Leave a Review Outline
Exactly what the doctor prescribed...
This must be a new generation of the program, because it works great and delivers a great product yet very simple to use with great user interface.Shlomo Friedman
Developer Response
Thank you, Shlomo! We're thrilled to hear that you're enjoying the new version and finding it user-friendly. Your feedback means a lot to us!Seemed great but fragile app and appalling customer service
So, I would have given this a muhc higher rating. It suited me well. Until I upgraded my MacOS to Beta. Then pages failed to upload across the app. I reverted to original Sonoma and the issue was the same. I decided to copy and paste existing pages manually into new notebooks which took some time. But then when I relaunched Outline the same issue was present. I reached out to Customer service who only have email support. In this day that is ridiculous. I rely on this app for my work and to have to wait hours for a response each time. So that days later I am still awaiting resolution. Outline's Customer support is totally inadequate. I will now cancel my subsription and revert to Word documnents as the app is clearly unstable.Show lessbarefoot1959
Developer Response
Dear Jonathan, Thank you for sharing your experience with us. We are genuinely sorry to hear about the issues you've encountered and the frustration they have caused. Your feedback is invaluable, and we are committed to addressing your concerns. We understand how essential it is for you to have a reliable app, especially for your work. The problems you faced after upgrading your MacOS and the subsequent challenges with our customer service are not up to the standards we aim to provide. We sincerely apologize for the inconvenience and the delay in resolving your issues. Please give us another chance to assist you. We are dedicated to improving our support and ensuring that your experience with Outline is seamless. Our team is currently reviewing your case to find a swift solution. We will also take steps to enhance our support channels to better meet the needs of our users. We appreciate your patience and hope you reconsider your decision to cancel your subscription. Your satisfaction is our top priority, and we are here to help you every step of the way. Best regards, Outline Support TeamDying app
After using this for 10 years quality seems to be going backwards. The change to a subscription model doesn't appear to have benefit through injection of revenue to support improvements. Still buggy around tables, bulletpoints, and the window won't update when entering text unless you restart and find the text you entered in random places across the note you started.
The OneNote file format is dying out. The tool has no import or export functions, so doesn't support markdown, rtf, docx, txt, html and you have to pay extra to export to PDF. The basic level of text editing functionality would be fine if it was reliable and high quality, however . . .
It bests other apps by having notebooks with subfolders allowing for nice structure to your notes, and being able to save and close the notebooks if you don't need them loaded, and the interface is pleasant. I can't think of anything else.
Do yourself a favour, .one files are not well supported even by Microsft, and Outline hasn't invested in developing this product; it's buggy, unstable, and limited.Show lessRowlando
Developer Response
Hello, We sincerely apologize for the difficulties you've encountered. Your long-term support means a lot to us, and we're truly sorry to hear that your experience has been disappointing lately. Please reach out to our support team support@outline.app, and we'll do everything we can to fix the issues you're facing. Your feedback is invaluable, and we're committed to making things right for you. Best Regards, Outline Support TeamGood but Degrading with Time
I've used Outline for years now, and am a fan of the tool. However, at least on my MacBook it is getting worse over time. Performance really goes down if you have large files, such as extended "outlines" (no pun intended), or notebooks with multiple sections that contain multiple pages. The most recent update has made this worse, as the software now randomly closes. Also, it has become more dificul to export to OneNote, or import in reverse, making sharing notes more difficult.Show lessMinionsDad17
Developer Response
Hello, thank you for your feedback! Please update the app to 4.2403.1. That should fix the problem with random close. As for the performance issues with large files, could you please contact our customer support? They will try to help you with that. Probably you just need to compress/clean the old files.Great notes app if you want to keep notes locally
Thanks for fixing the issue with subscription getting forgotten. Otherwise, great tool to make notes, and it is pretty stable for me for last 1.5 years. Using it daily for my notes, and love it does not require me to sync to some cloud.rkhmelyuk
Developer Response
Hi, thanks for your feedback! We're glad to hear that the issue has been resolved and that you're enjoying using Outline. If you have any more questions in the future, feel free to reach out. Happy note-taking!Excellent Note taking and Journaling App
I very much enjoy this app. I am using it for note taking as well as journaling for certifications / trainings I take. Very user friendly and intuitive.sandeeppillai
Developer Response
Hi, thank you for your positive feedback! We're thrilled to hear that you're enjoying our app and finding it user-friendly and intuitive. We appreciate your support and hope our app continues to meet your needs. If you have any questions or suggestions, feel free to reach out to us. Happy note-taking and journaling!Moving on
Once Circus Ponies Notebook stopped working on my Mac after an upgrade, I was looking for something similar. Outline is not that product but I hope that it would improve. But it didn't really ever adopt the best points of the Circus Pony product and I have moved on to Omni Outliner. I need to look through my files and see whether I need them before I delete this app. I hate having "upgrades" hanging around for years, when I know that I wont make the jump.Show lesslookbehindyou!!
Developer Response
Hello! We appreciate you taking the time to share your experience with us. We understand that Outline didn't fully align with your expectations and the features you were seeking from a note-taking app. However, we are continuously working to improve and enhance our app based on user feedback. While you have decided to switch to Omni Outliner for now, we would be delighted to welcome you back in the future should you choose to give Outline another try. Please feel free to reach out if you have any further questions or if there's anything we can assist you with.No more as of today
Outline has many good and useful features although not as robust as it should be. Getting sync between tablet and Mac was not a good experience where I even had to contact support to discover I had to import them into the tablet version before they would sync.
I used Outline extensively at the start, reduced usage as I saw no real improvement in areas they really needed to step up in.
Just recieved an email and I will be removing Outline from my devices. The email was regarding "subscription" cost starting June 1, 2023. No real progress and now subscription is not a good model as I already paid the additional to get all features and now they want to collect more?Show lessAallord
Developer Response
Hi, thank you for your feedback on Outline. We apologize for any inconvenience caused and appreciate your patience in reaching out to our support team for assistance. We're sorry to hear that you haven't seen significant improvements in the areas that matter to you, leading to a reduction in your usage. However, you can continue to use the free Outline subscription...when you upgrade, you will not be charged.Terrific alternative to OneNote
For me, OneNote has been so problematic over the years -- lost notes, missing pictures, can;t find stuff, crashing -- so I have been looking for a great alternative for a while. Evernote is just so different functionally, so I could never get excited. This product, Outline, is a dream. I hope to eventually leave MSFT all together. There are a few features missing, but it does not have all the crashes, etc that OneNote has. And, I can make easy backups. Thank you Outline!Show lessSmiley1967
Developer Response
Hi, thank you very much for your kind words and high evaluation! We are happy to do our best and plan to improve the app further. Could you please share what functionality you are missing? We will be happy to implement them in the future!Glad I found Outline to replace MS OneNote
The app works great for me in my MacBook Pro, I was able to import my MS OneNotes to it. My org doesn't allow access to the MS Cloud which MS OneNote forces their users to use. The one feature I would really like for Outline to have is integration with MS Outlook (desktop version) is to be able to click on a "Send to Outline" button and create a new page based on the email or meeting invite. Other than that I think it is great. I use it every day.Show lessjrodrig6605
Developer Response
Hi! Thank you very much for your appreciation, we're really glad that you like Outline and use it all the time. Thanks also for such an interesting functionality, we'll add it to our roadmap and consider implementing it.
