A step back
I have always appreciated the online banking service of AllSouth Federal credit Union. In fact, I became a member of the credit union because of your online program. But it has taken a step backwards after two or three permutations that have been positive; a couple things make it harder.
The banners in the check payment area used to have a contrast between the blue banner and the title of the grouping of expenses. Now it's dark blue with black letters. Yet almost all the other banners in the program are dark blue with white letters. Definite step backwards.
Additionally, when you were in a group and making a payment, the box to submit, the payment was at the bottom of the institution that you were trying to pay. Now you must scroll down to the very bottom of all the groupings and institutions to find the submit payment button. I hope you can fix those things soon.
The banners in the check payment area used to have a contrast between the blue banner and the title of the grouping of expenses. Now it's dark blue with black letters. Yet almost all the other banners in the program are dark blue with white letters. Definite step backwards.
Additionally, when you were in a group and making a payment, the box to submit, the payment was at the bottom of the institution that you were trying to pay. Now you must scroll down to the very bottom of all the groupings and institutions to find the submit payment button. I hope you can fix those things soon.
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Response from developer
Thank you so much for taking the time to leave a review. We will share your feedback with our developer as we work on ways to continuously improve our app. Thank you for your membership!
Best banking app ever.
I’ve been with ASFCU Fort Jackson since 2008. I’ve moved and traveled all over the world. I now live in Tennessee and unfortunately ASFCU doesn’t have a branch here. That’s where my ASFCU App comes in. No matter where I’ve been or where I am, my ASFCU App allows me to do pretty much anything I would do in person. No line no wait no fuss, my ASFCU App is definitely a must-have. Quick with face recognition I.D and easy to navigate it’s always super secure and ready to go. I am definitely a Fan of ASFCU’s Banking App.
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Response from developer
Thanks so much for leaving a review and letting us know what you love about our new app. We appreciate your membership!
Proud Member of 8 years
Always super easy to use, never had a problem with customer service or using the mobile banking system. If I ever had a need such as change of address (as I tend to relocate for work) or if I simply lost my card, I wasn’t left on hold for hours to process. Thank you for all the ease.
Response from developer
Thank you so much for the wonderful review. We appreciate your membership!