Lacks Logical Sequences
Whenever I want to send a new message, I can’t figure out how to find the person I want to send a message to hence I have to respond to a prior one.
The Face ID didn’t always work well, because I still had to enter my password. But I’m delighted that now it actually recognizes me and I no longer have to do that, also enter the password (I did not need to enter the login ID).
I would like to delete the other healthcare provider and only keep Northwestern, I have no idea how to do it.
There’s so many more things that I can only outline if I pay attention as I try to perform some task on the app. I might do that, might.
Finding the logout button is also very difficult and when I do find it, I don’t even remember how I got there.
Actually, I find the episode logical that rarely do I remember how I got to where I got and it takes quite a long time and lots of experimenting.
I’ve been using computers since Apple built the Lisa in the mid-80s. I’m not fearful of technology and some apps are brilliantly designed, like the United app, or American Express app, but when it gets to this one, I apologize ahead of time for my rating, this one needs to be configured much better, much more logically.
Thank you for reading. Good luck.
The Face ID didn’t always work well, because I still had to enter my password. But I’m delighted that now it actually recognizes me and I no longer have to do that, also enter the password (I did not need to enter the login ID).
I would like to delete the other healthcare provider and only keep Northwestern, I have no idea how to do it.
There’s so many more things that I can only outline if I pay attention as I try to perform some task on the app. I might do that, might.
Finding the logout button is also very difficult and when I do find it, I don’t even remember how I got there.
Actually, I find the episode logical that rarely do I remember how I got to where I got and it takes quite a long time and lots of experimenting.
I’ve been using computers since Apple built the Lisa in the mid-80s. I’m not fearful of technology and some apps are brilliantly designed, like the United app, or American Express app, but when it gets to this one, I apologize ahead of time for my rating, this one needs to be configured much better, much more logically.
Thank you for reading. Good luck.
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MyNM
This does not seem legit to me. I had trouble logging in and I have been Cancer patient at Lake Forest Hospital since 2020. My doctors are not in my care team. My other people in my family are not in notification. I was always allowed to use my face to login. My after visit summary is hard to get to. I imagine I will just continue to do it the way I did before.
I never would have done this if I was in the middle of printing my test results and my NM stopped me cold. I called a Helpline person and they could not get on the new system through app until I was told to ask a younger person in my house or where I lived. Then said he was covering but really worked downtown. He was clearly frustrated when the new app would not come up then hung up as soon as he did that the new app from, App Store appeared in three places. This is the first time I’ve tried it and I am very apprehensive about the information I have put in.
I never would have done this if I was in the middle of printing my test results and my NM stopped me cold. I called a Helpline person and they could not get on the new system through app until I was told to ask a younger person in my house or where I lived. Then said he was covering but really worked downtown. He was clearly frustrated when the new app would not come up then hung up as soon as he did that the new app from, App Store appeared in three places. This is the first time I’ve tried it and I am very apprehensive about the information I have put in.
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You had ONE job.
I’ve been a patient for over 10 years. I want an app to do ONE thing: view my primary doctor’s available appointments and schedule a visit. Easy, right? Hundreds of other apps do this. Guess what’s the ONE thing you can’t do? SCHEDULE AN APPOINTMENT WITH YOUR PM. You have to call and wait on hold for 20-30 minutes. Their solution? “If you want to leave a number we’ll call you back.” That’s right: phone tag (is it 1995?).
Sure, there’s a button to “Schedule” on your favorited physicians page, but it takes you right back to the generic scheduling page WITHOUT passing any of your chosen provider’s info. This app EXCELS at running you in circles. “Oh, I must have to select my doctor first, right?” No. “Oh, what if I request via chat?” You can’t. And chats EXPIRE so forget about piggybacking onto the chat from a prior visit. “What am I doing wrong?!” Nothing, the app design team wants you in circles until you give up and call anyway, so don’t bother downloading it.
(This is me being polite.)
Sure, there’s a button to “Schedule” on your favorited physicians page, but it takes you right back to the generic scheduling page WITHOUT passing any of your chosen provider’s info. This app EXCELS at running you in circles. “Oh, I must have to select my doctor first, right?” No. “Oh, what if I request via chat?” You can’t. And chats EXPIRE so forget about piggybacking onto the chat from a prior visit. “What am I doing wrong?!” Nothing, the app design team wants you in circles until you give up and call anyway, so don’t bother downloading it.
(This is me being polite.)
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