App needs a major update
I have been using this app for at least 6 months and have had the same reoccurring issue which has literally cost me money. The app updates on some super weird system and rarely shows the correct amount in my bank account. Multiple times my account will show that I have more money in the account that I actually do. It won’t show the correct amount until days after a transaction sometimes. It has cost me over $70 in overdraft fees that could had been avoided had the app updated correctly. Like at least pending transactions?? Will be changing banks because of this issue. Doesn’t work for young 20 somethings like myself who can’t always cover the overdraft.
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Mostly Good
I love having the option to back mobile but I feel like there’s been to many inconvenient “maintenance” or “Error” issues that makes it inaccessible. And yesterday, I made an instant deposit and my balance in the app didn’t go up but showed the transaction. I had to call and use the phone banking system to make sure my balance was what it should be.
Other than these issues, it’s been good.
Other than these issues, it’s been good.
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Honestly Pretty Good
I’m new to SouthState (coming over from CenterState, and coming over from NBC before that). From NBC to CenterState the app got worse. Fortunately this appears to be an improvement.
The design of the app looks nice, which is great given CenterState’s app was doggone ugly. My inner web designer is happy. Most of the app is still basically a glorified webview, so the way you navigate around isn’t particular fluid or intuitive. There is currently one tab bar and two slide-over menus, one on each side. Just having one of those three should be sufficient.
What I do really like is the “financial tools” feature, which they seem to have bought from a vendor, but it’s really integrated well. In particular I like being able to assign categories and custom descriptions to my transactions so I can see exactly what it is without having to guess what “CRYPTIC MERCHANT NAME HERE” is. Not strictly essential functionality, but cool to see them thinking out of the box.
The design of the app looks nice, which is great given CenterState’s app was doggone ugly. My inner web designer is happy. Most of the app is still basically a glorified webview, so the way you navigate around isn’t particular fluid or intuitive. There is currently one tab bar and two slide-over menus, one on each side. Just having one of those three should be sufficient.
What I do really like is the “financial tools” feature, which they seem to have bought from a vendor, but it’s really integrated well. In particular I like being able to assign categories and custom descriptions to my transactions so I can see exactly what it is without having to guess what “CRYPTIC MERCHANT NAME HERE” is. Not strictly essential functionality, but cool to see them thinking out of the box.
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Response from developer
We appreciate your insightful feedback, Lucas! Great to have you banking with us.
Date and time
Only been using the app for a few minutes so I can’t say much but there are a few things that I picked up on immediately. Number one, the layout and design isn’t great compared to the centerstate app. The centerstate app had everything you needed in one spot so it was very convenient and easy to navigate. This app is still pretty easy to navigate I guess but I can’t understand why they wouldn’t stick to the simple layout that they had before instead of complicating things. Also, it’s ugly. Looks cluttered and not as organized as the centerstate app was. But that isn’t a huge issue for me.
What IS a huge issue is the lack of date and time on transactions. I’m hoping that this is just some type of glitch or one of the kinks theyll have to work out since the app is new?? Because I know d*mn well they couldn’t have possibly thought that getting rid of the ability to see the date and time of a transaction was a good idea. No one in their right mind would take that feature away. It’s important for obvious reasons that we get to see when exactly our money is coming in and going out. I REALLY hope this is fixed soon.
What IS a huge issue is the lack of date and time on transactions. I’m hoping that this is just some type of glitch or one of the kinks theyll have to work out since the app is new?? Because I know d*mn well they couldn’t have possibly thought that getting rid of the ability to see the date and time of a transaction was a good idea. No one in their right mind would take that feature away. It’s important for obvious reasons that we get to see when exactly our money is coming in and going out. I REALLY hope this is fixed soon.
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Response from developer
We appreciate your review and feedback. We will share this information about the transactions with our team.
The Worst App and Service Imaginable
I have never written a review for an app before this, but I felt the need to warn others. I’ve been a customer with SSB for over 9 years (before they were ever SSB). This app interface and accompanying service is so convoluted and unnecessary. It’s infuriating. To make transfers you have to use a third party called Zelle, but that frequently doesn’t work. So for anything other than a few dollars here and there you will need to call your branch and set up a transfer through your bank.
BUT WAIT! It gets better! Those transactions that you have to run through your bank will not show up on your app ledger for 3-6 days. The total balance will be correct, but you will have no record of it. So it just looks like your account is losing money for no reason. I’ve had to start using PAPER to keep track of my accounts. Good luck trying to schedule recurring payments between two SSB account holders.
I am going to leave this bank. They used to be run efficiently, but it looks like they were bought out by someone who has no idea how run a financial institution.
BUT WAIT! It gets better! Those transactions that you have to run through your bank will not show up on your app ledger for 3-6 days. The total balance will be correct, but you will have no record of it. So it just looks like your account is losing money for no reason. I’ve had to start using PAPER to keep track of my accounts. Good luck trying to schedule recurring payments between two SSB account holders.
