Bait & Switch
Then, out of nowhere, they imposed a subscription fee of $129 a year or $15 a month, without any warning or notice. What am I being charged for? The app doesn’t provide me with anything—it piggybacks off the service I’m already paying for! This is nothing but a blatant bait-and-switch tactic. They hooked users by offering a free service, and once we became reliant on it—once we had numbers tied to the app—they slapped us with outrageous fees, knowing it would be a hassle to switch to another provider.
Now I’m stuck because my phone number is tied to this app. Transferring it to another app would be a frustrating and time-consuming process. It’s infuriating to see a company take advantage of their users like this. This is unethical, predatory, and an outright abuse of consumer trust.
I fully intend to report this fraud to the Federal Trade Commission, the Better Business Bureau, and every consumer protection agency I can. To anyone considering downloading this app: don’t fall for their lies. They’re nothing but greedy opportunists exploiting their users.