Not user friendly-too difficult to find items
I love South State Bank and it’s employees in Trinity Florida, but the app is very difficult to use compared to many others I have used. You should consider having a menu bar where you could add your frequent access points without wading through two or three other steps to get there. For instance, bill pay is quite tedious; for instance, one should be able to go into bill, pay to pay a bill or manage bill payees; or view bill activity, where you would see scheduled, on its way, completed easily denoted. Also, if I have set up one bill to pay immediately, but want to set up automatic bill pay in the future, it is very difficult to see the one to pay immediately, causing me to have to delete everything and start over. Someone should take a look at the Chase Bank. And it’s he’s in navigating through bill pay and other items. Thank you for listening
Show less
Response from developer
We appreciate you taking the time to provide your thoughts on our app. If you'd like to share more details with our Digital Support team, please email Feedback@SouthStateBank.com.
Pleased
Works well for me.
Surfside Besch branch staff
I love the app. Very easy to use..Everything I have is drafted; so I love just making sure. My billfold was stolen earlier this year. I rarely carry checks but, this time I did and SouthState said I should close my account and get a new debit card and open a new checking account All of of these actions took place on the phone dur the night before and the next day in the office. I really thought I would not get anything fixed so fast. My branch is on Hwy 17 in Surfside Beach. Just wonderful staff all around. This branch should be recognized .They’re great! Mary Lynn Castles
Show less
Response from developer
Thank you so much, Mary! We are so happy to hear the branch provided you with great service.