App was great now not so much!
First of all older regular customer details started randomly vanishing from the app, however if I log in to the website they are still there! So I had to start logging onto the website to send those invoices (annoying but still working). More recently the app has almost completely stopped working almost all shortcuts and features have disappeared costing me a lot of time and therefore money. Not the kind of bugs I would expect to encounter from such a large financial management software company!
Please sort it out quickbooks or I will be moving my business elsewhere!
Response from developer
Hi there. Thanks for letting us know what's going on in your app. We're here to help! Let's start by resetting the app's data (QuickBooks Settings > Refresh Data) and uninstalling/reinstalling the app. If you continue to have issues, please email us some screenshots indicating your missing info on the app vs the website to QBCares@Intuit.com. Thanks. -Caitlyn, The QuickBooks Team
Please fix the receipt cropping - it’s awful
Hence about 95% of the time I’m using this mobile app to capture receipts.
The capturing and cropoing process is probably the worst I’ve used in any app - period.
If I have an existing image of a receipt and capture it, the app often decides that half of it needs to be cropped out by default - the ‘automatic’ cropping is just universally bad at doing this.
When I then try to fix the automatically cropped image, the method used for moving the corner handles is just dire. Why you can’t adopt the standard method of dragging the sides of images I don’t know… and having the handles ‘stick’ when they touch the sides is painful. It’s just an awful way to crop images quickly and easily. Crop / rotate images using the usual tools / methods - don’t reinvent something (badly) that just infuriates users.
Please fix the image cropping. At the very least just default to never auto-cropping initially (provide a button for it if anyone really wants you to screw it up for them) and I’ll use iOS photos app to do the cropping properly.
I don’t usually write reviews - but this has been annoying me for years and it’s totally fixable.
Response from developer
Hi Shadenville. We want to take a closer look into your receipt cropping problems. When you get a chance, please ensure your device and app are fully up to date, log out, restart your device, refresh your data (All > Intuit Account & Settings > Refresh Data > Refresh Now), and then email the results to QBCares@intuit.com along with your Apple ID. That way, we can investigate further and get it sorted. All the best. -Karey, The QuickBooks Team
Have to admit not impressed
Biggest problem for me was the invoice or receipt system. You upload an invoice and then QuickBooks calculates the value, but it always just takes the first figure it finds. So my invoices will always have postage attached to them, but QuickBooks never picks up the postage or the final total. The bigger problem is QuickBooks then adjusts the picture of the invoice to the part that it thinks is most relevant, often cutting out the total amount, meaning I can edit the amount quick books has found because it then looks like I’m fiddling my books.
All in all for me, it’s quicker, easier and more accurate to do it myself.
Response from developer
Hi, addscalamity. We appreciate you giving our app a try and your feedback is noted! If you decide to give QB a second chance, you can always find tips and tricks on our blog (https://intuit.me/2L2zqTv). Wishing you success. -Caitlyn, The QuickBooks Team
Stealing from your customers! Keyboard doesn’t come up STILL!!!
I have updated the app, deleted and reloaded the app, and still when creating an estimate the keyboard won’t come up! This app has become useless to me. When I create estimates from quickbooks online I’m unable to access them on the app sometimes for hours! The two are not communicating well at all. Self employed individuals do not have time for this! I am so disappointed that I’m going to either have to choose and learn another app or go old school with my own spreadsheets and invoices. This is so unacceptable!!!!!
Response from developer
It'd be our pleasure to collect some additional information on this for you. To keep your account information secure, can you send us an email with your Apple username, details about the issues you're experiencing, and the email address associated with your account (qbcares@intuit.com)? Looking forward to your reply. -Jay, The QuickBooks Team.
Glitchy and horrible quality control
Edit:
In response to the developer response… Restarting it or changing my Wi-Fi will not fix the problem with your app. It’s insulting that tech-support would even respond with that. The problem is low quality software. Also, I just spent an hour on the phone with tech-support to fix a problem with how some of our reporting is showing up… because of a glitch in the software. They changed so many things that they had to open a ticket to have someone else go in and reverse the damage that the tech-support rep did. The rep seemed to have very little knowledge or skill in accounting. ask any bookkeeper or accountant, they will tell you how much they hate this software, I’ve asked many.
