Casino Taxi User Reviews

Casino Taxi Limited

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Love Casino Taxi, but this app is devious

Took a trip with Casino Taxi’s app. It charged me and I paid in the cab. I was refunded after I asked however if I hadn’t have noticed, I likely would have been double charged.

Not cool AT ALL.

christopherdunlap

a month ago

Worsttttt

Avoid using Casino Taxi; you'll likely pay double the actual fare. They charge for waiting time, so if you get stuck in traffic, you could be in trouble. For just three seconds of waiting, you’ll be charged about 30 cents.
Worst!!!!!
I would better use an Uber. Uninstalling right now!!

Eddlll

2 months ago

New app should at least work

I downloaded the app but when prompted to send security code, nothing happened and after four hours, the little rotating icon is still doing just that.

robertstalker

2 months ago

Not worth it

Today I’ve tried the casino app first time by my friend’s recommendation, as it was told to be the best taxi service in HRM and sometimes even cheaper than Uber. I have ordered a cab, waited approximately 10 minutes to arrive, even though application showed “driver arrived at the pickup location” in fact, driver didn’t park at the right spot, and I had to search like 5 minutes the driver around the whole parking area to get into the car, because app didn’t allow me to contact the driver through text or call there were communication tools given. Then the app was showing me “no show” on my trip so I couldn’t even track it from my side, the approximate price on the booking wasn’t correct and even close. In conclusion: I have paid $5 more than I usually pay for Uber, therefore I’ll better stay with Uber having cheaper rides with better application tools and services. Uninstalling the app… Thank you!

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Canadian.Jacob

3 months ago

Estimated Price is not real

I booked a taxi from CASINO and it was estimated 18$ but billed 25. So Don’t trust their estimated values.

Mohit9989

6 months ago

Response from developer

Good day, The $25 you are seeing is the pre-authorization on initial booking. Once the trip is completed, the final price is captured against the pre-auth, releasing any excess hold back to the card.

Just readjusted expected time

Says it’ll arrived in “3” minutes. Will just continually expand the time to 3 minutes even after 15-30 minutes pass. Yes, we get it’s really 3 minutes away, but when they take 15-20 minutes to arrive, that should be taken off our fare.

THRHENWEDD

8 months ago

Charged more than double the amount, multiple times

Charged more than 2x the amount several times, and sometimes the amount doesn’t get charged to my card until days later. Extremely sketchy app and service. 0 stars.

MD-user77

a year ago

Response from developer

Good day, Once the trip is completed, the final price is immediately captured against the pre-auth, releasing any excess hold back to the card. Updating transactions from pending to charged on a client statement is outside of our control. Generally speaking the card issuing bank will take 2-3 days to post transactions and reversals to statements. Our experience is that delays in their processes can occur near holidays and weekends.

Calling is better

I have used the app twice, and was charged 35$ each time. My rides were 12$ and 9$. That isn’t cool when you might only have enough for the ride. Why 25$ at first, and not the actually amount. I order McD’s by app and I do get charged more than what I order? So change that.
I love using casino taxi, but that issue with the app, makes ordering a cab a uncomfortable ride. Please make not to a user of the app.

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Gr4ehaus

a year ago

Response from developer

Good day, Unlike when purchasing a product with a fixed price ahead of time, taxis charge based on actual distance and driving conditions which can fluctuate with traffic, road conditions, and time of day. As such, the final amount is unknow until the end of the ride. The app will pre-authorize (hold) an amount that is generally expected to be higher than the estimated fare to allow for potential delays. Once the trip is completed, the final price is immediately captured against the pre-auth, releasing any excess hold back to the card. Hope this helps you understand how it works.

Tipping

Only use Casino in HRM. Most reliable no matter the weather. Show up even in storms. Tipping should be allowed at the end of the trip, not only at the beginning.

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