Leave a Review Hushed
They cancelled our service for non-use after 6 mo.
We bought an unlimited plan through BGR which we used seldomly. It was nice to know that Hushed was “there when you need it.” We received word from Hushed that our paid-for unlimited plan was cancelled since we had not used the service in 6 months.
Naturally, if we had been informed of the six-month usage requirement we would have used the product more frequently. But we received no warning, only a cancellation notice. When we contacted Hushed Customer Service to complain about being cut off for lack of use we suggested to Hushed that our paying up front for a seldomly used product should be beneficial to the company’s bottom line. We were told by Hushed to go purchase another unlimited plan.
We sincerely hope that your experience with Hushed is better than ours. We certainly learned from ours. When we need it we’ll move to a similar service that rhymes with “learner” and we’ll be far more careful learning the ins and outs of plans touted as “unlimited” in the future.Show lessVern&Son
Developer Response
Oh no! Apologies for the less-than-ideal experience. Can you please send me a quick email (mike@hushed.com) so I can personally check into this for you? We'd like to help if we can. --MikeTrouble free, until it’s not
Great service right up until there is a problem. Then all you hear from them is: “that is our policy,” or “we have no control over that.” I have been checking two to three times a day for 65 days now waiting for a Washington State number to become available… “That’s out of our control, suggest you just keep checking.” For how long? A decade??? 50 years?? Sheesh! Developer whined about this review, which was my response to their “keep checking” after 45 days of no Washington numbers. SURPRISE, multiple Washington numbers just popped up. If they had taken action in the first place, I would have not been forced to leave a bad review.
One year later: I am so done with this company. After a recent update the app just erased all of it’s data off my phone. If you need a second phone number that is off the radar, just go with another service provider. Be sure that you select a provider with a different frequency/type of service. i.e., GRS vice CDME.Show lessBilltheOrca
Developer Response
Oh no! Very sorry to hear this. Suddenly erasing data doesn't sound right, and we'd like to look into this right away. Please send us a note (heather@hushed.com) so we can see what's happening with your Hushed account. --HeatherIt’s a scam run in the name of adhering to their terms of service
These guys are total scamsters. Their Customer Support is probably the WORST thing you'd ever experience. If anyone still wants to try Hushed - this will be their typical fun ride:
1. Sign up for a subscription
2. Send a few messages or make a few calls to your friends or colleagues - say just 10-odd messages.
3. Within a few hours you'll have your account de-activated.
4. When you reach out to their Customer Support, the front desk will forward your ticket to a so-called 'expert' who will say you violated their so-called terms of service and instruct you on how to cancel your subscription with the caveat that you will not receive a prorated refund for the remaining days of your subscription.
Their customer support 'experts' won't even answer your questions, suggest ways to re-activate your account or even explain what exactly resulted in violation of terms of service - instead, they'll just tell you repeatedly to cancel the subscription to stop the recurring and non-refundable charges.
And as you would notice on this review board, the customer support would shamelessly copy-paste the same 'we are sorry' message to all genuinely disgruntled subscribers.
Our business is considering filing a lawsuit against these scamsters with the hope that more individuals and businesses won't experience the same pain and that Hushed will either cease to exist to stop scamming people.Show lessMaxProv8621
Developer Response
I can assure you Hushed is a legitimate business, and part of the means ensuring our users are adhering to our Terms of Service. I apologize that you're unhappy with your experience, and you can feel free to email me (heather@hushed.com) if you'd like to discuss things further. --HeatherDO NOT USE FOR BUSINESS CALLS!!
Working for a start up looking to hire 400 people in Ohio. I have to make a lot of calls, and found that I receive better responses when using a local number. That’s why I used Hushed. At about two days after about 30-40 phone calls hand dialed I received a TOS violation notice. I contacted the help desk and explained to them what I was doing and everything was fine. A couple more days go by I had made no calls because I was working on something else. When I returned to making the hiring calls, and texts after a morning of probably a dozen text messages and maybe two dozen calls, I was no longer able to login. Did they inform me of the TOS violation? No, they just completely deleted my account all together keeping my $25 mind you. I could have responses to texts sent to help people who need work get work. These guys are idiots. Most people use these types of things to send prank phone calls to their ex wives I’m trying to use it for legitimate purposes paid my money and they screw me and about 40 people trying to find a job in Cleveland.Show lesshate hb& yr mom
Developer Response
Hi there, I'm sorry you had a bad experience. Please do reach out to us at support@hushed.com so that we can directly assist you. Regards,Still needs work
Apparently, the only way they have worked out for me to be able to receive phone calls to this number on my iPhone is to eliminate using Bluetooth on the iPhone. Of course, this is quite a negative issue. Outgoing calls are working fine. I do appreciate support working with me though I wish I could talk to a person. The other issue I have is I cannot assign my name or any kind of identity to my outgoing calls. Therefore every call is shown to be a Spam Risk call. This is unfortunate for those of us who don’t have a SECRET purpose but who simply want an extra line for good reasons. And sometimes there is a little latency in the call connecting (especially incoming). There may be some usefulness to this, but the negatives make that difficult to determine. I am hopeful they will continue to work to make this more like a true additional line. But, for now, still needs work.Show lessMHughes123
Developer Response
Hi there, I'm sorry you had a bad experience. Please do reach out to us at support@hushed.com so that we can directly assist you. Regards,I should have listened to bad reviews
I read the bad reviews of this app but thought “oh, that won’t happen to me!” Wrong.