I am going to leave this bank. They used to be run efficiently, but it looks like they were bought out by someone who has no idea how run a financial institution.
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Response from developer
We thank you for letting us know about your experience with the app and Zelle. If you'd like to speak to a member of our digital support team, please email your name and phone number to feedback@SouthStateBank.com.
Furious & considering switching banks
Every since The new update I have had issues with transaction not showing up therefore causing my account to be in the Negative. And I don’t even have overdraft protection so any transaction made with my debit or credit card should be declined but that’s not the case! For example I transferred $20 from my personal account to my joint account, bought $10 gas from the joint account on April 18 and its now April20 and those transactions are nowhere to be found (like they never existed) they should at least be showing up under transactions and pending!! This is so frustrating and causing a lot of unnecessary problems with mine and my boyfriends accounts. Especially our joint account together!
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Terrible
I was randomly locked out of my account more than once for putting in my password incorrectly. Even though it was the first time I tried to login. Even though the password is saved on both my phone and laptop and I never have to actually type it in. Spent two days trying to contact someone at customer service and on the second day I got someone after being on hold for almost 40 minutes. I really hate that they did away with receiving deposit/withdrawal/balance checking via text. That was so much more convenient.
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Great for a first card but need some work
I want to say that because of the lack of easy access to information is the only reason the ratings so low.
There are great bank to work with and have very quick response times.
I also like the app but this is where my main issues lie.
For one, finding you’re routing and account number took me Forever though after asking how to locate it, the process was tedious but manageable. As far as verifying the account on Zelle, it’s an absolute mess. Confusion on how to solve this issue without being told your app “isn’t available in this region”, must be a lucky glitch for some. I’ve also had trouble with the online check deposits at times though it could’ve been from a lack of an update on my part.
Overall the bugs are something that should be considered when using a mobile app, but the banking itself is very trustworthy and convenient for those looking for an easy bank account to start.
There are great bank to work with and have very quick response times.
I also like the app but this is where my main issues lie.
For one, finding you’re routing and account number took me Forever though after asking how to locate it, the process was tedious but manageable. As far as verifying the account on Zelle, it’s an absolute mess. Confusion on how to solve this issue without being told your app “isn’t available in this region”, must be a lucky glitch for some. I’ve also had trouble with the online check deposits at times though it could’ve been from a lack of an update on my part.
Overall the bugs are something that should be considered when using a mobile app, but the banking itself is very trustworthy and convenient for those looking for an easy bank account to start.
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Worse update ever
Ever since this app got updated it’s been down more than it’s been up. I wouldn’t give it one star but that was the least they’d let me give. You have so many more moves than before just to get to your information and you have to hit update every time. This is ridiculous and if you luck up and it goes through, the setup they have now is awful, you have to click on the amount just to see what it was for. Before it showed it all at a glance. Good luck with anyone having to use this mess. It makes me want to switch banks. I wish they’d left it alone.
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Not good
I do not like this new app.
I can not log in to my online banking no matter what I try. I stayed on the phone with a customer Rep for 2 hours trying to unlock my account, 10 attempts later using codes South State provided me and the customer rep on the phone telling me exactly what to do we still could not unlock my account, I never gained access to my account. 4 days later my account is still locked and no one at South State can understand why or how.. Stop with the changes, I’m older and I don’t like change like a million other middle aged customers. You have our money you should have our back when it comes to solving a tec issue. I’m very unhappy because South State doesn’t know how to fix the problem and no one from SSB has tried contacting me to at the issue fixed .. on top of that trying to get someone on the phone is useless the automated service is no help and runs you in circles just to finally hang up or get placed on hold for hours.
COVID will not let me have access to inside the bank .. so I’m just stuck having to call to basically get nowhere.
I can not log in to my online banking no matter what I try. I stayed on the phone with a customer Rep for 2 hours trying to unlock my account, 10 attempts later using codes South State provided me and the customer rep on the phone telling me exactly what to do we still could not unlock my account, I never gained access to my account. 4 days later my account is still locked and no one at South State can understand why or how.. Stop with the changes, I’m older and I don’t like change like a million other middle aged customers. You have our money you should have our back when it comes to solving a tec issue. I’m very unhappy because South State doesn’t know how to fix the problem and no one from SSB has tried contacting me to at the issue fixed .. on top of that trying to get someone on the phone is useless the automated service is no help and runs you in circles just to finally hang up or get placed on hold for hours.
COVID will not let me have access to inside the bank .. so I’m just stuck having to call to basically get nowhere.
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Response from developer
We apologize for this experience. Please email your full name and phone number to feedback@SouthStateBank.com so we can have a banker reach out to you. Our bank lobbies are also open with limited hours.
