Leave a Review SurfEasy VPN
Flawed and ineffective app and apathetic developer and customer service.
I have reported this countless times:
the VPN turns itself off and turns off Wi-Fi connectivity, constantly, every few minutes. It is a cycle. When I attempt to turn it back on, it takes several tries. This is the only reliable thing about this VPN- that this will happen over and over and over, without exaggeration nor embellishment. And I constantly send a diagnostic report. The fact that this is ongoing, for a couple of years now, and worsening, shows that those responsible for maintaining this app do not care about its subscribers. My only fault is that I neglect to cancel my annual renewal subscription. So much of my valuable time is wasted trying to relaunch the app and write then send a diagnostic report. I’ll now post this as a review on the App Store to discourage others from wasting their hard-earned money on this flawed app AND poor to non-existent customer service.Show lessIik8r
Don’t use the 7-day free trial !!!!!!
After using the free data I had the app told me that I have reached my data limit. And gave me the option to have a 7-Day trial. I, like I’m sure a lot of you would, gave it a shot. After pressing the free trial nothing happened. It kept saying “You’ve reached your data limit” how can I reached the limit if I haven’t even used it ????!!!! The worst is that after the 7-day trial they would charge you $1.99 + tax. I cancelled the subscription, through the App Store, before that time because it didn’t work and I wasn’t gonna waste my time with it. Then I got an email from Apple with my receipt for that App !! I launched the app and even after being charged it still DOES NOT WORK !!! I send the reports to the app developers and nothing.Show lessScorpion1188
Developer Response
Hi there, For issues with receipt, invoice or cancellation please get in touch with us at support@surfeasy.com for further assistance. Please also include your username for this review in the subject line of your email so that we can refer back to it later on.Should have listened to reviewers
This product was recommended to me my someone who is in the security business. Said this what he has on all of his personal stuff.
So I gave it a chance even though reviewers said run away. I had it installed on two iOS devices and a laptop running Windows 10. I would not stay running on any device I had it installed on. Pushed the button to turn it on and it would give me the endless spinning wheel and then would go right back to red indicating the service was not running and leaving me unprotected.
Now this would have been easier to accept had it been happening on either the iOS or Windows platform, but it was doing the exact same thing on both OS. Indicating to me this was a bigger issue that I was above my pay grade. The support section was useless on this subject.
I really wanted this product to work because it was so highly recommended by someone I thought knew what they were talking about and it was the product they used personally to protect themselves.Show lessPlygph
Developer Response
Hi there, We are sorry this has been your experience. Please send details of your issue to support@surfeasy.com and we will be happy to look into it further. Please also include your username for this review in the subject line of your email so that we can refer back to it later on.Dont think you're signing up for a free trial!!
I check my subscriptions often on my subscriptions on the App store. This never showed up. The day I signed up i I was billed $1.99. SurfEasy shows that I do not have any is no usage. It says that I have 2 devices connected to it but its the same device...
I would suggest that you find a different app that doesn't practice FALSE ADVERTISING!!!
Seriously. Sad that this site has to stoop down so low to get people to sign up.Show lessAl_s_m
Pretty good
I’ve used VPN’s for a while and I enjoy having my information and location private especially in today’s world. I have not had a problem with this VPN and I can use this in all my devices. Thanks for providing something that is easy on the pockets and keeping our information and location safe and secure.Show lessBSSLDY
Never had an issue!
Don’t use SurfEasy very often, but over the last four years, NEVER had a problem. Connects quickly and stays connected, unlike another I’ve used.fullbird06
Simple to use and reasonably priced
I installed this VPN to be able to access content from a country in Asia that had Web censorship. It was quick to download, easy to install and use and has come in handy in a number of similar cases in different parts of the world. I have now decided to subscribe to the service and have been pleased to see it is also reasonably priced.Show lessJoWilNo
2 thumbs up!!!
2 thumbs up!!!Sucalitpatrice
Good
This app is good and it works well but sometimes it takes forever to turn on. But the thing I really don’t like I keep running out of data bc I use the free version and I don’t have unlimited dataIM SANIK
Meh...
I don’t really care for the fact that if I don’t want to pay for a service I’ve never tried that I have to do all these things (like leave a review) to “earn data/rewards”. Only reason I even looked into it is because it was offered on my computer. I won’t bother pay for a subscription. I honestly don’t see how effective it is.Show less~*Sara*~
