HappyFox Helpdesk

October 20, 2021

Announcing the new HappyFox Help Desk 2.0 Mobile App – a fresh new take on the mobile help desk you love! With HappyFox Help Desk 2.0 you can: - Access your tickets on mobiles and tablets - Quick access to your important ticket queues - Respond to customers quickly by adding Replies - Add Private Notes to collaborate with other agents - Get instant push notifications on ticket updates - Track your weekly performance Learn more at https://happyfox.com/mobile-help-desk/ For feature requests and support issues, contact support@happyfox.com

October 16, 2020

Minor bug fixes and improvements

May 21, 2020

- Fixed a crash when closing tickets via the edit ticket screen - Fixed a crash when deleting a ticket from inside the ticket details screen - Fixed a crash when tapping on select push notifications - Under the hood performance improvements From the Previous Release: - iPad - Tickets list UI Improvements and Changes. - iPad - Minor Stability fixes and Optimizations for a better UX.

March 9, 2020

- Bug fixes and performance improvements. From the Previous Release: - iPad - Tickets list UI Improvements and Changes. - iPad - Minor Stability fixes and Optimizations for a better UX.

December 21, 2019

- iPad - Tickets list UI Improvements and Changes. - iPad - Minor Stability fixes and Optimizations for a better UX. From the previous release: Introducing Multi-Factor Authentication (MFA) Support: - Add a layer of security, with Multi-Factor Authentication support, now on your HappyFox Helpdesk iOS App. - Note: Requires MFA to be setup on an Account/Agent level. To setup, log onto your HappyFox Account on the web, or contact your account administrator. Others: - Bug fixes for an improved app experience. - Miscellaneous Performance and Stability updates.

November 8, 2019

Introducing Multi-Factor Authentication (MFA) Support: - Add a layer of security, with Multi-Factor Authentication support, now on your HappyFox Helpdesk iOS App. - Note: Requires MFA to be setup on an Account/Agent level. To setup, log onto your HappyFox Account on the web, or contact your account administrator. Others: - Bug fixes for an improved app experience. - Miscellaneous Performance and Stability updates.

September 29, 2019

- Bug fixes and performance improvements. From the Previous Release: - SSO Support: Login to HappyFox iOS app using your configured SAML based SSO provider, just as you would on HappyFox Web. - New HappyFox Search: Experience the accuracy of the HappyFox Search, now on your iPhone App. - Improved Login Screen: A Refreshed Login Screen for both, the iPhone and iPad. - All Queues, One View: Tap on any queue to directly access your tickets on the iPhone App. Or add them to the top, as favorites. Bug Fixes, Performance, and UX Improvements: ----------------------------------------------- - Experience faster ticket load times, when accessing ticket lists. - Syncing to your HappyFox Account is faster with an improved app refresh. - Fixed: Session Expiry, on the mobile, automatically logs out the app. - Fixed: An issue on the iPad that was causing statuses and priority lists to appear empty. - Others: Memory optimizations for iPad for a much smoother experience.

April 10, 2019

- SSO Support: Login to HappyFox iOS app using your configured SAML based SSO provider, just as you would on HappyFox Web. - New HappyFox Search: Experience the accuracy of the HappyFox Search, now on your iPhone App. - Improved Login Screen: A Refreshed Login Screen for both, the iPhone and iPad. - All Queues, One View: Tap on any queue to directly access your tickets on the iPhone App. Or add them to the top, as favourites. Bug Fixes, Performance and UX Improvements: ----------------------------------------------- - Experience faster ticket load times, when accessing ticket lists. - Syncing to your HappyFox Account is faster with an improved app refresh. - Fixed: Session Expiry, on the mobile, automatically logs out the app. - Fixed: An issue on the iPad that was causing statuses and priority lists to appear empty. - Others: Memory optimisations for iPad for a much smoother experience.

March 25, 2019

- General performance updates, for a much better App Experience.

January 14, 2019

- Performance Optimizations aimed at: - Reducing Ticket Loading Time. - Reducing Time taken to Sign-in. - Optimizing Memory Usage. - Miscellaneous Bug Fixes, that aid for a much better UX.