Response from developer
Hi there. It's hard hearing that you're facing issues in the mobile app. While most issues can be resolved with resetting app data, rebooting the phone, uninstalling/reinstalling the app, and connecting to a different wifi/data network, rest assured that we're determined to assist further if those don't help. Please email qbcares@intuit.com with a copy of this review. All the best. -Myshka, The QuickBooks Team
Had it for 4 years. And it’s terrible! RUN AWAY!!!
Response from developer
Hello, Hannah. Please know that common app issues can be solved with simple troubleshooting such as resetting app data, rebooting the phone, uninstalling/reinstalling the app, and connecting to a different wifi/data network. Should these not work to correct your app issues, don't hesitate to email us at qbcares@intuit.com with a copy of this review or your AppleID for further help. Wishing you success. -Myshka, The QuickBooks Team
Disappointing Updates
As time goes on using this software through the app is getting more and more dysfunctional.
There is not much that is intuitive about this company anymore.
Response from developer
Hi there. Thanks for bringing this up. Our developers are currently working on fixing this search issue that is causing previous filters/searches to not clear. For now, we've found that going into the Search bar and tapping Cancel should bring the lists back in full. Don't hesitate to let us know if that doesn't work for you. Hope this helps. -Myshka, The QuickBooks Team
Gets worse with each new version. Better off with an abacus!
Again, the latest update has completely wrecked the app on my iOS iPhone and iPad. Now, I cannot utilize QB at all unless I utilize the PC in my office. I’m sure they will fix it in 2-weeks, but that’s 2-weeks that I have to try to work around this failure…and this is not the first time (nor second, nor 8th) …anytime a new update or version comes out it’s a nail biter as to how badly it’s screwed up and how many weeks it’ll take before I can use QBO on my iOS devices again. Now, when I start my iPad app, it says there is a newer version and I have no other option but to go to the App Store, where any attempt to update this app crashes the App Store, sending me into a constant loop. I feel like an abacus would be more productive than QBO.
Response from developer
Hi, JRMedved. We appreciate the feedback regarding the app. We assure you that our app developers are always looking out for this type of review to know what users want to see in the app. If you're facing any specific issues and would like to tell us about them, we'd be happy to investigate. You can email us at QBCares@Intuit.com and we'll do what we can to help! Best. -Caitlyn, The QuickBooks Team
The App keeps changing for the worse
Another change that just happened is that you can’t make a copy of an invoice while you’re in the customer tab with all the invoices listed down below that. The button no longer works for make a copy, instead you have to go into an entirely different tab called invoices, search for the customer you need, look for the invoice under the filtered invoices and then do the whole process that way. Why can’t we we do our work within the customer tab as we previously could? This makes no sense. We like to do everything under each customer as we have for years. Why give extra steps?
Response from developer
Hello there. Please know that common app glitches can be solved with simple troubleshooting such as resetting app data, rebooting the phone, uninstalling/reinstalling the app, and connecting to a different wifi/data network. As for the 'Make a Copy' issue you're facing, our Engineers have an open investigation going. I'd like to get you added to the list of affected users. To do so, please email me at QBCares@intuit.com with your Intuit account details and your AppleID or a copy of this review. Talk soon. -Myshka, The QuickBooks Team
They will steal your funds look at the comments
Response from developer
We appreciate your honest feedback, S. W. Biddulph. We understand the importance of accessing your funds promptly and are continuously working to optimize this process. Concerning your account closure and the fund's hold, this step is taken with careful consideration, often for security purposes. You can find more details here (https://tinyurl.com/QBOPH). We have a dedicated Payments Team that helps with these types of problems. Please get in touch with us so we can investigate (https://tinyurl.com/32knsuen). Warm regards. -Karey, The QuickBooks Team
