Leave a Review Outline
Exactly what the doctor prescribed...
This must be a new generation of the program, because it works great and delivers a great product yet very simple to use with great user interface.Developer Response
Thank you, Shlomo! We're thrilled to hear that you're enjoying the new version and finding it user-friendly. Your feedback means a lot to us!Seemed great but fragile app and appalling customer service
So, I would have given this a muhc higher rating. It suited me well. Until I upgraded my MacOS to Beta. Then pages failed to upload across the app. I reverted to original Sonoma and the issue was the same. I decided to copy and paste existing pages manually into new notebooks which took some time. But then when I relaunched Outline the same issue was present. I reached out to Customer service who only have email support. In this day that is ridiculous. I rely on this app for my work and to have to wait hours for a response each time. So that days later I am still awaiting resolution. Outline's Customer support is totally inadequate. I will now cancel my subsription and revert to Word documnents as the app is clearly unstable.Show lessDeveloper Response
Dear Jonathan, Thank you for sharing your experience with us. We are genuinely sorry to hear about the issues you've encountered and the frustration they have caused. Your feedback is invaluable, and we are committed to addressing your concerns. We understand how essential it is for you to have a reliable app, especially for your work. The problems you faced after upgrading your MacOS and the subsequent challenges with our customer service are not up to the standards we aim to provide. We sincerely apologize for the inconvenience and the delay in resolving your issues. Please give us another chance to assist you. We are dedicated to improving our support and ensuring that your experience with Outline is seamless. Our team is currently reviewing your case to find a swift solution. We will also take steps to enhance our support channels to better meet the needs of our users. We appreciate your patience and hope you reconsider your decision to cancel your subscription. Your satisfaction is our top priority, and we are here to help you every step of the way. Best regards, Outline Support TeamDying app
After using this for 10 years quality seems to be going backwards. The change to a subscription model doesn't appear to have benefit through injection of revenue to support improvements. Still buggy around tables, bulletpoints, and the window won't update when entering text unless you restart and find the text you entered in random places across the note you started.
The OneNote file format is dying out. The tool has no import or export functions, so doesn't support markdown, rtf, docx, txt, html and you have to pay extra to export to PDF. The basic level of text editing functionality would be fine if it was reliable and high quality, however . . .
It bests other apps by having notebooks with subfolders allowing for nice structure to your notes, and being able to save and close the notebooks if you don't need them loaded, and the interface is pleasant. I can't think of anything else.
Do yourself a favour, .one files are not well supported even by Microsft, and Outline hasn't invested in developing this product; it's buggy, unstable, and limited.Show lessDeveloper Response
Hello, We sincerely apologize for the difficulties you've encountered. Your long-term support means a lot to us, and we're truly sorry to hear that your experience has been disappointing lately. Please reach out to our support team support@outline.app, and we'll do everything we can to fix the issues you're facing. Your feedback is invaluable, and we're committed to making things right for you. Best Regards, Outline Support Team