in June. EE customer service unable to help. No access to Hub Manager to control it from there either. Kids devices stuck with WiFi controls on. Have no way of taking them off or adjusting them. EE engineer tried our current hub, a new hub of the same version, and the latest EE hub - none of them would pair to the App in order for us to be able to control the WiFi. Have reset hub, uninstalled and reinstalled the app. Literally nothing resolves this problem. EE customer services tell us WiFi controls aren’t included in our package when our EE account accessed on laptop clearly states it does. We expect like-for-like BT WiFi controls as promised by EE and are massively let down by the whole experience. How can you resolve this please!!??!
- Updated 26 Sept in response to EE’s reply: We have raised it. Many times. We have been told it can’t be fixed and that you will let us leave our contract early and go elsewhere. Ridiculous! If the App worked we would stay
- Updated 26 Sept in response to EE’s reply: We have raised it. Many times. We have been told it can’t be fixed and that you will let us leave our contract early and go elsewhere. Ridiculous! If the App worked we would stay
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Response from developer
We do understand wanting the same features you had previously especially if you are using these daily. I would recommend speaking with our team so we can raise this correctly, and further if needed and check out any options on this.