Leave a Review giffgaff
This is genuinely the worst app I’ve ever encountered
I like giffgaff, until it comes to the app and the website, also known as logging in to change details and buy credit/data etc. I have used giffgaff on and off since I was 13, now 21, and every single time over the years that I have tried to log in, there has been an issue. I can’t ever just log in and simple as that, there’s always a problem on giffgaff’s end, consistently, preventing me from logging in. Sometimes, it’s urgent, and I need to top up on credit urgently in order to call someone etc, but giffgaff won’t let me log in. It ruins everything about the service - because what’s the point in having a good service if you can’t access your account to buy the good service??Show lessfuming_customer
Developer Response
We're very sorry for the delay in getting back to you and we're sad to hear that you've been having issues with the app and logging in for a while now. If you're still able to log into your giffgaff account via a web browser please can you make sure that your phone software is up to date as this may help. If you need further help with this you can contact our agents through your account here, https://www.giffgaff.com/support/ask or contact us via our social media channels – giffgaff JadeBad review
The account password is correct, and the new password has been reset, but the login fails and the password is incorrect.我骑大洋马
Developer Response
Hi. We're very sorry for the delay in getting back to you. If you are still having trouble logging into your account we would recommend reaching out to our agents directly via a web browser here, https://support2.giffgaff.com/app/logging_in/ so they can help you out with this - giffgaff JadeApp does not work
THE APP DON’T WORK ! READ THE RECENT REVIEWS !! THE “PRIORS OF THE ORI” OF GIFFGAFF ARE IN DENIAL THAT THE APP IS BROKE! Dear GiffGaff App Ompaloopa people, Please 1. Accept there is a genuine problem (ie get a grip). 2. Please fix it. 3. It was the best Mobile Phone Provider app - an App TO BE PROUD OF ! - PLEASE Fix it and let it be again ! I am off now. I am trusting you to sort this 👍🏼
UPDATE 16 June 2024: App still not fixed.
Received response from "giffgaff Ann" apologising delay in getting back to me and acknowledging the App is bust. (Thank you GiffGaff Ann). It asks me to contact GiffGaff directly through the App. I had already attempted this in April / May 2024. It was just the "GiffGaff Community" who told me nothing was wrong. 2 or 3 tried to be genuinely helpful but one (I felt) was aggressive and rude and I had to ask him to leave the conversation because I genuinely felt he was aggressive and completely unhelpful. Someone from GiffGaff then got in touch and told me that they did not think he was being aggressive 🤷🏽♂️. I am not going back in there - total waste of time and I got better things to do than be treated like that by total strangers. I am trying out other networks - I am honestly hoping things improve with GiffGaff.Show lessRenegade Master
Developer Response
Hello there, We're very sorry for the delay is getting back to you. We totally understand your frustration if the app is not working. Please can you contact us directly through your account here, https://www.giffgaff.com/support/ask then select other then membername then giffgaff App then continue from there. Then we can look into this further for you. - giffgaff Ann