It started out with me texting people and not realizing they weren’t receiving my texts. I could receive texts, though. Then I found I couldn’t dial out. The same thing happened to me a couple times, but I did get customer service to eventually fix it.
Now, after not using the app for a few months, I had a couple phone calls, sent out about a half a dozen (identical) text messages and received some text messages and the same thing happened to me again. I really didn’t think 6 messages would trigger their “this is a spammer” filter, and I’m not spamming people.
This time, when contacting CS about it I got the “ We reserve the right to change, suspend, remove, or disable access to our services at any time without notice “ message along with “ The account mentioned has been suspended indefinitely to prevent further risks towards burdening our network, service, and its users.”
I was not using the service in a burdensome way, unless just using it at all is “burdensome”. I paid for a year of service and got less than half that. It’s very disappointing. I don’t want everyone I talk to having my main number, but Hushed seems like a very poor solution for that.
Don’t make my mistake, find a different app or service.Show lessjinxtv
Developer Response
Hi, I'm sorry you had a bad experience. Please do contact us at support@hushed.com and we can directly look into this with you. Thank you.FOLLOW UP REVIEW CUSTOM SERVICE
I wrote a 1 star review for this company due to the support service not having a 1-800 number or a chat line for issue. They only have email contact and my issues was that I forgot my login information. After numerous emails and a bad review on here within minutes I received an email with the information I needed and this allowed me to get back to selling cars. Name of the person was Hanna so thank you. Also make sure you keep a record of your bill and if there is an issue just send them a screenshot so they know your the account holder and they will fix it. Thank you. Also their privacy policy is much better then others. Some of the other voip numbers track everything. I believe hushed so far as one of the best policy for privacyShow lessNO ACCESS TO MY ACCOUNT EMCXYZ
Developer Response
Hi EMCXYZ, We're so happy that Hanna was able to resolve the issue that you were experiencing logging into your account. If you ever run into anything in the future, please don't hesitate to email us at support@hushed.com and we will be more than happy to help. Have a lovely day,awesome app!! Still works wonderfully for me. - Also I want to know what
was said in response to my review hahaha I made a review saying so far it’s been great but it appears to have disappeared when I attempted to give the app a 5 star rating again. I made a super brief review saying I recently started using it and so far it is great. I got a notification saying the developers responded to my review so I was like - sweet! That’s what’s up! What could they have said!? I gotta know! Hahaha but I couldn’t find it anywhere… But now after trying to locate it a little too proactively I can’t even find my original 5-star review that the developers responded to… Is there any way I could still see what the developers said. I’m still very curious. Either way - awesome app!! Still works wonderfully for me.Show lessThuglyfeouthere
Developer Response
Hi there, Thank you for rating us. We appreciate your support! If you have any questions or concerns, please don't hesitate to reach out to us at support@hushed.com. Thank you.Great Support Experience
Initially, I thought I was going to have to try and get a refund on an offers I purchased through a Mashable ad. I contacted support, expecting days of waiting and/o back and forth to get the issue resolved. To my surprise, support responded quickly and resolved my issues with setting up account. As a result, I purchased a second number I probably don’t even need. We will see how things go from here.Show lessSulablue1
Fraud as far as am concerned.. STAY AWAY
I Paid for a one year subscription, my account was deactivated in less than a week… asked for a reason why and they said i violated some of their policy without been specific, I barely made any calls and sent only few sms. I asked for a refund because i have only enjoyed 4 out of 365 days of service, so far i’v been ignored. With regards their service it was very poor for me, calls barely connected with less than 20% success rate, only sms worked ok…revenue is not earned until service is provided; a one year Subcription fee should be recorded as unearned revenue on the liability side of a balance sheet…Hushed attempt not to issue a refund without providing service is fraud as far as am concerned… you can’t withhold customer funds at your sole discretion if you are no longer able to provide service. … they can do this to anyone… apart from the fact that the call service is also very poor. I will advise customers to stay away…Show lessulot79
Developer Response
Hi We are so sorry that you feel this way and have had troubles with your service. If you ever have any questions about us, please contact us directly at support@hushed.com and we will be happy to answer any questions you may have. Have a lovely day,
