One of the best transit apps
Super easy to use and extremely user friendly… I wish every transit authority had an app like this!
Ok, but cumbersome to use
This app does what it’s suppose to do but user interface doesn’t make it easy.
When I plan my trip I use Trip Planner feature because I need to factor in available connections in Secaucus. Trip Planner is hidden in obscure place of UI. More over, I have to type same trip all over again each time because it doesn’t save them. Also, Trip Planner doesn’t show what gate my train is at so I have to switch back to department vision.
This app would also greatly benefited from Live Activities that would track your trip, show the track and train # and a ticket itself when necessary, just like United and other airlines do!
When I plan my trip I use Trip Planner feature because I need to factor in available connections in Secaucus. Trip Planner is hidden in obscure place of UI. More over, I have to type same trip all over again each time because it doesn’t save them. Also, Trip Planner doesn’t show what gate my train is at so I have to switch back to department vision.
This app would also greatly benefited from Live Activities that would track your trip, show the track and train # and a ticket itself when necessary, just like United and other airlines do!
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Can’t use
Never got the code verifying email, or when I get it it is expired
easy to use but
The app is easy to use, but I really recommend improving the customer service. I wanted to use the toilet on this trip and asked the staff. They show impatience. The toilet door wouldn't open. I asked for help from one of the staff, but he seemed indifferent. He told me that he was busy right now and that he wouldn't check it until he wasn't busy, which I understood, but what I didn't understand was that the next second after he said that he was back in his seat. are you really busy? or you just doesn’t care? I am very disappointed about this trip.
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Pratico pratique
Très pratique à mon avis!
NJTransit and its app are garbage
On top of njtransit's CONSTANT departures from schedule--alternately running early or late, constant cancellations, and limited availability, the app makes it even worse by failing to update the trains' info online. It will tell you a train is coming in two minutes and then jumps up to eight. Trains will be set for their stop/departure in one minute and the train will sit there for twenty. The app will tell you a train is pulling in/boarding and it's not there--sometimes for another twenty minutes, sometimes it will never come--but will continue to say it's running on schedule for all the stops on the line when there is no train. Today Secaucus had three trains in a row pulling into the same lane for some reason, back to back, but at the last minute decided to send the third I needed to a different lane. The app and the monitors didn't show that it had changed until the train pulled in and we missed it. There wasn't another for an hour. This is the worst public transportation system you will probably ever use. Find some other way to travel.
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Stranded by a Trusted App
I love the ease of use this app has. I can purchase tickets without the need for cash. It keeps me safe, and allows me to spend responsibly. But my recent experience left me disillusioned. After selling some of my stocks, I carefully budgeted to afford a ticket, making sure every cent counted. I didn’t anticipate the app failing me at such a critical moment.
When the ApplePay option didn’t work, I was forced to use my CashApp card, but even then, the transaction failed to go through properly. My payment was recognized, but the ticket wasn’t issued. Now I’m out $3.60, and worse, I can’t even afford the bus ride home to freshen up before heading back to New York.
As someone with a background in cybersecurity, I was hesitant to store my card information on the app. Its outdated design raised red flags for me. And now, after this frustrating experience, my concerns feel justified. I trusted this app to make my journey smoother, but instead, it left me stranded and stressed, questioning whether I should rely on it at all.
This app may offer convenience on the surface, but when it really mattered, it let me down. I expected better, especially when my money and time were on the line.
When the ApplePay option didn’t work, I was forced to use my CashApp card, but even then, the transaction failed to go through properly. My payment was recognized, but the ticket wasn’t issued. Now I’m out $3.60, and worse, I can’t even afford the bus ride home to freshen up before heading back to New York.
As someone with a background in cybersecurity, I was hesitant to store my card information on the app. Its outdated design raised red flags for me. And now, after this frustrating experience, my concerns feel justified. I trusted this app to make my journey smoother, but instead, it left me stranded and stressed, questioning whether I should rely on it at all.
This app may offer convenience on the surface, but when it really mattered, it let me down. I expected better, especially when my money and time were on the line.
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Support for services disruptions needs improvement
The application does adequately inform riders of service outages and delays. The Schedule function presents trains that NJ Transit cancelled days before. Why aren’t cancellations removed from the schedule?
The “Service advisory” information is hidden in “Rider tools”. It should be a one click feature. The Service Advisory doesn’t provide direct information on your line. One has to scroll down a single page and find the line. Then one has to click on a hyperlink which opens a browser and redirects to a website, which is yet another long page that one has to scroll through. Too many steps and it takes too long to find information.
The “My transit alerts” function makes no sense and is useless.
The vast majority of your customers use the app every time they ride. Each user has tickets, so it should be easy to know which line affects them. There are opportunities to provide them real time updates on service disruptions that are easily accessible. Finding service information should not be a digital maze. The app should be overhauled from the rider’s perspective.
The “Service advisory” information is hidden in “Rider tools”. It should be a one click feature. The Service Advisory doesn’t provide direct information on your line. One has to scroll down a single page and find the line. Then one has to click on a hyperlink which opens a browser and redirects to a website, which is yet another long page that one has to scroll through. Too many steps and it takes too long to find information.
The “My transit alerts” function makes no sense and is useless.
The vast majority of your customers use the app every time they ride. Each user has tickets, so it should be easy to know which line affects them. There are opportunities to provide them real time updates on service disruptions that are easily accessible. Finding service information should not be a digital maze. The app should be overhauled from the rider’s perspective.
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Really bad...
Bus schedule is impossible to figure out which gate you need to go to. Things constantly change and the app just says “trip info not available” you’re better off just using Apple Maps. Why do I have to pick a “zone” When purchasing a ticket? The app should automatically select the zone for us when we select our start and end point.
The train schedules have gotten better over time and the tickets work fine but there needs to be more real time updates. The my train feature only works 1/3 of the time and there are almost always delays so arrival times are always inconsistent. (The app doesn’t reflect this) app will say train departed while it’s pulling into a station or is delayed
Also why are the tickers expiring now? I’ve spent money and that ticket should remain valid until I need to use it. Just a pretty crappy money grab for a crappy app and consistently bad attitude workers.
The ui as a whole is clunky ant not intuitive at all. Loses connection and randomly crashes all the time. For how much tickets cost and the volume of travelers using this app everyday I expect more
-a daily nj transit commuter
The train schedules have gotten better over time and the tickets work fine but there needs to be more real time updates. The my train feature only works 1/3 of the time and there are almost always delays so arrival times are always inconsistent. (The app doesn’t reflect this) app will say train departed while it’s pulling into a station or is delayed
Also why are the tickers expiring now? I’ve spent money and that ticket should remain valid until I need to use it. Just a pretty crappy money grab for a crappy app and consistently bad attitude workers.
The ui as a whole is clunky ant not intuitive at all. Loses connection and randomly crashes all the time. For how much tickets cost and the volume of travelers using this app everyday I expect more
-a daily nj transit commuter
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Excellent
Very fast and easy
