Straight Talk International User Reviews

Tracfone Wireless Inc.

Top reviews

Most RecentHighest RatedLowest Rated

Lousy customer support.

I bought an international plan for my daughter, and it is not working. Calling customer support is fruitless as they blame it on the phone, and simply cannot provide a solution. I bought a $10 international calling card, which I had in the past, and it is not working. Currently looking for a new provider.

Show less

Frenzerelly

4 years ago

Response from developer

Hi Frenzerelly. We are concerned to hear that you feel this way. We know the importance of getting this resolved, and we will be glad to look into the issue. For us to further assist you, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. ^April

Basic and ok

After the many years this company has...I expected better service and updates. It could be the corona virus season and companies not having many employees...but my balance doesn’t show correctly after days of buying international minutes, and when I use the in app “chat” to ask customer service they can’t help and it takes forever to communicate back and forth.
It is very basic, but I have been able to talk for half an hour uninterrupted. And even if you have balance it doesn’t let you talk long nonstop.
It is great for the price! It gives me 60 minutes for $10 when others would give me half of that.

Show less

LosBeltran

4 years ago

Response from developer

Hi LosBeltran. We apologize for any inconvenience this has caused you. Could you send details of what you are experiencing to our customer support so we can further investigate on it? To chat with us, please copy this link http://bit.ly/2CuBvXO and paste it on a new window. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. We'll get you up and running. Thank you. ^Ramel

Not a good app

Poor quality. Not making calls. Keeps saying we noticed a change on calling pattern. And call customer services and No one seems to know what the problem was.

hazem othman

4 years ago

Inconsistent

You will be using the app for months and one day it just will stop working suddenly and the techs will carry you through a process, after which they tell you that you can now make international calls. You try and the calls fail to go through. Then as suddenly as it stopped, it starts working again some days later. Hit and miss. If only it were consistent it would be a good app because the call quality is very good.

Show less

alamrocas

5 years ago

Response from developer

Hi alamrocas. We appreciate you taking the time to give us a feedback and apologize for the trouble you have encountered with our app. We'd be happy to take a look into this for you. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window to chat with us. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We will resolve your concerns with priority. ^Cristy

Does not preform its primary function

The app is not working, I select numbers from the phone book or type them in and the app momentarily dials then hangs ups. It was working, now it does not. It is very frustrating to pay for a service that is not accessible. I would stay clear until these key issues are fixed.

natm888

5 years ago

Response from developer

Hi natm888. We are sorry to hear that. This is not the experience we want you to have. For us to further assist you, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. ^Ramel

👍👍

I’ve never had a problem in all the years I’ve had Straighttalk that wasn’t resolved quickly...
Bazinga!!!!

ludwigvonphoenix

5 years ago

Ok

Good concept, the only issue i noticed is that 1) when u purchase the global LD it does not tell u that there is a separate App for it. 2) does not show u how to make the calls... i figured it out by googling it.

Jro122$

5 years ago

Terrible app

I purchased unlimited plan with unlimited international calls.
I was on the phone with costumer service almost all day.
Problem was not fixed.
Everything else is excellent except the international calls that are very important to me.
If this issue isn’t fixed the next day I will switch carrier immediately.

Show less

camel_070

5 years ago

Virginia

Straight Talk doesn’t work internationally, its system is terrible. Our money invested in international calls added to our monthly prepaid service is unworthy. Our money should be returned.

Mariavirginiaarellano

5 years ago

Never Again Useless app

This is a stupid app and crap, coz when I enter the number that I suppose to call and when I tap the call button it will show a different or random numbers than I didn’t know where it came from and will automatically drop the call ... !!$&&@x just a frustration in life didn’t solve my problem even if I call or talk to Straight talk customer service!!

Show less

jgfdsfghjjj

5 years ago

Response from developer

Hi jgfdsfghjjj. We're sorry to know you are having some issues with the application. We understand your frustrations, and we are determined to help you get your problem resolved. Kindly provide the necessary details of your account via chat at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. We will be glad to hear from you. ^Katrina