Basically unusable
App chronically returns experiencing technical issues, especially won’t allow sign in, won’t allow password reset or send reset email. This prohibits access to coupons which are only in app. App also would not allow submitting feedback, even when it solicited such with a pop up
Stop making clients do extra work
If you are having a sale, please don’t make me sit on my phone and clip coupons - my Plum card should be enough.
Love the coupons
This new version of the app is way faster than before plus I love being able to check out with coupons and rewards.
Too slow to clip coupons and load
Simply too slow to clip coupons and open the app or any pages.
Super slow
Why can’t Plum figure out how in the year 2023 to hire a competent developer to make this app actually usable? Very slow getting to coupons, and then fetching coupons while scrolling down the list.
App very slow, coupon selection unreliable
This most recent version of the app is very slow to use. It takes at least 30 seconds to load the coupon feed and then 5-10 seconds per item when you “clip” them. Most other apps load their feeds instantly and selecting items is similarly quick. Also, some coupons that are “clipped” don’t seem to save, reverting to unclipped status next time you open the app. The functionality is good and the app is well laid out. I appreciate the fact that receipts go into the app when I check out. But please work on the performance.
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Where is my reward?
Don’t work well, slow loading and workflow. Confusing and so far already lost two reward coupons.
Loads slowly
Takes a long time to load, which is especially frustrating while shopping.
Doesn’t show award points.
Doesn’t show award points.
Horrible system for coupons
It should be enough to have the app. It’s pretty ridiculous that you have to look at every coupon and clip it in order to get the sale. In an attempt to even things out, I wait until I’m up at the register, in line, clipping every coupon before I’m ready to check out.
Love the grocery store but the whole process is so disrespectful of the customer’s time.
Love the grocery store but the whole process is so disrespectful of the customer’s time.
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Receipts straight to the app
The Plum App is amazing!!!!! The fact that I can pull up my account and see all my receipts makes my life so much easier! The barcode does take a second to load at the register but knowing that I always pull it up ahead of time.
