Autofill password harder to do
Sorry 1* as you’ve made something that was easy, much harder. I know some people will find this a none issue but there are people that will find this Change challenging. Having just gone on the app I noticed I couldn’t easily autofill my details on my iPhone as I could previously, it was ok a few days ago. it used to pop up above the keyboard, press it and would log in. but now asks to press autofill, then add passcode it goes into all passwords then you have to press on email then you have to do the same again for the password, it’s now a long process for something that took a second, it took me a while to figure out as no app/website I’ve used has had this system, hence never used it. why has this changed, why do you make it harder for people. My mum has just tried this and struggled to do it, so of course I’ll be either having to take her card to top up for her or I’ll have to go up to hers and having to log her into the app! Please will you think about all the people that are not up on all the technology and that get used to doing things a certain way. My mum has only recently got used to the app having used it for a for a while and was doing ok with it. Not everyone has help to do things and not everyone is able to easily go to a shop to top up. Not to mention you’ve made a simple job so much harder to do. Stop changing things
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Response from developer
Hey there we'd love to try and fix this for you and this is not a generic response. Have you tried logging online if the app is still causing you issues, using google chrome only. We'd love to try and investigate the constant issues that you're having so please respond via our social media platform. Cheers, Dave
Simply doesn’t work.
Can’t get past the login page.
Utterly useless.
Utterly useless.
Rubbish
Wish zero stars was an option 4 times minimum to log in and if you are very lucky it works Very rarely ever on a weekend No payment option on main website as this was removed to allow account migration to the app (according to the out of country call centre) Never wanted a smart meter but was forced by omission to have one fitted after a power cut took out original meter, discovered that original could have been replaced (at a cost of course) display unit failed after 1 month took 6 months to replace it, but even then it was by making a new appointment for an installation of smart meters as a ‘repair’ appointment kept being rearranged by British Gas Extremely awkward finding Payzones to make card payments but then only ever used a card twice and now the cards for both gas and electricity do not work in the Payxone machines, notice a pattern? Avoid at all costs I will be moving at my earliest chance. App takes 3-4 attempts to login, payment system fails This has been added to since the latest mess up, surprisingly this never posts, guarantee if this was a positive review it would, I will just keep adding to this as maybe one day British Gas will mess up with allowing reviews just like their payment system, gas monitoring system, out of country call centre all don’t work properly
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