Leave a Review SurfEasy VPN
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Works greatspiringermine
Can't Create Account
I downloaded this ap on my phone. It creates a subscription. Then, it does not do anything. It simply sits there on the 5th page you hae to scroll over to get to and says, "Loading Subscription Details" and hangs... The sign in screen works - but it never lets the user create and account to sign into... I simply took it off my machine, (had to cancel my subscription at the Ap store or would have been charged every month), and will find a VPN service that works.Show lessRusselRussel
So far, so so good...
I just installed this on my laptop and signed up for the free plan. I'm collecting rewards right now which is a nice feature. I really don't know enough about it to leave an accurate review. One thing I am noticing is it keeps disconnecting and saying I don't have an internet connection when I do. It just did it again while I was typing this. Not sure what that's all about and that's why I rated it 3 out of 5 stars.Show lessStrungOutNY
Can’t run
When ever I turn on the VPN I’m unable to use the internet. If that was the way you intended it, then yes no one can track or trace me thenray is flat
Says VPN on but no change in IP
Have used this app for several years. But now I can’ get it to use a different IP address than my own. It shows the VPN icon and says I’m protected but map and IP address show nothing has changed. I’ve toggled to different countries and back to US or optimized and it still ends up using my personal IP address. 1-star for this plus how do I know my communication is encrypted?? Beware, check your IP address before and after turning it on.Show lessJThies77
Won't even install anymore
New review: I deleted and reinstalled but the VPN profile won't install when I respond to the prompt to install it. It was burning up data a mile a minute a couple months ago; now it's totally unusable. No response from customer service. I'm over it. I need to find a reliable VPN service , and clearly I can't get that unless I pay for it. These could have been the guys I paid, but the app went crazy and then dead.
Recent review:A very good free service with almost no dropouts and the advantage of changing locations and appearances all over the world. However, the mbs of data are currently burning up at the rate of practically 1 a minute and before you know it your free monthly allotment of data is gone.Show lessPopability
Version 4.6.8
Surfeasy has not worked on my iPhones since the 4.6.8 update. Numerous contacts with Support have not resolved this frustrating problem after successfully using the service for many years. Very frustrating!
Rupert BruceRupertBruce
Used to be perfect but latest version does not work on my iPad nor computer
I have spoken with them 3 times and sent numerous messages but issue is not fixed. They need to fix their program EVERY time I open my iPad or restart web , or the Surfeasy program the map is blank, it does not show anything after a “Safe and Secure OP Adrees” & “You’re SecurelyConnected to:” I have wasted hours trying to fix this
The best I can do is a work around I discovered. But I have to do it every time, many times each day, when I discover the program has stopped working.
I reopen Surfeasy ( of course getting all blank s on the screen ) then go to the side panel & select a new region and the app will work ....for a short while.
As to working on my iMax High Sierra, they need to fix their program. I installed it but there is no indication that it is even working or even there!Show lessctobeyk
Poor customer service
I have been using Surf easy for last few years and it was okay till suddenly it stopped working . From app I contacted support multiple times with no response , after 2 days I deleted app and try to restore and it did not worked luckily it had option to email support which I did and they could not find any records , seriously shows in my subscription as valid subscription , after back and forth with customer service and providing all the proof of valid subscription including receipt , I get this email
While reviewing your receipt, the date mentioned was Jul 1, 2019 valid until Jul 1, 2020. So, in 4 days your subscription is expiring. Please check if you have a latest receipt for the recent charges, as you might have mistakenly sent the old receipt.
Best Regards,
Manish
SurfEasy Support Team
Wow dude today’s date is Jun 26 and this guy is asking for subscription from July 1 while still subscription is valid . What kind of operations SurfEasy is running . Apple need to take action against this kind of app developers who are not honoring the subscription commitment
Update ,
Now the dudes at SurfEasy are saying they need receipt in PDF format , what a joke Apple does sends email of subscription renewal not a PDF .
Apple take action against this kind of companies who are using your platform to not honor the commitment and take contract breach as part of the there BAUShow lessShrikantW
Will not uninstall when deleted.
I can’t get this off my ipad or iphone even after deleting the app.
It still shows up as a vpn in my device VPN settings, and in my list of installed apps still shows up as needing an update even though the app icon is gone and the app supposedly deleted.
This problem goes back as far as my iphone 4, which after deleting the app, I could still enable and use the VPN even though the app had been deleted. If I enable it on my current devices, since my subscription expired, it completely disables internet access, won’t even let me drop back to the limited free mode.
I am having weird network/hotspot problems on both devices that neither Apple or Verizon can figure out and need to uninstall all networking apps that might be causing the problem, before having to resort to scrubbing everything with a complete reset..Show lessXvd68
