This is genuinely the worst app I’ve ever encountered
I like giffgaff, until it comes to the app and the website, also known as logging in to change details and buy credit/data etc. I have used giffgaff on and off since I was 13, now 21, and every single time over the years that I have tried to log in, there has been an issue. I can’t ever just log in and simple as that, there’s always a problem on giffgaff’s end, consistently, preventing me from logging in. Sometimes, it’s urgent, and I need to top up on credit urgently in order to call someone etc, but giffgaff won’t let me log in. It ruins everything about the service - because what’s the point in having a good service if you can’t access your account to buy the good service??
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Response from developer
We're very sorry for the delay in getting back to you and we're sad to hear that you've been having issues with the app and logging in for a while now. If you're still able to log into your giffgaff account via a web browser please can you make sure that your phone software is up to date as this may help. If you need further help with this you can contact our agents through your account here, https://www.giffgaff.com/support/ask or contact us via our social media channels – giffgaff Jade
