Leave a Review Harvard FCU Digital Banking
#1 Customer Service
Best Customer Service ever. Over the phone and at the bank. So
willing to help!!Bellehaitian069
Mobile deposits are almost impossible
I updated to the new app and am having serious issues trying to deposit a check. I had to take multiple photos of the check until finally it was accepted. Please fix this issue for us a.sa.p.Scaldiej
Bill Payment on the iPad not working
Please fix bill payment for the iPad. This is not acceptable. I get a blank screen with the following message: If you are experiencing difficulties with this page, enable third-party cookies or click here to open in a new window.ctenor
decent overall, needs some tweaks
For the most part the app works reasonably well for my purposes—seeing my balances and transaction history in detail is nice but I would like to see some improvements.
My ipad is set up for face recognition, and so it’s nice that the huecu app uses this as a convenient way to log-in. Howver, since
the app only works in landscape view, my hand is usually blocking the camera and so sometimes I have to enter credentials manually. It would be nice to correct this problem, perhaps by allowing the app to be used in portrait orientation.
I often find it difficult to find the logout button. I see where it is now, but the placement of it all alone on the opposite side from a long array of other buttons seems really odd and unexpected to me.Show lessgdmfac
Credit card view is a joke
The older version was better in terms of options to view things like credit card statements, cycle balance, etc. The new and improved version just shows the transaction and next bill due amt (which I’m not clear whether it’s min or full balance due).
I find myself going to the desktop version for basic info which defeats the purpose of an app.
On the plus side the look is much better.Show lessKaajal2012
Mobile check deposit won’t work
I have redownloaded the app and taken about 20 pictures of the same check exactly the way it instructs me to, yet the check deposit still won’t work. It says it cannot read the account number at the bottom of the check despite the fact that the picture is perfectly in focus. Very frustrating especially as I’m now unsure what to do with this check that I have written “For mobile deposit only” on the back as per instructed.Show lessb.human2
Good, but clunky
Good for depositing checks and checking your balance. Touch ID login is convenient, but signing up for it is not. (You turn it on in the Security Settings). Overall, it's fine but not nearly as slick or User Friendly as competitors (Capital One, Amex).The Ebony Enchantress
Good app, needs TouchID
This is a useful app, with a major gap: TouchID to log on.
Correction: Touch ID is available, but its activation is buried under Settings.Leser in den USA
Snails pace at best
Awful - had to reboot or log out of app cuz sooooo slow. If u can't offer something that works, don't go there, HUECU!Chinsb
Needs a lot of work
Very cumbersome interface. Very difficult to view credit card information and transactions since the app just transfers you to a non-mobile friendly web page. Needs an easier logon such as touch or pattern ID.Ron in WallyWorld
