Not user friendly-too difficult to find items
I love South State Bank and it’s employees in Trinity Florida, but the app is very difficult to use compared to many others I have used. You should consider having a menu bar where you could add your frequent access points without wading through two or three other steps to get there. For instance, bill pay is quite tedious; for instance, one should be able to go into bill, pay to pay a bill or manage bill payees; or view bill activity, where you would see scheduled, on its way, completed easily denoted. Also, if I have set up one bill to pay immediately, but want to set up automatic bill pay in the future, it is very difficult to see the one to pay immediately, causing me to have to delete everything and start over. Someone should take a look at the Chase Bank. And it’s he’s in navigating through bill pay and other items. Thank you for listening
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Response from developer
We appreciate you taking the time to provide your thoughts on our app. If you'd like to share more details with our Digital Support team, please email Feedback@SouthStateBank.com.
Pleased
Works well for me.
Surfside Besch branch staff
I love the app. Very easy to use..Everything I have is drafted; so I love just making sure. My billfold was stolen earlier this year. I rarely carry checks but, this time I did and SouthState said I should close my account and get a new debit card and open a new checking account All of of these actions took place on the phone dur the night before and the next day in the office. I really thought I would not get anything fixed so fast. My branch is on Hwy 17 in Surfside Beach. Just wonderful staff all around. This branch should be recognized .They’re great! Mary Lynn Castles
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Response from developer
Thank you so much, Mary! We are so happy to hear the branch provided you with great service.
SouthState Bank = Great customer service
I was banking with a smaller town's bank in South Georgia when it got bought out by a bigger bank in Savannah then by SouthState. I feared I would lose the hometown touch. I was wrong! Then I moved to Upstate SC a few years ago and to my delight found a branch here! Wow! The team in Seneca, SC are amazingly professional and friendly. They know my name when I walk in and quickly assist me with any questions or concerns I have and I can't bragg in my bank enough. I have both personal and commercial accounts and have had loans and credit lines and all products they service are handled with utmost care and attention to detail.
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Response from developer
Great to hear! We love hearing our bankers and services are making your experience better.
WHY? WHY did you fine it necessary to change something that was working?
This experience has been a nightmare. Firstly, I was forced into this update because I couldn’t log on to my account as before. Then, I have to put in my login ID of which would not be accepted because I probably got one of my digits wrong. I’m 74 years old and function much better by good habits developed and I saved my login so I could save time when I check on my accounts, but your app doesn’t give a way to change your login ID. I waited on the phone for 30 min. To talk to a representative and no one responded. This is poor service and I am seriously thinking of changing banks. I have been with South State since it was originally First Federal and my parents were customers before me for decades. Please revise this service.
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Response from developer
Thank you for reaching out. We apologize for this experience and want to resolve this for you as quickly as possible. Please send us a message at feedback@SouthStateBank.com with your full name and telephone number so we can have a banker reach out to you.
Mobile deposit continues to fail
I used this app for over a year and it worked very well, so convenient. Then mobile deposits stopped going through, saying the check I tried to deposit had already had been. The chat is worthless; they hang up on you as soon as they know they can’t help. Calling 1-800 ends with “You’ll have to go to your bank in person”. It took several calls to get someone to even believe my mobile deposit failed saying “I don’t even see where you’ve deposited a check”. I said that’s because I can’t deposit a check, and they couldn’t see where a failed deposit transaction occurred. Finally after many calls, “There’s nothing we can do, you have to come in to the bank” You advertise this service, yet the service does not work. You cannot or do not care to fix it. That’s not good business.
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Response from developer
We apologize for the inconvenience you experienced with our mobile deposit feature. We understand your frustration and we would like to assist you in resolving this issue. Please send your name and number to our Digital Support team at Feedback@SouthStateBank.com.
Surfside Besch branch staff
I love the app. Very easy to use..Everything I have is drafted; so I love just making sure. My billfold was stolen earlier this year. I rarely carry checks but, this time I did and SouthState said I should close my account and get a new debit card and open a new checking account All of of these actions took place on the phone dur the night before and the next day in the office. I really thought I would not get anything fixed so fast. My branch is on Hwy 17 in Surfside Beach. Just wonderful staff all around. This branch should be recognized .They’re great! Mary Lynn Castles
Show less
Response from developer
Thank you so much, Mary! We are so happy to hear the branch provided you with great service.
Mobile deposit continues to fail
I used this app for over a year and it worked very well, so convenient. Then mobile deposits stopped going through, saying the check I tried to deposit had already had been.
The chat is worthless; they hang up on you as soon as they know they can’t help. Calling 1-800 ends with “You’ll have to go to your bank in person”.
It took several calls to get someone to even believe my mobile deposit failed saying “I don’t even see where you’ve deposited a check”. I said that’s because I can’t deposit a check, and they couldn’t see where a failed deposit transaction occurred.
Finally after many calls, “There’s nothing we can do, you have to come in to the bank”
You advertise this service, yet the service does not work. You cannot or do not care to fix it. That’s not good business.
The chat is worthless; they hang up on you as soon as they know they can’t help. Calling 1-800 ends with “You’ll have to go to your bank in person”.
It took several calls to get someone to even believe my mobile deposit failed saying “I don’t even see where you’ve deposited a check”. I said that’s because I can’t deposit a check, and they couldn’t see where a failed deposit transaction occurred.
Finally after many calls, “There’s nothing we can do, you have to come in to the bank”
You advertise this service, yet the service does not work. You cannot or do not care to fix it. That’s not good business.
Show less
Response from developer
We apologize for the inconvenience you experienced with our mobile deposit feature. We understand your frustration and we would like to assist you in resolving this issue. Please send your name and number to our Digital Support team at Feedback@SouthStateBank.com.
Surfside Besch branch staff
I love the app. Very easy to use..Everything I have is drafted; so I love just making sure. My billfold was stolen earlier this year. I rarely carry checks but, this time I did and SouthState said I should close my account and get a new debit card and open a new checking account All of of these actions took place on the phone dur the night before and the next day in the office. I really thought I would not get anything fixed so fast. My branch is on Hwy 17 in Surfside Beach. Just wonderful staff all around. This branch should be recognized .They’re great! Mary Lynn Castles
Show less
Response from developer
Thank you so much, Mary! We are so happy to hear the branch provided you with great service.
Not user friendly-too difficult to find items
I love South State Bank and it’s employees in Trinity Florida, but the app is very difficult to use compared to many others I have used. You should consider having a menu bar where you could add your frequent access points without wading through two or three other steps to get there. For instance, bill pay is quite tedious; for instance, one should be able to go into bill, pay to pay a bill or manage bill payees; or view bill activity, where you would see scheduled, on its way, completed easily denoted. Also, if I have set up one bill to pay immediately, but want to set up automatic bill pay in the future, it is very difficult to see the one to pay immediately, causing me to have to delete everything and start over. Someone should take a look at the Chase Bank. And it’s he’s in navigating through bill pay and other items.
Thank you for listening
Thank you for listening
Show less
Response from developer
We appreciate you taking the time to provide your thoughts on our app. If you'd like to share more details with our Digital Support team, please email Feedback@SouthStateBank.com.
