Give it a chance
A lot of people in the review section seem like they are scared of change. South State seems to be making very large improvements in terms of tools available to the user. The new app seems very fluid once you get the hang of it, and they help you sort, manage, and track expenses in your accounts. It includes features such as calculators to plan paying off your credit card as well as other features I haven’t tested. I’ve considered leaving South State, but this app really proves they are making steps in the right direction. If you are used to technology I would definitely recommend giving this app a shot.
Show less
Response from developer
We appreciate you taking the time to leave a review. We're glad you're enjoying the new features.
WHY? WHY did you fine it necessary to change something that was working?
This experience has been a nightmare. Firstly, I was forced into this update because I couldn’t log on to my account as before. Then, I have to put in my login ID of which would not be accepted because I probably got one of my digits wrong. I’m 74 years old and function much better by good habits developed and I saved my login so I could save time when I check on my accounts, but your app doesn’t give a way to change your login ID. I waited on the phone for 30 min. To talk to a representative and no one responded. This is poor service and I am seriously thinking of changing banks. I have been with South State since it was originally First Federal and my parents were customers before me for decades. Please revise this service.
Show less
Response from developer
Thank you for reaching out. We apologize for this experience and want to resolve this for you as quickly as possible. Please send us a message at feedback@SouthStateBank.com with your full name and telephone number so we can have a banker reach out to you.
Complete Garbage
Complete Garbage. The developer of this app should have done their job and worked out the bugs first, or better yet, at least made sure the app actually functioned before rolling it out. I never write reviews, but the fact that I’m writing this one speaks volumes about how bad this app is. I can’t login to my account and I can’t get anyone on the phone. I guess I will have to risk getting COVID 19 and actually go to the bank to get my money out so I can take my business elsewhere. Way to go South State, you managed to take something that worked fine and absolutely screw it up. I’m going to another bank.
Show less
An app facading as a web browser
I understand this new app is supposed to be a dive into a new look for south state, but it is not user friendly in the slightest. The old app didn’t have as many weird navigational tactics you had to use, with the multiple menu bars and tabs this one has. There’s 3 different main tab menus on the main banking screen, which seems very excessive considering the old app had 1 main tab menu that allowed easy access to all functions.
This thing is trying to function like a web browser but it’s not, it’s an app. Apps are supposed to streamline the web browser process for phones, not do this.
All things considered, I haven’t run into any tech issues so far with payments or processing. Which, beside the clunky design choices, is a good start.
This thing is trying to function like a web browser but it’s not, it’s an app. Apps are supposed to streamline the web browser process for phones, not do this.
All things considered, I haven’t run into any tech issues so far with payments or processing. Which, beside the clunky design choices, is a good start.
Show less
Response from developer
Thanks for sharing your concerns and suggestions. We will pass this feedback to our team.
Senselessly over-engineered
First, as other reviews stated, I’m not sure why every banking customer is being required to create a new password for this new app. It makes me wonder if there was a major security flaw in the other app/infrastructure that the company is not disclosing to the public.
Second, searching for documents is gate checked by 4 fields - account then type of statement then date range start then date range end. Just show me all my documents! If I don’t know exactly what’s there then I would never find it with this system.
Last, the slide right anywhere to pull out the menu is annoying and too sensitive. That’s all.
Second, searching for documents is gate checked by 4 fields - account then type of statement then date range start then date range end. Just show me all my documents! If I don’t know exactly what’s there then I would never find it with this system.
Last, the slide right anywhere to pull out the menu is annoying and too sensitive. That’s all.
Show less
Can’t use bill pay function
The bill pay function always returns an internal error message. Phone support first told me the app couldn’t be used on my apple 6s phone. After rereading the specs in the App Store, I found this wasn’t true. I was then told that the bill pay function was down but my phone was compatible. The function still doesn’t work after 24 hours and there isn’t an update. What good is mobile banking app that can’t pay bills. Long time customer but I’m now extremely frustrated. Need this function and if it doesn’t work I’ll have to switch banks over something every app except this can do.
Update: after two hours on phone with tech support the problem was attributed to a data load error to the new system. I hesitate to change the rating pending using more app functions over time. Sounds like the tech support was one star, not necessarily the app. Time will tell.
Update: after two hours on phone with tech support the problem was attributed to a data load error to the new system. I hesitate to change the rating pending using more app functions over time. Sounds like the tech support was one star, not necessarily the app. Time will tell.
Show less
Response from developer
Thank you for reaching out. We apologize for this experience and want to resolve this for you as quickly as possible. Please send us a message at feedback@SouthStateBank.com with your full name and telephone number so we can have a banker give you a call.
